A conflict resolution workshop from veteran mediator, coach, author and trainer Tammy Lenski

1. Getting Chronic Conflict
Unstuck
with Dr. Tammy Lenski

2. What causes a conflict to become
chronic?

3. When important conflict is
avoided

4. When cracks aren’t
repaired

5. When conflict is real, but not
true

6. Takeaways
• Address conflict early and fully
• Build a work environment that
nurtures healthy conflict
• Avoid avoiding, support constructive
confrontation
• “Real but not true”

7. What gets a chronic conflict unstuck?

8. Management’s clear
messaging

9. Taking it offline

10. One person making the
commitment

11. Small, regular successes
on joint projects

12. Takeaways
• Management’s response makes a
difference
• Email and social media can escalate and
compound conflict
• It only takes one person to start getting
things unstuck
• Focus on opportunities for success on
joint work projects, not just fixing the
problem

13. What will you say or do?

14. Practical strategies
• Increase cooperation
• Focus on what is
working
• Multi-dimensionalize
• Break the conflict into
bite-sized chunks
• Work with behaviors,
not with opinions
• Test for “real but not
true”
• Prevent cornering
• Replace complaining
with problem solving
• Avoid triangulation
• Address face loss

15. Would you like this workshop
at your organization?
tammy@lenski.com
603.203.6630