1. SMART Technology Solutions Company
Summer Training
Name: Abdulaziz Abdullah Al-Amoudi
ID: #1102271
Instructor: Dr. Fuad Al-Saadi
Submission Date: September 9, 2015
King Abdulaziz University
Faculty of Engineering

2. Table of contents
INTRODUCTION
EXPECTED OUTCOMES
COMPANY HISTORICAL BACKGROUND
CUSTOMERS
COMPANY DEPARTMENTS
PROJECT MANAGEMENT PROCESSES
ENVIRONMENTAL IMPACT
TRAINING TIMELINE
ASSIGNED TASKS DEFINITION
MAINTENANCE MANAGEMENT IMPLEMENTATION
RECOMMENDATIONS

3. INTRODUCTION
• I trained in SMART Technology Solutions Company
• The duration was 8 weeks
• To support my theoretical knowledge

4. EXPECTED OUTCOMES
• Gain knowledge on what the main processes
that the company
• the importance of each department to the
overall work
• Keep myself updated with newest
technology that is being used by IT
companies

5. COMPANY HISTORICAL BACKGROUND
• SMART is an IT service company
• Established in late 2007
• From 1 to more than 35 employees
• From 300 thousand SR capital to 8M SR
• From 2x3 office to 3 branches

6. CUSTOMERS

7. COMPANY DEPARTMENTS
• Functional Organizational Structure
Department
Human Resource Department
Accounting Department
Sales Department
Maintenance Management Department
Customer Management Department
Project Management Department

8. PROJECT MANAGEMENT PROCESSES
 Evaluate products
and technologies.
 Write the functional
specification.
 Package the master
project plan.
 Create the master
schedule.
 Review the Project
Plans

9. ENVIRONMENTAL IMPACT
• Using energy efficiently
• Minimizing waste output
• Using high quality products that are safe to
the environment
• Promoting the use of renewable resources
• Promoting the recycling of materials

10. TRAINING TIMELINE
Week Department
First General Overview
Second Maintenance Management Department
Third Maintenance Management Department
Fourth Maintenance Management Department
Fifth Customer Management Department
Sixth Customer Management Department
Seventh Customer Management Department
Eighth Project Management Department

11. ASSIGNED TASKS DEFINITION
• mainly observe and gather as much
information as possible about each
department
• The eight weeks long summer training in the
company was divided into four main tasks

12. MAINTENANCE MANAGEMENT
IMPLEMENTATION
New Skills LearnedResponsibilities
• Laptop format procedure
• Network printers
troubleshoot procedure
• How to add VPN to the
device and join the
device to company
domain
• Learning about Network+
certification
• Troubleshooting network
printers
• Setting customers’
devices

13. RECOMMENDATIONS
RECOMMENDATIONS TO ENHANCE FUTURE TRAINING IN THIS
COMPANY
• Reducing the workload on the engineers responsible
for training the students.
• Providing certifications for trainees
RECOMMENDATIONS TO ENHANCE FUTURE TRAINING OF KAU
ENGINEERING STUDENTS
• The company must prepare training programs that
suits each specialization.
• A faculty staff member should review the company’s
training program and determine its validity as a training
program for the students.