The document provides a summary of Srinivasa Rao Pusuluri's professional experience and qualifications. He has over 18 years of experience in IT with expertise in Salesforce, Java, CRM, IVR and cloud technologies. Currently he works as a Senior Solutions Architect and Technical Delivery Manager at Mahindra Satyam where he is responsible for requirements gathering, solution design, and project delivery for CRM implementations.

1. SRINIVASA RAO PUSULURI
psrao.hclt@gmail.com
A Java(SCJP),SFDC DEV(401), SFDC ADMIN(201),PMP certified
Professional
Present role
As an Salesforce.com(SFDC) CRM Senior Solutions Architect
and Technical Delivery Manager,main responsibility is to conduct
stake holder meetings and gather CRM&SFDC requirements, design
high level architect solutions, research in reusing off-the-shelf
products& out of box features and suggest alternate design
solutions. Very strong implementation experience in all SFDC entities
like users, roles, profiles, security sharing model, object relationship
model, e-mail templates, groups, queues, UI layouts, workflow
approvals, and
configuration, customization, globalization, reporting, integration, cod
e data management/migration using Force.com, Apex, Visualforce
and Webservices (SOAP,REST,HTTP).Previous Web
development, Agile, ecommerce, J2EE, CRM, RDBMS, Integration,
Call center, BA ,PM and UNIX experience is used to suggest
industry best solution in order to achieve maximum ROI

2. Total 18 years of IT experience, majority in latest Technologies like
Internet, Cloud, SFDC,CRM&IVR
Domain expert in Banking, Insurance, Capital
market, Energy, Pharmacy, &Telecom areas
6 Years of US onsite experience & 3 months UK, Germany experience
Implemented various end to end IT solutions for major companies
GE, AT&T, IBM and USAA
Specialist in identifying suitable IT solutions in customer self service areas
(web, phone, CRM)
Played Business Analyst ,Solution Architect, Senior Consultant roles in
J2EE, IVR, CRM, SFDC areas
Professional certified in various areas
(Java, Salesforce.com, Insurance, PMP, CMM)
Implemented various J2EE, IVR & Salesforce.com solutions for more than 40
projects
Supported CRM SFDC in 3 Major US orgs and CTI-IVR on 2 Major US
platforms
Architected and Developed many self-service tools in IVR, J2EE, CRM, SFDC
platforms
Proven track record in learning new technologies, train new teams &learn tools
and adapt into in projects

3. Experience Summary
Salesforce.com CRM solution Architect/Delivery Mgr at Mahindra
Satyam: Apr 2012-Till Date
Senior CRM & IVR Consultant at Y&L Consulting USA: July 2010
– March 2012(1 yr 8 mos)
J2EE Technical Manager at HCL America USA: Jan 2006 - Jun
2010 (3 yrs 6 mos)
Project Lead at HCL Technologies, India: Dec 2001 - Jan 2006 (4
yrs 2 mos)
Senior Software Engineer at L&T InfoTech, Mysore, India: July
2000 - Dec 2001 (1 yr 6 mos)
Scientist at CAE, ADA, DRDO, Dept of Defense, Bangalore, India:
Oct1996 - July 2000 (3 yrs 10 mos)
Scientist at CAD,ISRO, Dept of Space, Trivandrum India: July
1994 - October 1996 (2 yrs 4 mos)

4. Service Cloud
Java, J2EE, RAD, Websphere, XML, SOAP, REST, STRUTS,
HIBERNATE
IVR, VXML, SRGS, GSL, IEX, CTI, ACM, Avaya Designer,
Nuance tools
UNIX, LINUX, HP-UX, Solaris OS, IBM AIX, CSH, BASH, Cron,
PERL
Eclipse, SOAPUI, JUNIT, LOG4J, Tomcat, Java mail, JMS, JCA
C, C++, Tuxedo, CORBA, MQ series
MS office, MS Visio, MS project
Oracle, MySQL, Informix, Sybase, TOAD, perl DBD, DBI
Starteam, CVS, SCCS, Subversion(SVN)
PM methodologies: Agile Scrum, Waterfall, Iterative Model
Integrations: MS Office, MQ Series, Cast Iron, Web Methods,
Informatica, Jitterbit & Apex Data Loader
SFDC CRM modules: Accounts, Leads, Contacts, Opportunity,
Quotes, Products, Contracts and Cases

5. Successfully implemented Sales cloud& Service cloud Force.com and
Salesforce.com CRM solutions for an energy major US client in a record period of
6 months- For an initial 3Kusers and 80k accounts
Successfully implemented an SVN source control process in SFDC projects and
integrated with Eclipse to automate the build & deploys in a record 3 week period –
Published white paper
Implemented SFDC new features like Service Cloud & Console in a record period
of 1 month
Implemented SFDC Translation work bench in 4 weeks in 3 languages
(English, Chinese &Spanish)
Prepared Requirements document for a Pharma project AS IS SFDC system
through reverse engineering in a record period of one month to conduct gap
analysis
Successfully streamlined project management, implementation, validation and
deploy processes for a troubled SFDC project that has been transitioned from other
vendor
Successfully migrated IVR solutions from Tellme to Nuance platform for
www.usaa.com in a record period of 6months using low cost offshore resources
Successfully implemented user friendly UI & J2EE solution for an US company
Successfully coordinated in setting up a 24x7 low cost offshore center in India
(Chennai)for a US client