CDW and You

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CDW and You

  1. 1. Delivering IT Strategies that Work
  2. 2. Discussion Agenda <ul><li>Introduction </li></ul><ul><li>CDW Overview </li></ul><ul><li>Client Challenges </li></ul><ul><li>The CDW Value Added Services </li></ul><ul><li>Questions and Answers </li></ul>
  3. 3. About CDW <ul><li>A leading provider of technology products and services for businesses, government and education </li></ul><ul><li>Founded in 1984 </li></ul><ul><li>Sales of $8.1 billion in 2007 </li></ul><ul><li>Honors and awards </li></ul><ul><ul><li>Ranked No. 1 in the CIO Insight’s 40 Most Important I.T. Vendors by value, reliability, and loyalty </li></ul></ul><ul><ul><li>Recognized by FORTUNE as one of America’s Most Admired Companies, No. 1 in our industry, 2006 </li></ul></ul><ul><ul><li>Recognized by FORTUNE as No. 82 of the 100 Best Companies to Work for in America — 2004, 2005 and 2006 </li></ul></ul>
  4. 4. Client Challenges CDW Solutions IT Consolidation Drivers <ul><li>Product Availability </li></ul><ul><li>Turn Around Time </li></ul><ul><li>Consistency in Pricing </li></ul><ul><li>Maverick Buying </li></ul><ul><li>Cost Justification </li></ul><ul><li>ROI / TCO </li></ul>Procurement <ul><li>Lean Staff </li></ul><ul><li>Inventory Management </li></ul><ul><li>Changing Technology </li></ul><ul><li>End User Satisfaction </li></ul><ul><li>Serviceability </li></ul><ul><li>Software License Management </li></ul>IT Department
  5. 5. Operational Excellence SOLUTION OFFERINGS <ul><li>Expansive Physical Inventory </li></ul><ul><li>$220 million in-house inventory </li></ul><ul><li>23-25 annualized inventory turns </li></ul><ul><li>100,000 products offered </li></ul><ul><li>Buy and Hold capabilities </li></ul><ul><li>Powerful Logistics </li></ul><ul><li>Accuracy – 99.7% </li></ul><ul><li>Efficiency – 94% within 24 hours </li></ul><ul><li>ISO: 9001:2000 </li></ul>
  6. 6. Configuration Centers <ul><ul><li>Asset Tagging & Online Management </li></ul></ul><ul><ul><li>Custom Imaging services </li></ul></ul><ul><ul><li>Image maintenance and secure storage </li></ul></ul><ul><ul><li>Hardware and Software Configuration </li></ul></ul><ul><ul><li>Rack Configuration Services </li></ul></ul><ul><ul><li>Multi-site system deployment </li></ul></ul><ul><ul><li>24 to 48 hour system burn in </li></ul></ul><ul><ul><li>Ability to customize quality assurance </li></ul></ul><ul><ul><li>Networking Configuration </li></ul></ul><ul><ul><li>Buy and Hold capabilities </li></ul></ul><ul><ul><li>Same Day Shipping </li></ul></ul>
  7. 7. The Power of Choice
  8. 8. System Engineers <ul><li>Software Licensing </li></ul><ul><li>Microsoft Specialization </li></ul><ul><li>Storage, Power and Security </li></ul><ul><li>Datacenter </li></ul><ul><li>Network Services - LAN/WAN </li></ul><ul><li>Telephony and Bandwidth </li></ul><ul><li>Mobile and Wireless </li></ul><ul><li>Support and Professional Services </li></ul><ul><li>Document Management </li></ul><ul><li>Learning Solutions </li></ul>
  9. 9. Software License Consultants <ul><li>Software Licensing </li></ul><ul><ul><li>Compliancy-Consistency-Compatibility </li></ul></ul><ul><ul><li>Cross Vendor Certified on Licensing Programs </li></ul></ul><ul><ul><li>On-site Business Partner Expertise </li></ul></ul><ul><li>Software Licensing Tracking </li></ul><ul><ul><li>Tracks all Software Licenses </li></ul></ul><ul><ul><li>Flexible Report Scheduling </li></ul></ul><ul><ul><li>Contractual Relationship Tracking </li></ul></ul><ul><ul><li>Easy Migration </li></ul></ul>
  10. 10. Software: Microsoft Specialization <ul><li>Microsoft Gold Certified Partner </li></ul><ul><li>Advanced Infrastructure Solutions </li></ul><ul><ul><li>Active Directory, Terminal Services, NT </li></ul></ul><ul><li>Information Worker Solutions </li></ul><ul><ul><li>SharePoint, Exchange, LCS </li></ul></ul><ul><li>Security Solutions </li></ul><ul><ul><li>MIIS, ISA, RMS </li></ul></ul><ul><li>Integrated E-Business Solutions </li></ul><ul><li>Networking Infrastructure Solutions </li></ul><ul><ul><li>Microsoft Operations Manager, SMS </li></ul></ul><ul><li>Microsoft Business Solutions </li></ul>
  11. 11. System Engineers <ul><li>Network Infrastructure </li></ul><ul><ul><li>Network Management, Layer 2-7 switching, Routers </li></ul></ul><ul><ul><li>Bandwidth aggregation, CSU/DSU bandwidth termination </li></ul></ul><ul><ul><li>WAN link backup/disaster recovery, QoS </li></ul></ul><ul><ul><li>Load balancing – bandwidth/ server, RFID, Outdoor Mesh </li></ul></ul><ul><ul><li>Wireless LAN, Network Management software and KVMs </li></ul></ul><ul><li>Power </li></ul><ul><ul><li>Power Distribution Units, Line Conditioners, Redundant Power Supply </li></ul></ul><ul><ul><li>UPS (Single Phase and Three Phase), Generators and Power Audits </li></ul></ul><ul><ul><li>Computer Room Air Conditioning </li></ul></ul><ul><li>Corporate Security </li></ul><ul><ul><li>Firewalls, IPS, Encryption </li></ul></ul><ul><ul><li>SSL VPN, Token Authentication, </li></ul></ul><ul><ul><li>Antivirus, Content Filtering, E-mail Scanning, Spam, Spyware </li></ul></ul>
  12. 12. System Engineers <ul><li>Storage Architecture </li></ul><ul><ul><li>Storage Area Network, Network Attached Storage, Clustering and Direct Attached Storage </li></ul></ul><ul><ul><li>Disaster Recovery, Thin Client and Remote Access </li></ul></ul><ul><ul><li>Data Replication, Archiving and Backup Solutions </li></ul></ul><ul><ul><li>Information Lifecycle Management, Server Consolidation and Virtualization </li></ul></ul><ul><li>Document Imaging </li></ul><ul><ul><li>Data and image capture, forms capture and processing, storage and retrieval, </li></ul></ul><ul><ul><li>Electronic data management and compliance, business workflow </li></ul></ul>
  13. 13. Datacenter Offerings <ul><li>Co-location and Managed Services </li></ul><ul><li>Remote Managed Services </li></ul><ul><li>Web Site Hosting </li></ul><ul><li>Application Hosting </li></ul><ul><li>Data Center Outsourcing </li></ul><ul><li>Hosted Microsoft Solutions </li></ul><ul><li>Managed IBM Applications </li></ul><ul><li>Berbee VoiceAdvantage support </li></ul><ul><li>Berbee Email Protection Service </li></ul><ul><li>IT Service Management Consulting </li></ul>
  14. 14. System Engineers <ul><li>Voice & Data </li></ul><ul><ul><li>Internet Access  (SDSL, T1, NxT1, DS3, and Ethernet) </li></ul></ul><ul><ul><li>Wide Area Networks (MPLS, Private Lines, Frame Relay, and VPN-based solutions) </li></ul></ul><ul><ul><li>Voice (ISDN-PRI, Switched & Dedicated LD, Flex T1, VoIP, SIP trunking)  </li></ul></ul><ul><ul><li>Hosting/Managed Services (Co-location, Managed, Exchange, Managed Firewalls) </li></ul></ul><ul><ul><li>Collaboration (Audio, Web, and Video Conferencing) </li></ul></ul><ul><li>Telephony </li></ul><ul><ul><li>Video Conferencing and Audio Conferencing, </li></ul></ul><ul><ul><li>Custom Room Integration, Conference Bridge Design </li></ul></ul><ul><ul><li>VOIP and Digital PBX Design, Implementation, and Support </li></ul></ul><ul><ul><li>Unified Communication </li></ul></ul><ul><ul><li>Cisco Call Center, IP Application Development </li></ul></ul><ul><li>Mobile wireless </li></ul><ul><ul><li>Authorized agent for largest nationwide carriers </li></ul></ul><ul><ul><li>Seamlessly handle re-activations and de-activations </li></ul></ul><ul><ul><li>Coordinate plan changes and facilitate number portability </li></ul></ul><ul><ul><li>Handheld devices, data wireless cards, billing audits </li></ul></ul>
  15. 15. CDW Custom Services <ul><li>CDW’s custom services include: </li></ul><ul><ul><li>Hardware and software installation </li></ul></ul><ul><ul><li>Maintenance contracts </li></ul></ul><ul><ul><li>Retainer agreements </li></ul></ul><ul><ul><li>Recycling/disposal of equipment </li></ul></ul><ul><ul><li>Cabling installation </li></ul></ul><ul><ul><li>Helpdesk services (software and hardware) </li></ul></ul><ul><li>CDW alliance custom services: </li></ul><ul><ul><li>Onsite installation and deployment services </li></ul></ul><ul><ul><li>Onsite custom configuration, installation and testing </li></ul></ul><ul><ul><li>Software installation and configuration </li></ul></ul><ul><ul><li>Staff augmentation services </li></ul></ul>SUPPORT SERVICES
  16. 16. CDW Account Team <ul><li>Dedicated Account Manager </li></ul><ul><li>Kimberly Hightower </li></ul><ul><li>866-558-8332 </li></ul><ul><li>[email_address] </li></ul><ul><li>Engineering and Partner Teams </li></ul><ul><li>Regionalized Sales Management </li></ul>
  17. 17. CDW Post-Sales Support High-Tech and High-Touch Support <ul><li>800-383-4239 </li></ul><ul><li>Support — 24 x 7 x 365 </li></ul><ul><li>Toll free number </li></ul><ul><li>[email_address] ® , e-mail and chat </li></ul><ul><li>Repair — quick problem resolution/ </li></ul><ul><li>Fix to include next-day service is specified </li></ul><ul><li>Certifications include </li></ul>SUPPORT SERVICES <ul><li>CompTia </li></ul><ul><li>MCP </li></ul><ul><li>CCNA/CCDA/CCIE </li></ul><ul><li>Apple </li></ul><ul><li>Citrix Admin </li></ul><ul><li>Linux </li></ul><ul><li>MCSE </li></ul><ul><li>CNA </li></ul>
  18. 18. The CDW Web Portal <ul><li>CDW.com — The Customer Extranet </li></ul><ul><ul><li>24x7x365 online access </li></ul></ul><ul><ul><li>Purchasing power — access, ease of use and convenience </li></ul></ul><ul><ul><li>Expedite order creation and approval </li></ul></ul><ul><ul><li>Asset management </li></ul></ul><ul><ul><li>Software License management </li></ul></ul><ul><li>Custom Integration and Interface </li></ul><ul><ul><li>Industry-leading purchasing modules: </li></ul></ul><ul><ul><ul><li>Ariba, PeopleSoft, Oracle, SAP, JD Edwards, CommerceOne, eScout and more… </li></ul></ul></ul>Best-in-Class Product Offering Deep Industry Expertise Outstanding Customer Service and Support Technology Expertise CDW.com — The Customer Extranet Valued Partnerships
  19. 19. Why CDW? This Is Why. Comprehensive Capabilities for Added Value Technology Specialists Customer Support Tools Customer Service and Support Distribution Centers CONCLUSION
  20. 20. Thank you for your time! We appreciate your business!

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