The document discusses the dimensions of quality for evaluating education services provided by business schools. It identifies key factors such as providing quality education and good placement opportunities, following a set course outline with regular classes and use of tools like case studies. Other factors that determine quality are using standard course materials, having well-educated faculty, and conforming to processes used by other top universities. The document also emphasizes the importance of student experience, through provisions like good infrastructure, availability of teachers, extra-curricular activities, and an aesthetically pleasing campus location.

1. Dimensions of Quality
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Gain from the Power of Lean Six Sigma – MOOC
By Nilakantasrinivasan
Assignment Submission of : Subham Das

2. Product or Service Selected :
Education Service – B-school
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3. Performance
Features
Conformance
Dimensions of Quality
Reliability
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 Provides quality education
 Provides good placement opportunities
 Follows a course outline
 Regular classes
 Use of Case studies, examples
 Should arrange Guest lectures
 Use of standard course materials
 Conforming to relevant course which other
Universities follow
 Well educated Faculties
 Transparent selection process

4. Experience
Dimensions of Quality
Durability
Service
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 Learnings which would help in real world as
well
 Good infrastructure like Libraries , Study rooms,
projectors, air conditioners etc.
 Availability of teachers for clarification of doubts
 Scholarship facility
 Should facilitate extra-curricular activities as well
 Should constitute several student-run clubs and
committees
 Should organize its own fest
 Lush green campus
 Look and feel of the institute
 Locality and surroundings
Aesthetics