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Knowledge library

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Raja Soundaramourty
Raja Soundaramourty
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Knowledge Library Context Role Pre Sales/Sales Advisor/Consultant Architect Engineer IT Operations Developers Project/Program Managers IT/Business Management Enterprise Verticals Marketing Roadmap Value Proposition Sales Benefits Industry/Competition Customer Training Employee Training Service Desk-Support Technical Functional Community of Practice Knowledge Base Refresh Peer Networking/Support Prospective Client Client Type OEM Partner Direct Engineering Action Primary Action Formal & Informal Search Adjacent Action Content Management Formal & Informal Authoring/Publishing Meta Data Tagging Instructional Design [SCROM, ePub3, QTI etc] Deriving Relevance & Usefullness from Crowd Sourced Content 360 Degree Status in Social Networking World LinkedIn Facebook Twitter Stack Overflow Shield From Unwanted Information - Beware of Filter Bubble Derive Formal Content From Crowd Sourced Informal Content How do we Facilitate the Activity ? Practices & Professional Services How do we enable it ? Information/Knowledge Directory Is it Possible ? To Organize Informal Content !!! Keep in Dynamic ? Less Structure Oriented - Example Like Twitter # Tags Learner Management Formal & Informal Delivery (Online & Offline) Web- Mobility Blog(s) Activity Streams Micro Blogs Chat (Text/Video) Portal White Papers Release Notes Product Overview Web Delivery Tutorial Users Guide Topical Search Instructor Led On Site Video Conference WebExIs Collaboration going to be embeded into WebEx NextSteps- Landscape File Formats [pdf, docs, ppts, epub, mp4 etc] Tool Integration - [Place where Content is Stored, Publishing System etc] Case Studies - CTE, CLN, Cisco Support Community, Lithium-TAC Industry Research - ??? Content Syndication/Aggregation

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Knowledge library

  • 1. Knowledge Library Context Role Pre Sales/Sales Advisor/Consultant Architect Engineer IT Operations Developers Project/Program Managers IT/Business Management Enterprise Verticals Marketing Roadmap Value Proposition Sales Benefits Industry/Competition Customer Training Employee Training Service Desk-Support Technical Functional Community of Practice Knowledge Base Refresh Peer Networking/Support Prospective Client Client Type OEM Partner Direct Engineering Action Primary Action Formal & Informal Search Adjacent Action Content Management Formal & Informal Authoring/Publishing Meta Data Tagging Instructional Design [SCROM, ePub3, QTI etc] Deriving Relevance & Usefullness from Crowd Sourced Content 360 Degree Status in Social Networking World LinkedIn Facebook Twitter Stack Overflow Shield From Unwanted Information - Beware of Filter Bubble Derive Formal Content From Crowd Sourced Informal Content How do we Facilitate the Activity ? Practices & Professional Services How do we enable it ? Information/Knowledge Directory Is it Possible ? To Organize Informal Content !!! Keep in Dynamic ? Less Structure Oriented - Example Like Twitter # Tags Learner Management Formal & Informal Delivery (Online & Offline) Web- Mobility Blog(s) Activity Streams Micro Blogs Chat (Text/Video) Portal White Papers Release Notes Product Overview Web Delivery Tutorial Users Guide Topical Search Instructor Led On Site Video Conference WebExIs Collaboration going to be embeded into WebEx NextSteps- Landscape File Formats [pdf, docs, ppts, epub, mp4 etc] Tool Integration - [Place where Content is Stored, Publishing System etc] Case Studies - CTE, CLN, Cisco Support Community, Lithium-TAC Industry Research - ??? Content Syndication/Aggregation