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1. Dimensions of Quality
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Gain from the Power of Lean Six Sigma – MOOC
By Nilakantasrinivasan
Assignment Submission of : Imath Latheef

2. Product or Service Selected : Academic
industry (Delivery of a lecture )
All Rights Reserved. Copyright @ 2014 Canopus Business Management Group 2

3. Performance
Features
Conformance
Dimensions of Quality
Reliability
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Delivery of lectures must be well organized
Time management
Clear presentation
Language skills
Experience sharing about the related topic
Individual attention for each student
Discussion time (10-15 min)
Assignments for each topic
Student progress updates
Printed notes for further reference
Individual discussions with student about the topic
,issues ect.
Limited number of students
Academic staffs are from well recognized institutes
Well experienced related to the subject of the topic
Recommendations , (journals )
Students evaluation recordings
Teachers evaluation recordings
Students

4. Experience
Aesthetics
Dimensions of Quality
Durability
Service
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Online helps
24/7 communication (accesses)
Counseling
Air-conditioned class rooms
Clean attractive class rooms
Silent
Good wash rooms
Well arranged comfortable seating
Well dressed lecturer
Validity of the certificates of the subject
Parent comments , recordings ,indirect observations
recordings