1. Business English
Professor Hayashi

2. Today
 Attendance/Homework Check
 Review
 Vocabulary
 Language Review
 Discussion
 Case Study

3. Review - Trade
 Which of the following belong to OPEN
MARKETS and which of the following belong to
PROTECTED MARKETS?
laisser-faire Open
dumping Open
regulations Protected
subsidise Protected
quotas Protected

4. Reviewcorrect verb to complete the sentences.
 Choose the
- Trade
2) If you (give us / ’ll give us) a 15% discount, we (‘ll place /
______ ______
place) a bigger order
3) (Would / Does) it help you if we____ / are sending) the
_____ (sent
product by express mail?
4) (Will you deliver / Do you deliver) by the end of the week if
__________
we (pay / ‘ll pay) the shipping fees?
___
5) If you (will lower /_____ your price by 7%, we (buy / ‘ll
lower) ___
buy) at least 1,000 units.
___
_____ _____
6) If we (will join / joined) an association, we (would get / will
get) a better price on the product.

5. Review - Trade
 When making negotiations, what are the seven stags
according to our textbook?
R eady yourself
E xplore each other’s needs
S ignal for movement
P robe with proposals
E xchange concessions
C lose the deal
T ie up loose ends

6. Review - Trade
 Try to sell something to one of your group members.
 Use the ‘useful language’ on negotiating

7. Review - Quality
 Fill in the blanks:
faults
2)Quality control involves checking for _______ before
selling goods .
3) We measure how happy our customers are with an
customer satisfaction questionnaire (CSQ)
annual __________________________________.
4)If there is a faulty product, we offer customers
compensation
______________.
5)The quality control department found several faults
routine checks
during one of their _______ _______.

8. Review - Quality
 Which of the following verbs are usually followed the
INFINITIVE and which usually go with the GERUND?
 intend infinitive
 appreciate gerund
 contemplate gerund
 guarantee infinitive
 offer infinitive
 mean gerund & infinitive
 suggest gerund

9. Review - Quality
 SHOUT OUT as many of the ‘useful language’
expressions as you can remember for
complaining/dealing with complaints
Here are the headings from the useful language:
 making the complaint / showing understanding
 explaining the problem / getting the facts
 insisting / making excuses, denying responsibility
 threatening / promising action

10. Vocabulary – Pg. 93
 Exercise A & B
 If you finish, discuss page 92
trustworthy H law-abiding H corrupt
______ D
a slush fund D a sweetener D compensation
___________
insider trading D industrial espionage D disclosure
________
a whistleblower
____________ H a fraudster D a con artist D
a bribe
______ D a bonus a commission
fraud D secrecy
______ integrity H
a confidentiality
_____________ a cover up a whitewash
agreement
_________ D D

11. Vocabulary – Pg. 93
Exercise B:
2) law-abiding
3) a slush fund
4) industrial espionage
5) a whistleblower
6) a bribe
7) integrity
8) a confidentiality agreement

12. Language Review – Pg. 96
 Exercise A
e, d, h, g, a f, b, c

13. Language Review – Pg. 96

14. Language Review
 Do exercise F on page 97 with a partner
 Tell a partner a story and try to use:
- past continuous I was playing
(set the scene/background info)
- past perfect I had studied
(events which happen before the story)
- past simple I drank
(events in the story)
- present perfect I have agreed
(present results of the story)

15. Leadership
 Exercise A & B – pg. 101
indecisive formal inaccessible, demotivating
remote
uncharismatic cold thoughtless cautious
incautious, careless unadventurous inflexible, rigid -
unaggressive unenergetic, lazy unpersuasive closed
unattractive

16. Language Review – Pg. 103
 Defining vs. Non-Defining Clauses
 Exercise A, B
Exercise A Exercise B
2.which or that 2.which or that,
3.which or that where
4.who 3.who
5.who 4.which
6.who 5.who
7.who 6.who
8.which or that

17. Discussion
 Go through exercise A, B on page 104 – 105

18. Homework!
 page 128 – 129
 ONLY vocabulary exercises