Knowledge library

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  • 1. Knowledge LibraryContextRolePre Sales/SalesAdvisor/ConsultantArchitectEngineerIT OperationsDevelopersProject/Program ManagersIT/Business ManagementEnterprise VerticalsMarketingRoadmapValue PropositionSalesBenefitsIndustry/CompetitionCustomer TrainingEmployee TrainingService Desk-SupportTechnicalFunctionalCommunity of PracticeKnowledge Base RefreshPeer Networking/SupportProspective Client Client TypeOEMPartnerDirectEngineeringActionPrimary ActionFormal & InformalSearchAdjacent ActionContent ManagementFormal & InformalAuthoring/PublishingMeta Data TaggingInstructional Design [SCROM, ePub3, QTI etc]Deriving Relevance & Usefullness from Crowd Sourced Content360 Degree Status in Social Networking WorldLinkedInFacebookTwitterStack OverflowShield From Unwanted Information - Beware of Filter BubbleDerive Formal Content From Crowd Sourced Informal ContentHow do we Facilitate the Activity ? Practices & Professional ServicesHow do we enable it ?Information/Knowledge DirectoryIs it Possible ? To Organize Informal Content !!!Keep in Dynamic ?Less Structure Oriented - Example Like Twitter # TagsLearner ManagementFormal & InformalDelivery (Online & Offline)Web- MobilityBlog(s)Activity StreamsMicro BlogsChat (Text/Video)PortalWhite PapersRelease NotesProduct OverviewWeb DeliveryTutorialUsers GuideTopical SearchInstructor LedOn SiteVideo ConferenceWebExIs Collaboration going to be embeded into WebExNextSteps- LandscapeFile Formats [pdf, docs, ppts, epub, mp4 etc]Tool Integration - [Place where Content is Stored, Publishing System etc]Case Studies - CTE, CLN, Cisco Support Community, Lithium-TACIndustry Research - ???Content Syndication/Aggregation