Hotel Guest Classification

1. “Guests”

2. 1)Define What is Guests?
2) Identify the Classification of
Guests
3) Identify and Discuss the
Important Facilities and
Services in the Hotels.

3. Guests
a person who
patronizes a
hotel,
restaurant,
etc., for the
lodging,
food, or
entertainment

4. Classification of
Guests

5. Domestic Traveller
involving residents
of one country
traveling only
within that
country.
For example
A Filipino who
lives in the
Philippines, takes
a business trip to
Bacolod.

6. International
Travellers
traveller
taking a trip
to a main
destination
outside his/her
usual
environment

7. Important Facilities and Services in
the Hotel for Domestic and
International Traveller

8. Domestic/International Travellers
Important Services :
 Multi- Lingual staff at hotel
 Translation Facilities
 International Cuisine
 Hotel Names that are Familiar
 Rooms and Bathrooms of international standard
Foreign currency exchange facility
 International channels on television
 Foreign newspapers
 Left Luggage Facility

9. The next type of classification is
between business travellers and
leisure travellers

10. Business Travellers
would include:
1.Corporate Travellers
2. Commercial Group
Travellers
Business persons and
corporate executives who
travel for business reasons
specifically
Those who travel in
groups for business
reasons

11. 3) Institutional
Travellers
Are those that represent
institutions on official
work

12. Important Facilities and
Services in the Hotel for
Corporate Traveller

13.  Business Centers and Meeting Rooms
 Office automation
 Wake up call service
 Internet and Fax Facility in rooms
 International Financial newspaper and
telecommunications
 Business and News channels on
Television
 Business Lounge
 Quick Laundry Services
 Tea/Coffee Facility in Rooms
 Mobile Charging Facilities
 Personalized Butler Service
 Efficient room service

14. Important Facilities and Services in the
Hotel for
Group and Institutional Traveller

15.  Plenary Hall with breakout
meeting rooms for conventions
 Meeting halls equipped with
sound and projection equipment
 Podiums or Stages
 Lecterns
 Registration Desks
 Photocopying Facilities
 Group Dining Facilities

16. Leisure Travellers fall under the
following categories:
1. Single Traveller
2. Special Interest Groups
3. Families

17. Single Traveller
These are adults who
travel singly.
The biggest segments
of single adult
travellers are women
and youth

18. Important Facilities and Services in
the Hotel for
Single Traveller

19. Important Facilities for Women:
 Room Safety Features- Double lock, Safety Door Chains, peep
holes
 Beauty Salon in Premises
 Good Room Service menu as they prefer to eat in the room
 Efficient Security
 Preferably women service staff
 Television channels that screen popular soaps operas
 Safety Lockers.
 Local Drug Store
 Full Length mirror in the room
 Hairdryers in bathrooms
 Clothes pressing facilities
 Health club

20. Special Interest
Groups
These are those
who are focused
on aspect of
travel based on
their personal
interest.

21. Important Facilities and Services in the
Hotel for
Special Interest Group

22. Guides/ Special Maps leading them
to their special interest
 Brochures and pamphlets of their
area of interest
 Left Luggage Facilities when they
go up- country in pursuit of their
interest.
 Efficient laundry
 Evening entertainment
 facilities like buffets and dining
halls

23. Families
They travel with children
and book those special
periods in the year when
schools get closed for
vacations and a working
husband and wife team is
able to coordinate their
holidays.

24. Important Facilities and Services in
the Hotel for
Families

25. Important needs include:
 Spacious rooms for their family
 Extra beds and bedding
 Brunches rather than breakfast as they would wake late
in the mornings
 Safety features for children like concealed pug sockets,
furniture with rounded edges
 Baby sitting services
 Crèche facilities within the property
 Rules permitting casual wear