SlideShare a Scribd company logo

QSM - Week 1 - Overview of Quality Service.pptx

•Download as PPTX, PDF•
•
D
DitasDelaCruz

Service Quality

Marketing
1 of 14
Overview of Quality Service Merceditas E. Dela Cruz, MBA-HRM, CGSP
Concept of Quality
What is Quality
Concept of Quality
Concept of Quality
Quality Define
Quality Define
Concept of Quality Service
Concept of Service Quality
Importance of Service  Satisfied customers are more likely to be a loyal customer. Indicates customer retentions.  Established a friendly atmosphere.  When customers pay to be serviced, they should be free from fear of being harmed, creates a safe atmosphere.  Getting good value for their money.
Dimensions of Quality
8 Dimensions of Quality
Principles of Quality Management Leading to Quality Service  1. Commitment  2. Culture  3. Continuous Improvement  4. Cooperation  5. Customer Focus  6. Control  7. Cross- Functional  8. Cause Analysis  9. Change  10. Concept of Team Synergy
QSM - Week 1 - Overview of Quality Service.pptx

Recommended

CustomerServiceChap10
CustomerServiceChap10CustomerServiceChap10
CustomerServiceChap10rtoddkane
 
CRM and 4 P’s of Marketing
CRM and 4 P’s of MarketingCRM and 4 P’s of Marketing
CRM and 4 P’s of MarketingDr Ramakrishnan Ramachandran
 
Customer Service Strategy
Customer Service StrategyCustomer Service Strategy
Customer Service StrategyYodhia Antariksa
 
Unit i tqm 2 marks
Unit i tqm 2 marksUnit i tqm 2 marks
Unit i tqm 2 marksjanetbeula25
 
Nursing leadership and management course / Total Quality Mnagement
Nursing leadership and management course / Total Quality MnagementNursing leadership and management course / Total Quality Mnagement
Nursing leadership and management course / Total Quality MnagementMouad Hourani
 
Impact of customer relationship and enhanced customer perception on customer ...
Impact of customer relationship and enhanced customer perception on customer ...Impact of customer relationship and enhanced customer perception on customer ...
Impact of customer relationship and enhanced customer perception on customer ...Alexander Decker
 
Customers Excellence
Customers ExcellenceCustomers Excellence
Customers ExcellenceAKOR consulting
 
Running head SERVICE QUALITY IMPROVEMENT .docx
Running head SERVICE QUALITY IMPROVEMENT .docxRunning head SERVICE QUALITY IMPROVEMENT .docx
Running head SERVICE QUALITY IMPROVEMENT .docxcharisellington63520
 

Recommended

CustomerServiceChap10
CustomerServiceChap10CustomerServiceChap10
CustomerServiceChap10rtoddkane
 
CRM and 4 P’s of Marketing
CRM and 4 P’s of MarketingCRM and 4 P’s of Marketing
CRM and 4 P’s of MarketingDr Ramakrishnan Ramachandran
 
Customer Service Strategy
Customer Service StrategyCustomer Service Strategy
Customer Service StrategyYodhia Antariksa
 
Unit i tqm 2 marks
Unit i tqm 2 marksUnit i tqm 2 marks
Unit i tqm 2 marksjanetbeula25
 
Nursing leadership and management course / Total Quality Mnagement
Nursing leadership and management course / Total Quality MnagementNursing leadership and management course / Total Quality Mnagement
Nursing leadership and management course / Total Quality MnagementMouad Hourani
 
Impact of customer relationship and enhanced customer perception on customer ...
Impact of customer relationship and enhanced customer perception on customer ...Impact of customer relationship and enhanced customer perception on customer ...
Impact of customer relationship and enhanced customer perception on customer ...Alexander Decker
 
Customers Excellence
Customers ExcellenceCustomers Excellence
Customers ExcellenceAKOR consulting
 
Running head SERVICE QUALITY IMPROVEMENT .docx
Running head SERVICE QUALITY IMPROVEMENT .docxRunning head SERVICE QUALITY IMPROVEMENT .docx
Running head SERVICE QUALITY IMPROVEMENT .docxcharisellington63520
 
Impact of Service Quality on Customer Loyalty of Domestic Pumps
Impact of Service Quality on Customer Loyalty of Domestic PumpsImpact of Service Quality on Customer Loyalty of Domestic Pumps
Impact of Service Quality on Customer Loyalty of Domestic Pumpspaperpublications3
 
Newshores bangalore international college - New shores college.
Newshores bangalore international college - New shores college. Newshores bangalore international college - New shores college.
Newshores bangalore international college - New shores college. new shores
 
Quality
QualityQuality
QualityMai Amr
 
`Managing service quality diwakar kumar
`Managing service quality diwakar kumar`Managing service quality diwakar kumar
`Managing service quality diwakar kumarDIWAKAR KUMAR
 
Organizing for service leadership
Organizing for service leadershipOrganizing for service leadership
Organizing for service leadershipBayu Trinurcahyo
 
Services Marketing
Services MarketingServices Marketing
Services MarketingArun Kottolli
 
Beyond Customer Service by Paul Kostreski
Beyond Customer Service by Paul KostreskiBeyond Customer Service by Paul Kostreski
Beyond Customer Service by Paul KostreskiHagerstown Chamber Business Expo
 
Financial and economic impact of service
Financial and economic impact of serviceFinancial and economic impact of service
Financial and economic impact of serviceNITISH SADOTRA
 
Building customer value , satisfaction and loyalty
Building customer value , satisfaction and loyalty Building customer value , satisfaction and loyalty
Building customer value , satisfaction and loyalty SumitKangra
 
Customer Service Excellence @ Nestle
Customer Service Excellence @ NestleCustomer Service Excellence @ Nestle
Customer Service Excellence @ NestleHj Mohamad Idrakisyah
 
Getting deep insight of service quality models
Getting deep insight of service quality modelsGetting deep insight of service quality models
Getting deep insight of service quality modelsdeshwal852
 
Customer Service Mindset.pptx
Customer Service Mindset.pptxCustomer Service Mindset.pptx
Customer Service Mindset.pptxGumanSingh10
 
Customer service quality.pptx1
Customer service quality.pptx1Customer service quality.pptx1
Customer service quality.pptx1Jennifer Moutou
 
5 Understanding Customer Needs
5 Understanding Customer Needs5 Understanding Customer Needs
5 Understanding Customer Needscavendish college
 
11.application of servqual model in customer service of mobile operators
11.application of servqual model in customer service of mobile operators11.application of servqual model in customer service of mobile operators
11.application of servqual model in customer service of mobile operatorsAlexander Decker
 
Application of servqual model in customer service of mobile operators
Application of servqual model in customer service of mobile operatorsApplication of servqual model in customer service of mobile operators
Application of servqual model in customer service of mobile operatorsAlexander Decker
 
Objectives of service quality
Objectives of service qualityObjectives of service quality
Objectives of service qualityguy_151180
 
Retention presentation
Retention presentationRetention presentation
Retention presentationWill Manuel
 
1224691062 kotler mm_13e_basic_05
1224691062 kotler mm_13e_basic_051224691062 kotler mm_13e_basic_05
1224691062 kotler mm_13e_basic_05maisuradi
 
1224691062 kotler mm_13e_basic_05
1224691062 kotler mm_13e_basic_051224691062 kotler mm_13e_basic_05
1224691062 kotler mm_13e_basic_05maisuradi
 
2. Introduction to Culture, Diversity.pt
2. Introduction to Culture, Diversity.pt2. Introduction to Culture, Diversity.pt
2. Introduction to Culture, Diversity.ptDitasDelaCruz
 
Phil....National-Capital-Region-NCR.pptx
Phil....National-Capital-Region-NCR.pptxPhil....National-Capital-Region-NCR.pptx
Phil....National-Capital-Region-NCR.pptxDitasDelaCruz
 

More Related Content

Similar to QSM - Week 1 - Overview of Quality Service.pptx

Impact of Service Quality on Customer Loyalty of Domestic Pumps
Impact of Service Quality on Customer Loyalty of Domestic PumpsImpact of Service Quality on Customer Loyalty of Domestic Pumps
Impact of Service Quality on Customer Loyalty of Domestic Pumpspaperpublications3
 
Newshores bangalore international college - New shores college.
Newshores bangalore international college - New shores college. Newshores bangalore international college - New shores college.
Newshores bangalore international college - New shores college. new shores
 
`Managing service quality diwakar kumar
`Managing service quality diwakar kumar`Managing service quality diwakar kumar
`Managing service quality diwakar kumarDIWAKAR KUMAR
 
Organizing for service leadership
Organizing for service leadershipOrganizing for service leadership
Organizing for service leadershipBayu Trinurcahyo
 
Financial and economic impact of service
Financial and economic impact of serviceFinancial and economic impact of service
Financial and economic impact of serviceNITISH SADOTRA
 
Building customer value , satisfaction and loyalty
Building customer value , satisfaction and loyalty Building customer value , satisfaction and loyalty
Building customer value , satisfaction and loyalty SumitKangra
 
Customer Service Excellence @ Nestle
Customer Service Excellence @ NestleCustomer Service Excellence @ Nestle
Customer Service Excellence @ NestleHj Mohamad Idrakisyah
 
Getting deep insight of service quality models
Getting deep insight of service quality modelsGetting deep insight of service quality models
Getting deep insight of service quality modelsdeshwal852
 
Customer Service Mindset.pptx
Customer Service Mindset.pptxCustomer Service Mindset.pptx
Customer Service Mindset.pptxGumanSingh10
 
Customer service quality.pptx1
Customer service quality.pptx1Customer service quality.pptx1
Customer service quality.pptx1Jennifer Moutou
 
5 Understanding Customer Needs
5 Understanding Customer Needs5 Understanding Customer Needs
5 Understanding Customer Needscavendish college
 
11.application of servqual model in customer service of mobile operators
11.application of servqual model in customer service of mobile operators11.application of servqual model in customer service of mobile operators
11.application of servqual model in customer service of mobile operatorsAlexander Decker
 
Application of servqual model in customer service of mobile operators
Application of servqual model in customer service of mobile operatorsApplication of servqual model in customer service of mobile operators
Application of servqual model in customer service of mobile operatorsAlexander Decker
 
Objectives of service quality
Objectives of service qualityObjectives of service quality
Objectives of service qualityguy_151180
 
Retention presentation
Retention presentationRetention presentation
Retention presentationWill Manuel
 
1224691062 kotler mm_13e_basic_05
1224691062 kotler mm_13e_basic_051224691062 kotler mm_13e_basic_05
1224691062 kotler mm_13e_basic_05maisuradi
 
1224691062 kotler mm_13e_basic_05
1224691062 kotler mm_13e_basic_051224691062 kotler mm_13e_basic_05
1224691062 kotler mm_13e_basic_05maisuradi
 

Similar to QSM - Week 1 - Overview of Quality Service.pptx (20)

Impact of Service Quality on Customer Loyalty of Domestic Pumps
Impact of Service Quality on Customer Loyalty of Domestic PumpsImpact of Service Quality on Customer Loyalty of Domestic Pumps
Impact of Service Quality on Customer Loyalty of Domestic Pumps
 
Newshores bangalore international college - New shores college.
Newshores bangalore international college - New shores college. Newshores bangalore international college - New shores college.
Newshores bangalore international college - New shores college.
 
Quality
QualityQuality
Quality
 
`Managing service quality diwakar kumar
`Managing service quality diwakar kumar`Managing service quality diwakar kumar
`Managing service quality diwakar kumar
 
Organizing for service leadership
Organizing for service leadershipOrganizing for service leadership
Organizing for service leadership
 
Services Marketing
Services MarketingServices Marketing
Services Marketing
 
Beyond Customer Service by Paul Kostreski
Beyond Customer Service by Paul KostreskiBeyond Customer Service by Paul Kostreski
Beyond Customer Service by Paul Kostreski
 
Financial and economic impact of service
Financial and economic impact of serviceFinancial and economic impact of service
Financial and economic impact of service
 
Building customer value , satisfaction and loyalty
Building customer value , satisfaction and loyalty Building customer value , satisfaction and loyalty
Building customer value , satisfaction and loyalty
 
Customer Service Excellence @ Nestle
Customer Service Excellence @ NestleCustomer Service Excellence @ Nestle
Customer Service Excellence @ Nestle
 
Getting deep insight of service quality models
Getting deep insight of service quality modelsGetting deep insight of service quality models
Getting deep insight of service quality models
 
Customer Service Mindset.pptx
Customer Service Mindset.pptxCustomer Service Mindset.pptx
Customer Service Mindset.pptx
 
Customer service quality.pptx1
Customer service quality.pptx1Customer service quality.pptx1
Customer service quality.pptx1
 
5 Understanding Customer Needs
5 Understanding Customer Needs5 Understanding Customer Needs
5 Understanding Customer Needs
 
11.application of servqual model in customer service of mobile operators
11.application of servqual model in customer service of mobile operators11.application of servqual model in customer service of mobile operators
11.application of servqual model in customer service of mobile operators
 
Application of servqual model in customer service of mobile operators
Application of servqual model in customer service of mobile operatorsApplication of servqual model in customer service of mobile operators
Application of servqual model in customer service of mobile operators
 
Objectives of service quality
Objectives of service qualityObjectives of service quality
Objectives of service quality
 
Retention presentation
Retention presentationRetention presentation
Retention presentation
 
1224691062 kotler mm_13e_basic_05
1224691062 kotler mm_13e_basic_051224691062 kotler mm_13e_basic_05
1224691062 kotler mm_13e_basic_05
 
1224691062 kotler mm_13e_basic_05
1224691062 kotler mm_13e_basic_051224691062 kotler mm_13e_basic_05
1224691062 kotler mm_13e_basic_05
 

More from DitasDelaCruz

2. Introduction to Culture, Diversity.pt
2. Introduction to Culture, Diversity.pt2. Introduction to Culture, Diversity.pt
2. Introduction to Culture, Diversity.ptDitasDelaCruz
 
Phil....National-Capital-Region-NCR.pptx
Phil....National-Capital-Region-NCR.pptxPhil....National-Capital-Region-NCR.pptx
Phil....National-Capital-Region-NCR.pptxDitasDelaCruz
 
2. Introduction to Culture, Diversity and Workplace.pptx
2. Introduction to Culture, Diversity and Workplace.pptx2. Introduction to Culture, Diversity and Workplace.pptx
2. Introduction to Culture, Diversity and Workplace.pptxDitasDelaCruz
 
Casino and Gaming Entertainment Industry
Casino and Gaming Entertainment IndustryCasino and Gaming Entertainment Industry
Casino and Gaming Entertainment IndustryDitasDelaCruz
 
QSM Chap 6 Quality Service Delivery System in Tourism and Hospitality Industr...
QSM Chap 6 Quality Service Delivery System in Tourism and Hospitality Industr...QSM Chap 6 Quality Service Delivery System in Tourism and Hospitality Industr...
QSM Chap 6 Quality Service Delivery System in Tourism and Hospitality Industr...DitasDelaCruz
 
Hotel Classification-of-Guests in -.pptx
Hotel Classification-of-Guests in -.pptxHotel Classification-of-Guests in -.pptx
Hotel Classification-of-Guests in -.pptxDitasDelaCruz
 
Chapter 5 - Summary of Findings, Conclusions and Recommendations.pptx
Chapter 5 - Summary of Findings, Conclusions and Recommendations.pptxChapter 5 - Summary of Findings, Conclusions and Recommendations.pptx
Chapter 5 - Summary of Findings, Conclusions and Recommendations.pptxDitasDelaCruz
 
4-Introductions-to-Hotel-Rooms-Division.pptx
4-Introductions-to-Hotel-Rooms-Division.pptx4-Introductions-to-Hotel-Rooms-Division.pptx
4-Introductions-to-Hotel-Rooms-Division.pptxDitasDelaCruz
 
Results and Discussion- PPT Lecture.pptx
Results and Discussion- PPT Lecture.pptxResults and Discussion- PPT Lecture.pptx
Results and Discussion- PPT Lecture.pptxDitasDelaCruz
 

More from DitasDelaCruz (9)

2. Introduction to Culture, Diversity.pt
2. Introduction to Culture, Diversity.pt2. Introduction to Culture, Diversity.pt
2. Introduction to Culture, Diversity.pt
 
Phil....National-Capital-Region-NCR.pptx
Phil....National-Capital-Region-NCR.pptxPhil....National-Capital-Region-NCR.pptx
Phil....National-Capital-Region-NCR.pptx
 
2. Introduction to Culture, Diversity and Workplace.pptx
2. Introduction to Culture, Diversity and Workplace.pptx2. Introduction to Culture, Diversity and Workplace.pptx
2. Introduction to Culture, Diversity and Workplace.pptx
 
Casino and Gaming Entertainment Industry
Casino and Gaming Entertainment IndustryCasino and Gaming Entertainment Industry
Casino and Gaming Entertainment Industry
 
QSM Chap 6 Quality Service Delivery System in Tourism and Hospitality Industr...
QSM Chap 6 Quality Service Delivery System in Tourism and Hospitality Industr...QSM Chap 6 Quality Service Delivery System in Tourism and Hospitality Industr...
QSM Chap 6 Quality Service Delivery System in Tourism and Hospitality Industr...
 
Hotel Classification-of-Guests in -.pptx
Hotel Classification-of-Guests in -.pptxHotel Classification-of-Guests in -.pptx
Hotel Classification-of-Guests in -.pptx
 
Chapter 5 - Summary of Findings, Conclusions and Recommendations.pptx
Chapter 5 - Summary of Findings, Conclusions and Recommendations.pptxChapter 5 - Summary of Findings, Conclusions and Recommendations.pptx
Chapter 5 - Summary of Findings, Conclusions and Recommendations.pptx
 
4-Introductions-to-Hotel-Rooms-Division.pptx
4-Introductions-to-Hotel-Rooms-Division.pptx4-Introductions-to-Hotel-Rooms-Division.pptx
4-Introductions-to-Hotel-Rooms-Division.pptx
 
Results and Discussion- PPT Lecture.pptx
Results and Discussion- PPT Lecture.pptxResults and Discussion- PPT Lecture.pptx
Results and Discussion- PPT Lecture.pptx
 

Recently uploaded

Mastering SEO in the Evolving AI-driven World
Mastering SEO in the Evolving AI-driven WorldMastering SEO in the Evolving AI-driven World
Mastering SEO in the Evolving AI-driven WorldScalenut
 
Netflix Ads The Game Changer in Video Ads – Who Needs YouTube.pptx (Chester Y...
Netflix Ads The Game Changer in Video Ads – Who Needs YouTube.pptx (Chester Y...Netflix Ads The Game Changer in Video Ads – Who Needs YouTube.pptx (Chester Y...
Netflix Ads The Game Changer in Video Ads – Who Needs YouTube.pptx (Chester Y...ChesterYang6
 
Kraft Mac and Cheese campaign presentation
Kraft Mac and Cheese campaign presentationKraft Mac and Cheese campaign presentation
Kraft Mac and Cheese campaign presentationtbatkhuu1
 
Unraveling the Mystery of the Hinterkaifeck Murders.pptx
Unraveling the Mystery of the Hinterkaifeck Murders.pptxUnraveling the Mystery of the Hinterkaifeck Murders.pptx
Unraveling the Mystery of the Hinterkaifeck Murders.pptxelizabethella096
 
Situation Analysis | Management Company.
Situation Analysis | Management Company.Situation Analysis | Management Company.
Situation Analysis | Management Company.DanielaQuiroz63
 
Avoid the 2025 web accessibility rush: do not fear WCAG compliance
Avoid the 2025 web accessibility rush: do not fear WCAG complianceAvoid the 2025 web accessibility rush: do not fear WCAG compliance
Avoid the 2025 web accessibility rush: do not fear WCAG complianceDamien ROBERT
 
pptx.marketing strategy of tanishq. pptx
pptx.marketing strategy of tanishq. pptxpptx.marketing strategy of tanishq. pptx
pptx.marketing strategy of tanishq. pptxarsathsahil
 
marketing strategy of tanishq word PPROJECT.pdf
marketing strategy of tanishq word PPROJECT.pdfmarketing strategy of tanishq word PPROJECT.pdf
marketing strategy of tanishq word PPROJECT.pdfarsathsahil
 
Brand experience Dream Center Peoria Presentation.pdf
Brand experience Dream Center Peoria Presentation.pdfBrand experience Dream Center Peoria Presentation.pdf
Brand experience Dream Center Peoria Presentation.pdftbatkhuu1
 
Google 3rd-Party Cookie Deprecation [Update] + 5 Best Strategies
Google 3rd-Party Cookie Deprecation [Update] + 5 Best StrategiesGoogle 3rd-Party Cookie Deprecation [Update] + 5 Best Strategies
Google 3rd-Party Cookie Deprecation [Update] + 5 Best StrategiesSearch Engine Journal
 
Social Samosa Guidebook for SAMMIES 2024.pdf
Social Samosa Guidebook for SAMMIES 2024.pdfSocial Samosa Guidebook for SAMMIES 2024.pdf
Social Samosa Guidebook for SAMMIES 2024.pdfSocial Samosa
 
Branding strategies of new company .pptx
Branding strategies of new company .pptxBranding strategies of new company .pptx
Branding strategies of new company .pptxVikasTiwari846641
 
The Skin Games 2024 25 - Sponsorship Deck
The Skin Games 2024 25 - Sponsorship DeckThe Skin Games 2024 25 - Sponsorship Deck
The Skin Games 2024 25 - Sponsorship DeckToluwanimi Balogun
 
Beyond Resumes_ How Volunteering Shapes Career Trajectories by Kent Kubie
Beyond Resumes_ How Volunteering Shapes Career Trajectories by Kent KubieBeyond Resumes_ How Volunteering Shapes Career Trajectories by Kent Kubie
Beyond Resumes_ How Volunteering Shapes Career Trajectories by Kent KubieKent Kubie
 
BLOOM_April2024. Balmer Lawrie Online Monthly Bulletin
BLOOM_April2024. Balmer Lawrie Online Monthly BulletinBLOOM_April2024. Balmer Lawrie Online Monthly Bulletin
BLOOM_April2024. Balmer Lawrie Online Monthly BulletinBalmerLawrie
 

Recently uploaded (20)

Generative AI Master Class - Generative AI, Unleash Creative Opportunity - Pe...
Generative AI Master Class - Generative AI, Unleash Creative Opportunity - Pe...Generative AI Master Class - Generative AI, Unleash Creative Opportunity - Pe...
Generative AI Master Class - Generative AI, Unleash Creative Opportunity - Pe...
 
Mastering SEO in the Evolving AI-driven World
Mastering SEO in the Evolving AI-driven WorldMastering SEO in the Evolving AI-driven World
Mastering SEO in the Evolving AI-driven World
 
Netflix Ads The Game Changer in Video Ads – Who Needs YouTube.pptx (Chester Y...
Netflix Ads The Game Changer in Video Ads – Who Needs YouTube.pptx (Chester Y...Netflix Ads The Game Changer in Video Ads – Who Needs YouTube.pptx (Chester Y...
Netflix Ads The Game Changer in Video Ads – Who Needs YouTube.pptx (Chester Y...
 
Kraft Mac and Cheese campaign presentation
Kraft Mac and Cheese campaign presentationKraft Mac and Cheese campaign presentation
Kraft Mac and Cheese campaign presentation
 
Unraveling the Mystery of the Hinterkaifeck Murders.pptx
Unraveling the Mystery of the Hinterkaifeck Murders.pptxUnraveling the Mystery of the Hinterkaifeck Murders.pptx
Unraveling the Mystery of the Hinterkaifeck Murders.pptx
 
Situation Analysis | Management Company.
Situation Analysis | Management Company.Situation Analysis | Management Company.
Situation Analysis | Management Company.
 
Avoid the 2025 web accessibility rush: do not fear WCAG compliance
Avoid the 2025 web accessibility rush: do not fear WCAG complianceAvoid the 2025 web accessibility rush: do not fear WCAG compliance
Avoid the 2025 web accessibility rush: do not fear WCAG compliance
 
Top 5 Breakthrough AI Innovations Elevating Content Creation and Personalizat...
Top 5 Breakthrough AI Innovations Elevating Content Creation and Personalizat...Top 5 Breakthrough AI Innovations Elevating Content Creation and Personalizat...
Top 5 Breakthrough AI Innovations Elevating Content Creation and Personalizat...
 
pptx.marketing strategy of tanishq. pptx
pptx.marketing strategy of tanishq. pptxpptx.marketing strategy of tanishq. pptx
pptx.marketing strategy of tanishq. pptx
 
marketing strategy of tanishq word PPROJECT.pdf
marketing strategy of tanishq word PPROJECT.pdfmarketing strategy of tanishq word PPROJECT.pdf
marketing strategy of tanishq word PPROJECT.pdf
 
Brand experience Dream Center Peoria Presentation.pdf
Brand experience Dream Center Peoria Presentation.pdfBrand experience Dream Center Peoria Presentation.pdf
Brand experience Dream Center Peoria Presentation.pdf
 
Google 3rd-Party Cookie Deprecation [Update] + 5 Best Strategies
Google 3rd-Party Cookie Deprecation [Update] + 5 Best StrategiesGoogle 3rd-Party Cookie Deprecation [Update] + 5 Best Strategies
Google 3rd-Party Cookie Deprecation [Update] + 5 Best Strategies
 
Social Samosa Guidebook for SAMMIES 2024.pdf
Social Samosa Guidebook for SAMMIES 2024.pdfSocial Samosa Guidebook for SAMMIES 2024.pdf
Social Samosa Guidebook for SAMMIES 2024.pdf
 
The Fandom Dividend - Catalyzing Brand Growth through Cultural Engagement - M...
The Fandom Dividend - Catalyzing Brand Growth through Cultural Engagement - M...The Fandom Dividend - Catalyzing Brand Growth through Cultural Engagement - M...
The Fandom Dividend - Catalyzing Brand Growth through Cultural Engagement - M...
 
The Future of Brands on LinkedIn - Alison Kaltman
The Future of Brands on LinkedIn - Alison KaltmanThe Future of Brands on LinkedIn - Alison Kaltman
The Future of Brands on LinkedIn - Alison Kaltman
 
Branding strategies of new company .pptx
Branding strategies of new company .pptxBranding strategies of new company .pptx
Branding strategies of new company .pptx
 
The Skin Games 2024 25 - Sponsorship Deck
The Skin Games 2024 25 - Sponsorship DeckThe Skin Games 2024 25 - Sponsorship Deck
The Skin Games 2024 25 - Sponsorship Deck
 
Beyond Resumes_ How Volunteering Shapes Career Trajectories by Kent Kubie
Beyond Resumes_ How Volunteering Shapes Career Trajectories by Kent KubieBeyond Resumes_ How Volunteering Shapes Career Trajectories by Kent Kubie
Beyond Resumes_ How Volunteering Shapes Career Trajectories by Kent Kubie
 
No Cookies No Problem - Steve Krull, Be Found Online
No Cookies No Problem - Steve Krull, Be Found OnlineNo Cookies No Problem - Steve Krull, Be Found Online
No Cookies No Problem - Steve Krull, Be Found Online
 
BLOOM_April2024. Balmer Lawrie Online Monthly Bulletin
BLOOM_April2024. Balmer Lawrie Online Monthly BulletinBLOOM_April2024. Balmer Lawrie Online Monthly Bulletin
BLOOM_April2024. Balmer Lawrie Online Monthly Bulletin
 

QSM - Week 1 - Overview of Quality Service.pptx