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Email Marketing
    for Admissions:
It’s not dead. It’s just
       different!
Adrienne Bartlett, SACAC 2010
More options
  More choices
  More money
   More info
  More clutter
  More speed
More STRESS
Is email
 dead?
Nope.
But it has changed.
Reasons
 Content
Mom & Dad
Do they read
email anymore?
Social technologies
 like text messaging
relegated to friends.
“Remember,
  you’re not
their friend.”
“Communicate
with Old Folks”
Email has aged well
 (believe it or not)
Is it still cool?
"Sure. It's just not the same way
it was when it was the shiny new
   toy that every marketer was
 scrambling to implement as the
        1990s faded away."
                 -- Wendy Roth, iMedia Connection
 http://www.imediaconnection.com/printpage/printpage.aspx?id=26242
Email has evolved...
“Email is once
again all about the
  conversation”
"Email began as a one-to-one
           medium."

"But marketers quickly recognized
 its value as a one-to-many model
and began treating email messages
 as if they were electronic catalogs
         and sales circulars."
1:1
“These days, the most
effective approach is a
 one-to-some model”
More messages
Smaller groups
Personalization
  Relevance
1. Markets are conversations.
  2. Markets consist of human
beings, not demographic sectors.
3. Conversations among human
     beings sound human.
Customer Relationship
Management (CRM) is helping
to make messages much more
  targeted and personalized.
“Email today is about each
 individual recipient -- how to gain
  and retain their trust, send them
 messages they find more valuable,
and market to them where they are,
 regardless of browser, platform or
device. Email isn't just about email
             anymore."
                -- Wendy Roth, iMedia Connection
Email also remains the best way
 to communicate with working
   adults looking at part-time
  graduate and undergraduate
            programs.
Touch points don’t matter if you’re
    not building relationships
They say you need to
   definitively answer your
    readers' three biggest
questions or risk losing them:

                  Alex Madison and Lisa Harmon, Email Insider
 http://www.mediapost.com/publications/?fa=Articles.showArticle&art_aid=125599
8
seconds
1. What is this email about?
2. Why should I care about it?
3. What should I do about it?
“Strive for a balance of copy and
imagery that gets the message across
without overwhelming the reader.”
“Work towards a design that
guides recipients' eyes exactly
   where they need to go.”
Not a
catch-all
solution
Old Me!a  is the best
 way to promote
 New Media.
New Media can not and
should not exist in a vacuum.
[Should complement your
overall marketing strategy]
Think more like a
    publisher
(not a marketer)
“Bring wine to the picnic”
          Source: Chris Brogan
Great online content is:
Useful            Shareable
          Brief
 Personal         Fresh
  Relevant to Your Goals
“Glue”
Tips
1
Know your role.
When to
use email?
Event invites/reminders
    Confirmations
        Surveys
     Notifications
   Process Updates
Promote new
(valuable)content
   on your site
2
Get to the point.
“We are a nation of email skimmers
 and scanners, looking for something
relevant while hovering over the delete
    button. Give your readers every
opportunity to hang in there until they
      find something they like.”
                  -- Ray Ulmer, TargetX
Throw
Shakespeare
  out the
  window.
Skip the intro
Keep it short
 Say it once
No blocks of text
 Design to skim
Bold key words?
Exercise:
 What’s the
point of this
  email?
Make that
 your 1st
sentence.
“You’re invited to
attend our Open House
   on October 24th.”
Which
words can
you delete?
3
Make the call.
Call to
action?!
“Make sure your most crucial
information -- especially headlines and
calls-to-action -- is kept above the fold.
 Remember that people often read just
          headlines and CTAs.”
“Use easy-to-find,
 straightforward CTAs that tell
people exactly what will happen
       when they click.”
Set it off
 Bold
  Link
Center?
4
Inform your subjects.
Descriptive
  Clever
“Hook and label”
 Key words first
    A/B test
No spammy words
    DON’T SCREAM
Don’t repeat school name
 Don’t merge first name
“Don’t Miss Out”
 “Last Chance”
“We’re Waiting”
“Check this out”
“Open House Invitation”
     “Chat with us today”
     “Missing transcript”
“Take our campus visit survey”
5
Don’t trust the media;)
Prospects
(especially parents)
 often have images
      disabled.
Proceed as if the
 images aren’t
   rendering.
Does the
message still
make sense?
Is it
readable?
6
Easy on the html.
Too much html :
Screams“marketing”
        +
Hurts deliverability
Keep the
focus on the
call to action
We’re past the point of
“html for its own sake”
(Keep it simple stupid;)
7
Test. Test. Test.
Links
  Multiple
  Browsers
  A/B Split
Subject Lines
The best way to
    determine
frequency & timing
Know your
audience.
“A lot of what can
be counted doesn’t
count, and a lot of
   what counts
 can’t be counted.”
        -Albert Einstein
8
No magic day or time.
Have a
 plan.
Date          Message                Audience

5/21 1st Email                         All
5/27   Plain-text followup    Did not view/interact
6/9   2nd Email                        All
6/16 Plain-text followup Did not view/interact
6/16   Link and Instructions       Registrants
6/19   “Day-of reminder”           Registrants
6/22 Link to video and slides      Registrants
The followup
should be part
  of the plan.
How much is
too much?
What stage?
 WIIFM?
9
Court the ‘rents.
Are you
collecting
  email
addresses?
Inquiry Cards
    Application
Campus Visits/Events
      Website
http://www.scu.edu/family/parent-email.cfm
Parent Content:
Address Cost Process

Personalize Notifications
10
Segment and personalize.
Consider Plans For:
       Parents
 Guidance Counselors
       “Local”
Alums (for Grad Schools)
Bonus!
Be a tease.
Use the
 “P.S.”
Yield?
Graduation
            Summer Movies
        Packing Lists for College
    Advice from Recent Graduates
Favorite High School Memory/Teacher?
       Favorite Book/Song/Band
      Which dorm will you be in?
"You just don't know for sure whether
students are coming until you see the whites
  of their eyes and their butts in the seats."

  If we have a mantra for the summer, it's
      "stay in touch with your prospects"

                Source: The Lawlor Group
“Don’t chase the tools.
  Chase the goals.”
           -Howard@BlueFuego
What will you
do differently?
www.targetx.com/ithink
www.targetx.com/webcasts
Next Webcast: May 21
What would you
like us to discuss?
Send us your ideas!
bartlett@targetx.com
Access this presentation:
  www.slideshare.net/
         targetx
Thank You!
Adrienne Bartlett, SACAC 2010

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