Vicky	
  Janicki	
  
Program	
  Director,	
  Linaro	
  Member	
  Services	
  
Conflict
Why Conflict Happens?
Viewpoints
Passion
Motivation
Importance
Why Conflict is Good
Gets	
  ideas	
  in	
  
the	
  open;	
  
healthy	
  debates	
  
Improves	
  plans	
  
and	
  ideas	
 ...
Conflict Strategies
Collabora'on	
  
Avoiding	
  
Accommoda'ng	
  
Controlling	
  
Compromising	
  
Conflict Strategies: Avoiding
Need	
  more	
  
Ame	
  to	
  collect	
  
informaAon	
  
Need	
  to	
  cool	
  
down	
  emoA...
Conflict Strategies:
Accommodating
Preserve	
  
harmony	
  and	
  
avoid	
  
disrupAon	
  
Need	
  a	
  quick	
  or	
  
te...
Conflict Strategies: Controlling
Results	
  in	
  a	
  
win-­‐lose	
  
situaAon;	
  your	
  
authority	
  must	
  
be	
  a...
Conflict Strategies: Compromising
Both	
  parAes	
  
are	
  commiLed	
  
to	
  different	
  
goals	
  
Quick	
  
temporary	...
Conflict Strategies: Collaboration
ParAes	
  are	
  
interdepend-­‐
ent	
  on	
  each	
  
other	
  
Both	
  sets	
  of	
  ...
Success with Conflict
Need	
  basic	
  trust	
  between	
  parAes	
  
Those	
  involved	
  are	
  able	
  to	
  be	
  
unc...
Conflict Tools: Clarity
Define	
  the	
  problem	
  
Specific,	
  measurable,	
  data/facts	
  
Set	
  the	
  Agenda/Goals	
...
Conflict Tools: Ask Questions
How	
  do	
  you	
  know	
  that?	
  
What	
  is	
  your	
  assumpAon	
  based	
  on?	
  
Wh...
Conflict Tools: Fist of Five
Fist	
  -­‐	
  A	
  no	
  vote	
  -­‐	
  a	
  way	
  to	
  block	
  consensus.	
  I	
  
need	...
Name that Conflict!
Scene	
  1	
  
Scene	
  2	
  
Scene	
  3	
  
Q2.12: Using Conflict For Good
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Q2.12: Using Conflict For Good

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Resource: Q2.12
Name: Using Conflict For Good
Date: 30-05-2012
Speaker: Vicky Janicki

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Q2.12: Using Conflict For Good

  1. 1. Vicky  Janicki   Program  Director,  Linaro  Member  Services   Conflict
  2. 2. Why Conflict Happens? Viewpoints Passion Motivation Importance
  3. 3. Why Conflict is Good Gets  ideas  in   the  open;   healthy  debates   Improves  plans   and  ideas   Increases   energy   Generates   passion     Increases   engagement  
  4. 4. Conflict Strategies Collabora'on   Avoiding   Accommoda'ng   Controlling   Compromising  
  5. 5. Conflict Strategies: Avoiding Need  more   Ame  to  collect   informaAon   Need  to  cool   down  emoAons   Doing  nothing   outweighs  the   benefit  of   resoluAon   Sidestep,   postpone  or   withdraw  
  6. 6. Conflict Strategies: Accommodating Preserve   harmony  and   avoid   disrupAon   Need  a  quick  or   temporary   soluAon  under   pressure   RelaAonship  is   more   important  than   being  right   Yield  to   another   point  of  view  
  7. 7. Conflict Strategies: Controlling Results  in  a   win-­‐lose   situaAon;  your   authority  must   be  absolute   In  emergencies   or  personal   welfare  at   stake   When   unpopular   acAons  must   be  done   Pursue  own   ends  without   agreement  of   others  
  8. 8. Conflict Strategies: Compromising Both  parAes   are  commiLed   to  different   goals   Quick   temporary   soluAons  to   complex   problems   Not  enough   Ame  to   collaborate   Mutually   agreeable  soluAon   where  both   parAes  give  up   something  
  9. 9. Conflict Strategies: Collaboration ParAes  are   interdepend-­‐ ent  on  each   other   Both  sets  of   goals  are  too   important  to   compromise.   Need  to  gain   commitment   and  acceptance   Have  the  Ame  to   work  out  a   soluAon  that   meets  the  needs   of  both  parAes  
  10. 10. Success with Conflict Need  basic  trust  between  parAes   Those  involved  are  able  to  be   uncomfortable   Those  involved  have  setup  basic  conflict   rules  
  11. 11. Conflict Tools: Clarity Define  the  problem   Specific,  measurable,  data/facts   Set  the  Agenda/Goals   Frequent  reminders  
  12. 12. Conflict Tools: Ask Questions How  do  you  know  that?   What  is  your  assumpAon  based  on?   What  actually  happened?   Can  you  elaborate?  Simplify?  “X”  is  not  clear  to  me   Name  counterproducAve  behavior  and  effect  on  you   Can  you  accept  this?  
  13. 13. Conflict Tools: Fist of Five Fist  -­‐  A  no  vote  -­‐  a  way  to  block  consensus.  I   need  to  talk  more  on  the  proposal  and  require   changes  for  it  to  pass.   1:  I  sAll  need  to  discuss  certain  issues  and   suggest  changes  that  should  be  made.   2:  I  am  more  comfortable  with  the  proposal   but  would  like  to  discuss  some  minor  issues.   3:  I’m  not  in  total  agreement  but  feel   comfortable  to  let  this  decision  or  a  proposal   pass  without  further  discussion.   4:  I  think  it’s  a  good  idea/decision  and  will   work  for  it   5:  It’s  a  great  idea  and  I  will  be  one  of  the   leaders  in  implemenAng  it.  
  14. 14. Name that Conflict! Scene  1   Scene  2   Scene  3  

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