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Pradip Krishnamoorthy - Experienced Business and Project Manager
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Pradip Krishnamoorthy - Experienced Business and Project Manager

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  • 1. Pradip Krishnamoorthy D/111,A, Sangeetha Colony K.K.Nagar, Anna Main Road, Chennai, Tamil Nadu, India - 600078 Hand Phone (+91) 98407 – 57337 [email_address]
  • 2.
    • A management position with a growth-oriented organization
    • where my skills will have an immediate & positive impact on
    • productivity and corporate profits.
    PROJECTS PUBLICATIONS HOME OBJECTIVE EMPLOYMENT EDUCATION SKILLS Managerial Randstad Frost & Sullivan Inc. Technical OfficeFrameWork Inc. Nu Street Technologies
  • 3.
    • Projects, Business Research & Analysis
    • Business process mapping and process blue print.
    • Process Management and business continuity plan.
    • GAP analysis.
    • Analyze, capture and document requirements.
    • Performance tracking and reporting.
    • Interact with technical team.
    • Business Proposals.
    • Focus group and market research.
    • Marketing process analytics.
    • Cost of acquisition analysis.
    • Client & Escalation Management
    • Key Account Management.
    • Weekly/Quarter business review with the clients.
    • Developing standard operating procedures as per internal operations and client specified requirements.
    • Resource planning & budget.
    • Process improvements.
    • Customer satisfaction evaluation and high-quality customer experience.
    • Spear head and address customer escalations through research & KAPA techniques.
    • New processes formulation to optimize delivery patterns and proactively address customer concerns.
    • CSAT scores Follow–up & Action Plan.
    PROJECTS PUBLICATIONS HOME OBJECTIVE EMPLOYMENT EDUCATION SKILLS Managerial Randstad Frost & Sullivan Inc. Technical OfficeFrameWork Inc. Nu Street Technologies
  • 4.
    • Sales & Marketing
    • Market entry strategy and experience with start-ups.
    • New product launch.
    • Competitor analysis & competency mapping.
    • Pre Sales Initiatives.
    • Writing publicity blog posts.
    • Sales and marketing process optimization.
    • Multi-mode campaign and market launch management.
    • Google Analytics.
    • SEO and SEM
    • Quality Management
    • Lead periodic performance review meetings.
    • Derive processes to manage the quality and effectiveness of technical resolutions provided to customers. 
    • Ensure process adherence through constant backlog review. 
    • MIS & Documentation of process manuals, service implementation plan & best practice guide.
    • Operations & People Management
    • Profit / Revenue Generation.
    • Hiring, training & KRA setting.
    • Team briefings and client relations.
    • Rewards, recognition and performance management.
    • Managing the day-to-day operations.
    PROJECTS PUBLICATIONS HOME OBJECTIVE EMPLOYMENT EDUCATION SKILLS Managerial Randstad Frost & Sullivan Inc. Technical OfficeFrameWork Inc. Nu Street Technologies
  • 5.
    • Customer Relationship Management (CRM) applications.
    • Cargo Management System (CMS).
    • MIS Tools.
    • Database audits
    • Database segmentation.
    • SQL querying and data mining
    • Data presentation.
    • Saleslogix.
    • SalesForce.
    • RDBMS – MS Access.
    • MS Visio.
    • Office Suite.
    • Orange HRM.
    • Warehouse Management System.
    • Application Regression Testing.
    • SAP – Functional – Sales & Distribution and Business Information Warehousing
    • Internet tools and applications – HTML, XML, Java.
    • Linux Operating Systems – KDE, Ubuntu, Xambala, Open office Suite.
    PROJECTS PUBLICATIONS HOME OBJECTIVE EMPLOYMENT EDUCATION SKILLS Managerial Randstad Frost & Sullivan Inc. Technical OfficeFrameWork Inc. Nu Street Technologies
  • 6.
    • OFFICEFRAMEWORK INC – NEW YORK, USA
    PROJECTS PUBLICATIONS HOME OBJECTIVE EMPLOYMENT EDUCATION SKILLS Managerial Randstad Frost & Sullivan Inc. Technical OfficeFrameWork Inc. Nu Street Technologies Since Apr '09 till Present Location – Chennai, India & NY, USA Designation : Manager – Client Accounts Role : Business and Project Manager Industry : IT enabled services for the logistics, freight and courier business.
    • RESPONSIBILITIES
    • Project design and implementation.
    • Profit and Loss evaluation.
    • Resource planning & budget
    • Research & KAPA techniques.
    • Vendor management and accounting.
    • Process Management and business continuity plan.
    • Performance tracking and reporting.
    • Agents and customer support.
    • Functional consulting of business process to customers and technical team.
    • MIS & Documentation of process manuals, service implementation plan & best practice guide.
    • New business acquisition and marketing.
    • Daily business deliverables.
    • Profit / Revenue Generation.
    • Hiring, training & KRA setting.
    • Team briefings and client relations.
    ACHIEVEMENTS • Achieved “zero” error rating by customer in 3 months of spearheading the team. • Designed and improved delivery strategy around “KAPA” techniques and standard operating procedures. • Implemented a home-grown Cargo Management System, an initiative that reduced turnaround by 30%. • Implemented “responsibility accounting” for performance improvement. • Executed performance metrics of deliverables and redesigned an effective customer support system.
  • 7. PROJECTS PUBLICATIONS HOME OBJECTIVE EMPLOYMENT EDUCATION SKILLS Managerial Randstad Frost & Sullivan Inc. Technical OfficeFrameWork Inc. Nu Street Technologies NU STREET TECHNOLOGIES – CALIFORNIA, USA. Since Aug '08 – Jan '09 Location – Chennai, India Designation : Manager – Marketing Role : Head of Marketing Industry : ERP Applications and Software Products.
    • RESPONSIBILITIES
    • Market entry strategy.
    • New product launch.
    • Competitor analysis & competency mapping.
    • Pre Sales Initiatives.
    • Writing publicity blog posts.
    • Sales and marketing process optimization.
    • Multi-mode campaign and market launch management.
    • Product development support.
    • Focus group and market research.
    • Cost of acquisition analysis.
    • Training to sales personnel.
    ACHIEVEMENTS • Designed and implemented “Go to Market” Strategy in a start up scenario. • Implemented database management systems within a strict timeline using database schema techniques. • Instrumental in increasing hit rates for inside sales through organic and inorganic lead generation systems. • Reduced cost of lead generation using performance metrics and data analysis. • Implemented data strategy and data segmentation to manage sales and marketing life cycles.
  • 8. PROJECTS PUBLICATIONS HOME OBJECTIVE EMPLOYMENT EDUCATION SKILLS Managerial Randstad Frost & Sullivan Inc. Technical OfficeFrameWork Inc. Nu Street Technologies RANDSTAD – LONDON, UK. Since Feb '06 – July '08 Location – Chennai, India & Manama, Bahrain Designation : Manager – New Business Role : Delivery Management Industry : Human Resources Outsourcing
    • RESPONSIBILITIES
    • Business process mapping and process blue print.
    • Competitor analysis & competency mapping.
    • Derive processes to manage the quality and effectiveness of technical resolutions provided to customers. 
    • Process adherence through constant backlog review. 
    • Cross location teams.
    • RFP and Business Proposals.
    • Lead periodic performance review meetings.
    • Standard operating procedures as per internal operations and client specified requirements.
    • Process improvements.
    • Customer satisfaction evaluation and high-quality customer experience.
    • New processes formulation to optimize delivery patterns and proactively address customer concerns.
    • CSAT scores Follow–up & Action Plan.
    ACHIEVEMENTS • Globally directed a team of analysts to track performance using MsAccess on an in-house CRM system. • Awarded best performer for four consistent quarters. • Internally relocated to Bahrain to implement MIS and new business management systems for Fortune 500 clients • Conceived and deployed a new service line for "Market Nurturance using Psychometric Profiling". • Bagged first place in the Southern region of “National Young Manager” Contest organized by All India Management Association (AIMA).
  • 9. PROJECTS PUBLICATIONS HOME OBJECTIVE EMPLOYMENT EDUCATION SKILLS Managerial Randstad Frost & Sullivan Inc. Technical OfficeFrameWork Inc. Nu Street Technologies FROST & SULLIVAN INC – CALIFORNIA, USA. Since Aug '03 – Jan '06 Location – Chennai, India & TX, USA Designation : Manager – Marketing Programs Role : Head of e-Marketing Industry : Management Consulting
    • RESPONSIBILITIES
    • Focus group and market research.
    • Marketing process analytics.
    • Leads and market visibility.
    • New lead generation.
    • Sales process optimization and support.
    ACHIEVEMENTS • Instrumental in creating a web based client acquisition module – eBroadcast – a 1 hour industry specific webinar to acquire new business. • Invited to impart training on “advanced database marketing strategies and sales process optimization” for sales teams in New York, Texas, and California. • Represented Frost and Sullivan at the Annual Sales and Marketing Conference held in Boston. • Improved customer experience by relaying customer expectations through database enrichment and CRM audits. • Led of a team of professionals handling data analysis, database enrichment, and client experience improvement.
  • 10.
    • Mar 2003: Masters' Program in International Business - PSG School of Management (IIFT)
    • Specializations:
      • International Trade
      • Marketing and Business Acquisition Strategy
      • Business Research and Analysis
      • Management Information Systems
      • Process and Systems Control
    • Mar 2001: Bachelors Science - Mathematics - D.G.Vaishnav College (Madras University)
    • Specializations:
      • Real and Complex Analysis
      • Mechanics
      • Trigonometry
      • C-Programming
      • Algebra
    PROJECTS PUBLICATIONS HOME OBJECTIVE EMPLOYMENT EDUCATION SKILLS Managerial Randstad Frost & Sullivan Inc. Technical OfficeFrameWork Inc. Nu Street Technologies
  • 11.
    • Blog (delivery-experts.blogspot.com) for marketing of employers’ services (May 2010).
    • LinkedIn Q&A sessions on topic related to business, sales & marketing, recruitments & people management and project management (June 2010).
    • Blog (collab-a-rate.blogspot.com) for effective collaboration of online expertise (Dec '09).
    • Business profile whitepapers on management consulting business (Aug '07).
    • Simple strategies for effective competitiveness (Oct '07).
    PROJECTS PUBLICATIONS HOME OBJECTIVE EMPLOYMENT EDUCATION SKILLS Managerial Randstad Frost & Sullivan Inc. Technical OfficeFrameWork Inc. Nu Street Technologies
  • 12.
    • OFFICEFRAMEWORK INC – NEW YORK, USA
    • Profile: Project Manager
    • Cargo Management System (CMS)
    • Application implemented to automate the complete process flow of packages
    • from receipt until delivery followed by accounting module for invoicing.
    • Tools:
    • Ms Visio, SQL querying, MS Access, Regression testing templates,
    • Responsibilities:
    • Design the functional workings of a cargo management system.
    • Visit warehouse location in New York for process flow analysis.
    • Design a wireframe of the application for interaction with development team in Turkey.
    • Spear headed development of every module based on the wire frame design.
    • Design regression testing phases/checklists per updated module and application.
    • Parallel testing with other accounting applications – Quick Books – for authenticity of the development accounting module on the CMS.
    • Achievements:
    • CMS system functioning flawlessly since implementation in Aug 2009.
    • Improvements executed on the application to email invoices and follow up on payments.
    PROJECTS PUBLICATIONS HOME OBJECTIVE EMPLOYMENT EDUCATION SKILLS Managerial Randstad Frost & Sullivan Inc. Technical OfficeFrameWork Inc. Nu Street Technologies
  • 13.
    • OFFICEFRAMEWORK INC – NEW YORK, USA
    • Profile: Design and Implementation Manager
    • Order Processing and Shipment Tracking
    • Application implemented to link – agent, order placement and dispatch.
    • Tools:
    • Ms Vision, MS Excel, Google docs.
    • Responsibilities:
    • Design the functional workings of a warehouse system interlinked with procurements and order generation.
    • Interaction with clients based in Kuwait.
    • Identify best available tools for the above process – google docs.
    • Designed and implemented a 3 module spreadsheet with receipt of orders from Kuwait, purchase of orders received, track shipments and consolidated shipments to Kuwait from the USA.
    • Achievements:
    • The 3 module spreadsheet has advanced to auto evaluate balances after placement of orders, calculate commissions for services rendered and support creation of commercial invoices for customs purpose.
    • System is functioning to its fullest capacity.
    PROJECTS PUBLICATIONS HOME OBJECTIVE EMPLOYMENT EDUCATION SKILLS Managerial Randstad Frost & Sullivan Inc. Technical OfficeFrameWork Inc. Nu Street Technologies
  • 14.
    • FROST & SULLIVAN INC – CALIFORNIA, USA
    • Profile: Services Design Lead
    • Service line for Brand Perception and Lead Generation
    • Self-sustaining service line designed based on business analysis and data
    • analysis.
    • Tools:
    • MS Access, SQL Querying, Pivot Tables and Data filters.
    • Responsibilities:
    • Perform data analysis of members and conference attendees – demographics, leads to sales conversation, dual rating based on potential and actual sales with target audience.
    • Use data analysis to design a service line to improve market presence.
    • Create a fully scale business plan for service line launch and profitability.
    • Work with respective stake holders and launch the service line.
    • Provide training to sales personnel to effectively use the data analysis towards improved sales.
    • Achievements:
    • Achieved 30% conversion rate of leads from webinars – conference attendees, business reports purchases etc.
    PROJECTS PUBLICATIONS HOME OBJECTIVE EMPLOYMENT EDUCATION SKILLS Managerial Randstad Frost & Sullivan Inc. Technical OfficeFrameWork Inc. Nu Street Technologies

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