Effective Business Communication which will give an idea about how business communication really can happen inside the industry.

1. Course On :
Effective Communication
For
Business Excellence
Course Faculty :
Prof. (Dr.) Tridib Chakraborty
Management Consultant & HR Trainer
Available At :
tridib.chakraborti@yahoo.com
chakroborti.tridib@gmail.com

2. Course Objectives
• Understand Communication Basics And The Communication
Process
• Understand Myths About Communication
• Understand The Importance Of Interpersonal And Organizational
Communication
• Recognize Different Communication Styles
• Realize The Importance Of Non – Verbal Communication
• Offer Practical Recommendations On Effective Communication
And Stress On The Importance Of Listening
• Learn The Art Of Public Speaking
• Suggest Programs Steps To Improve Communication And
Presentation Skills And Enhance Credibility

3. Eclipse Of The Sun
(The Operation Of The Chain Command)
The Colonel To The Executive: “ At Nine O’clock Tomorrow There Will Be An Eclipse
Of The Sum, Something Which Does Not Occur Every Day. Get The Men To Fall Out In
The Company Street In Their Fatigues So That The Will See This Rare Phenomenon,
And I Will Explain It To Them. In Case Of Rain, We Will Not Be Able To See Anything,
So Take The Men To The Gym.”
The Executive To The Captain: “By Order Of The Colonel, Tomorrow At Nine O’clock
There Will Be An Eclipse Of The Sun; If It Rains You Will Not Be Able To See It From
The Company Street, So Then, Fatigues, The Eclipse Of The Sun Will Take Place In
The Sun, Something That Does Not Occur Everyday.”
The Captain To The Lieutenant: “ By Order Of The Colonel In Fatigues Tomorrow At
None O’clock In The Morning The Inauguration Of The Eclipse Of The Sun Will Take
Place In The Gym. The Colonel Will Give The Order If It Should Rain, Something Which
Occurs Everyday.”
Contd….

4. Eclipse Of The Sun
(The Operation Of The Chain Command)
The Lieutenant To The Sergeant: “ Tomorrow At Nin O’clock The Colonel In Fatigues
Will Eclipse The Sun In The Gym, As It Occurs Every Day If It Is A Nice Day; If It Rains,
Then In The Company Street.”
The Sergeant To The Corporal: “ Tomorrow At Nine O’clock Eclipse Of The Colonel In
Fatigues Will Take Place By Cause Of The Sun, If It Rains In The Gym, Something
Which Does Not Take Place Everyday, You Will Fall Out In The Company Street.”
Comments Among The Privates: “Tomorrow, If It Rains, It Looks As If The Sun Will
Eclipse The Colonel In The Gym. It Is A Shame That This Does Not Occur Every Day.”

5. Why Communicate ?
Effective Communication Reduces
onfusion
haos
onflict

6. Communication Defined
Etymological Meaning
Latin Word “Commums” Means Common
Communications Refers Commumss Or
Sharing Of Information, Idea………
Latin Word “Communicare” Means To Share
Information, Ideas, Knowledge Between
Sender And Receive.

7. A Core Definition Of Communication
The Transfer Of Information And Understanding
From One Person To Another Person. It Is A Way
Of Reaching Others With Facts, Ideas, Thoughts
And Values. It Is A Bridge Of Meaning Among
People So That They Can Share What They Feel
And Know. By Using The Bridge, A Person Can
Cross Safely The River Of Misunderstanding That
Sometimes Separates People

8. The Nature Of Communication
Meaning Resides In The Mind Of
Each Communicator
Communication Involves People
Communication Stimuli Can
Consist Of Almost Everything
Within Our Environment

9. Myths About Communication
 All The Problems Of This World Are Communication
Problem In Are Way Or Other
 All The Problems Of This World Can Be Solved By
More And Better Communication
 Communication Is Without Cost
 Communication Often Break Down
 Communication Is About Producing Messages That
Are More Effective.

10. Communication Process – Different
Models
Communication Can Be Thought Of As A
Process Of Flow, Experts Have Developed
Numerous Models Over The Years To
Explain How Communication Works. No
Single Model Can Possibly Explore All
Aspects Of The Process.
Three Models, However, Demonstrate The
Basic Idia Of Communication Process.

11. Communication Process Model
Model “A”
In ended
Meaning
Perceived
Meaning
A’s Reality A’s Reality
Shared Space
Verbal Message
Non-Verbal Message

12. Communication Process Model
Model “B”
A B CB D
F

13. A Communication Process Model
Sender
Message
Encoding
Message
Channel
Message
Decoding
Message
Receiver
Feedback

14. The Process Of Communication
Communication Is An Activity – Not A Thing
– Which Is
• On going over time and space
• Dynamic
• In flux

15. The Process Of Communication
The Event Involving In The Process Of
COMMUNICATOR MESSAGE
Sends
 Thoughts, Information,
Ideas, Instructions
 Written Or Oral And Boay
Language
 Sight, Sound, Taste, Touch,
Smell
 Formal > : Upward /
Downward
 Informal : Grapevine
Encodes Into Language, Symbols
Non Verbal Expression
MEDIA
Channels
Received And
Understood Or Not
RECIPIENTS
Target,
Communicator
With Distortion In
Most Cases
FEEDBACKDECODES
PUTS INTO

16. Models Of Communication

17. Forms Of Oral And Written
Communication
• Face To Face Conversation
• Telephone Conversation
• Meetings
• Seminars
• Conferences
• Dictation
• Presentations
• Group Discussions
• Interview (Employment, Press)
• Video Conferences
• Memos
• Letters, Emails
• Faxes, Notices
• Circulars, Newsletters
• Reports, Proposals
• Research Papers
• Bulletins
• Brochure's
• Manuals
• In-house Journals
Oral Forms Written Forms

18. Internal And External Non – Verbal Communication
In General And Specific Objection

19. Non – Verbal Communication

20. Non – Verbal Communication

21. Posture :
The Way Are Sits, Stands Or Walks Reveals A Lot.

22. Gesture :
Movement Made By Hands, Head Or Face

23. Correcting Verbal And Non – Verbal
Communication

24. Barriers To Effective Communication

25. Communication Barriers NOISE
Sent
Message
Received
Message
NOISE

26. Classification Of Common Barriers

27. Interpersonal Barriers

28. Interpersonal Barriers

29. Interpersonal Communication

30. Organizational Barriers

31. More Communication Barriers

32. Communication Environment
Channel Media
Sender Message
Encoded
Sent
Message
Receiver Message
Decoded
Response
NOISE
External / Internal

33. Levels Of Communication

34. Flow Of Communication

35. Flow Of Communication In An
Organization

36. Flow Of Communication In An
Organization
Managing Director
Director 1 Director 2 Director 3
Manager 1 Manager 2 Manager 3 Manager 1 Manager 2 Manager 3
Manager 1 Manager 2 Manager 3