Introduction for basic healthcare quality concepts.

1. Healthcare Quality:
Truth and Reality
DR. May Amr Muhammad, CPHQ.
Quality Consultant.

2. Quality

3. What is quality?
The degree to which healthcare
services for individuals and populations
increase the probability of desired
health outcomes and are consistent
with current professional knowledge of
best practice. (IOM & JCI)

4. What is quality?
Efficacy
Availability
Appropriateness
Timeliness
Effectiveness
EfficiencyContinuity
Competency
Respect and
Caring
Prevention
and Early
Detection
Safety

5. Why do we need Quality in
Healthcare?

6. Why is the different Aspects of
Quality?
Measurable Quality
•Standards Adherence
•Minimal Accepted
Appreciative Quality
•Beyond minimal standards
•Peer review
Perceptive Quality
•The Customer
•Degree of care

7. Who is responsible for
Healthcare Quality?

8. How to Convince the Staff?
•Role of Leadership to
Convey the Vision,
Mission and Values.
•This is best done via
leadership commitment
and role modeling.

9. Vision, Mission, Values:
Vision
•Future Goals in a measurable terms
Mission
•Why we are here?
•What Do we do?
•Whom do we serve
Values
•Our Beliefs and Philosophy

10. Leadership styles
A. Autocratic:
Makes a decision independently
Follows the organizational rules.
B. Diplomatic:
Sells the decision to the staff
Needed for gaining support in critical situations.
C. Participatory:
Gives a potential decision and makes the final decision according
to the staff input.

11. Leadership styles
• D. Democratic:
• Get the problem and solution from the staff.
• E. Liezzier- Fair:
• Everyone do whatever he wants.
• For highly talented personnel.
F. Situational:
The best.

12. Questions