1. WHY CDW

2. EXECUTIVE
Discussion Agenda
OVERVIEW
Introduction and CDW Overview
Client Challenges
The CDW Value Added Services
Questions and Answers

3. EXECUTIVE
About CDW
OVERVIEW
 A leading provider of technology products and services
for businesses, government and education
 Founded in 1984
 Sales of $8.1 billion in 2007
 Honors and awards
 Ranked No. 1 in the CIO Insight’s 40 Most Important
I.T. Vendors by value, reliability, and loyalty
 Recognized by FORTUNE as one of America’s Most
Admired Companies, No. 1 in our industry, 2006
 Recognized by FORTUNE as No. 82 of the 100 Best
Companies to Work for in America — 2004, 2005 and 2006

4. EXECUTIVE
Client Challenges
OVERVIEW
Procurement IT Department
Product Availability Lean Staff
Consistency in Pricing Inventory Management
Imaging capability IT Changing Technology
Consolidation
Hardware Config. End User Satisfaction
Drivers
Cost Justification Serviceability
ROI / TCO Software License Management
CDW Solutions

5. SOLUTION
Operational Excellence
OFFERINGS
Expansive Physical Inventory
 $220 million in-house inventory
 23-25 annualized inventory turns
 100,000 products offered
 Buy and Hold capabilities
Powerful Logistics
 Accuracy – 99.7%
 Efficiency – 94% within 24 hours
 ISO: 9001:2000

6. Configuration Centers
 Asset Tagging & Online Management
 Custom Imaging services
 Image maintenance and secure storage
 Hardware and Software Configuration
 Rack Configuration Services
 Multi-site system deployment
 24 to 48 hour system burn in
 Ability to customize quality assurance
 Networking Configuration
 Buy and Hold capabilities
 Same Day Shipping

7. EXECUTIVE
The Power of Choice
OVERVIEW

8. EXECUTIVE
System Engineers
OVERVIEW
Software Licensing
Microsoft Specialization
Storage, Power and Security
Datacenter
Network Services - LAN/WAN
Telephony and Bandwidth
Mobile and Wireless
Support and Professional Services
Document Management
Learning Solutions

9. EXECUTIVE
Software License Consultants
OVERVIEW
Software Licensing
 Compliancy-Consistency-Compatibility
 Cross Vendor Certified on Licensing Programs
 On-site Business Partner Expertise
Software Licensing Tracking
Tracks all Software Licenses
Flexible Report Scheduling
Contractual Relationship Tracking
Easy Migration

10. EXECUTIVE
Software: Microsoft Specialization
OVERVIEW
Microsoft Gold Certified Partner
» Advanced Infrastructure Solutions
● Active Directory, Terminal Services, NT
Information Worker Solutions
»
● SharePoint, Exchange, LCS
Security Solutions
»
● MIIS, ISA, RMS
» Integrated E-Business Solutions
» Networking Infrastructure Solutions
● Microsoft Operations Manager, SMS
» Microsoft Business Solutions

11. EXECUTIVE
System Engineers
OVERVIEW
Network Infrastructure
 Network Management, Layer 2-7 switching, Routers
 Bandwidth aggregation, CSU/DSU bandwidth termination
 WAN link backup/disaster recovery, QoS
 Load balancing – bandwidth/ server, RFID, Outdoor Mesh
 Wireless LAN, Network Management software and KVMs
Power
 Power Distribution Units, Line Conditioners, Redundant Power
Supply
 UPS (Single Phase and Three Phase), Generators and Power
Audits
 Computer Room Air Conditioning
Corporate Security
 Firewalls, IPS, Encryption
 SSL VPN, Token Authentication,
 Antivirus, Content Filtering, E-mail Scanning, Spam, Spyware

12. EXECUTIVE
System Engineers
OVERVIEW
Storage Architecture
 Storage Area Network, Network Attached Storage, Clustering
and Direct Attached Storage
 Disaster Recovery, Thin Client and Remote Access
 Data Replication, Archiving and Backup Solutions
 Information Lifecycle Management, Server Consolidation and
Virtualization
Document Imaging
 Data and image capture, forms capture and processing,
storage and retrieval,
 Electronic data management and compliance, business
workflow

13. EXECUTIVE
Datacenter Offerings
OVERVIEW
» Co-location and Managed Services
» Remote Managed Services
» Web Site Hosting
» Application Hosting
» Data Center Outsourcing
» Hosted Microsoft Solutions
» Managed IBM Applications
» Berbee VoiceAdvantage support
» Berbee Email Protection Service
» IT Service Management Consulting

14. EXECUTIVE
System Engineers
OVERVIEW
Voice & Data
 Internet Access (SDSL, T1, NxT1, DS3, and Ethernet)
 Wide Area Networks (MPLS, Private Lines, Frame Relay, and VPN-based solutions)
 Voice (ISDN-PRI, Switched & Dedicated LD, Flex T1, VoIP, SIP trunking)
 Hosting/Managed Services (Co-location, Managed, Exchange, Managed Firewalls)
 Collaboration (Audio, Web, and Video Conferencing)
Telephony
 Video Conferencing and Audio Conferencing,
 Custom Room Integration, Conference Bridge Design
 VOIP and Digital PBX Design, Implementation, and Support
 Unified Communication
 Cisco Call Center, IP Application Development
Mobile wireless
 Authorized agent for largest nationwide carriers
 Seamlessly handle re-activations and de-activations
 Coordinate plan changes and facilitate number portability
 Handheld devices, data wireless cards, billing audits

15. CDW Custom Services
SUPPORT SERVICES
CDW’s custom services include:
 Hardware and software installation
 Maintenance contracts
 Retainer agreements
 Recycling/disposal of equipment
 Cabling installation
 Helpdesk services (software and
hardware)
CDW alliance custom services:
 Onsite installation and deployment
services
 Onsite custom configuration,
installation and testing
 Software installation and
configuration
 Staff augmentation services

16. CDW Account Team
Account Managers
Engineering and Partner Teams
Regionalized Sales Management

17. CDW Post-Sales Support
SUPPORT SERVICES
High-Tech and High-Touch Support
800-383-4239
Support — 24 x 7 x 365
Toll free number
CDW@work®, e-mail and
chat
Repair — quick problem
resolution/
Fix to include next-day
service is specified
Certifications include
•CompTia •MCP
•CCNA/CCDA/CCIE •Apple
•Citrix Admin •Linux
•MCSE •CNA

18. EXECUTIVE
The CDW Web Portal
OVERVIEW
Best-in-Class
CDW.com — The Customer Extranet Product Offering
 24x7x365 online access
Deep Industry
 Purchasing power — Expertise
access, ease of use
and convenience Outstanding Customer
 Expedite order creation Service and Support
and approval
 Asset management Technology
Expertise
 Software License management
CDW.com — The
Customer Extranet
Custom Integration and Interface
Valued
 Industry-leading purchasing modules: Partnerships
Ariba, PeopleSoft, Oracle, SAP, JD Edwards,
CommerceOne, eScout and more…

19. Why CDW? This Is Why.
CONCLUSION
Technology Customer
Specialists Support Tools
Comprehensive
Capabilities for
Added Value
Customer Service Distribution
and Support Centers

20. Thank you for your time!
We appreciate your business!