Conflict resolution involves facilitating peaceful endings to conflicts through various methods and processes. Common workplace conflicts arise from matrix structures and globalization. When dealing with conflicts, collaboration is best for important issues as it promotes satisfaction and innovation, while compromising can provide quick solutions for less crucial matters. Both positive and negative impacts can result from conflicts, such as improved performance but also lower productivity. Tips for conflict resolution include allowing emotions to cool off before discussing issues, avoiding finger-pointing, and actively listening to other perspectives.