1. Overview
Process Outsourcing
Supporting cross functional business needs
2010

2. Agenda
CIntroduction
― Overview
― Mission, Vision and Values
 Broad Portfolio of Offerings
― Cross Functional Support
― Engagement Model and Value Proposition
― Process Management
― Primary Research Methodology
 Offshore support
― C2C’s support to processes
― C2C Market Entry Support Services
― Relevant Case Studies
― Our Team
© 2009 Connect2Consult. All rights reserved. For recipients internal use only 2

3. An Overview
An innovative process consulting and outsourcing firm, founded with an aim to integrate all
cross functional business needs of businesses with the right solution. Help companies in
optimizing their resources, improving their productivity and increasing their bottom line results
Ability to rapidly develop capabilities around industry or functional areas, or client-specific
processes
Team has extensive experience in consulting, marketing and technology processes thereby
understand business needs better
Comprehensive ecosystem of partnership in the consulting, research, application, software and
hardware domain to help clients run their business smoothly today and future
Single access point for all business needs and Flexible engagement approach to satisfy client-
specific requirements cost effectively
Boutique service framework with focus on providing high quality, personalized and highly
customized services to small and medium enterprises
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4. Mission, Vision and Values
Mission
“To constantly innovate, identify and integrate business needs with
right solutions and help organisations focus their energies on their core
business thereby increasing efficiency, productivity and profitability”
Vision
“Emerge as a single access point for all consulting and technology
needs required at different stages of the business across different
functions “
Values
Sincerity and Transparency… our business, capabilities and intentions
Openness ….. to progress, innovate and change for betterment
Passion…. for personal development, capability enhancement and
customer service
Care… of our customers vision, goals and our reputation
Ease…. to customers to communicate effectively Right
Commitment … to promises, timely delivery and customer satisfaction BUSINESS
SOLUTION
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5. Agenda
 Introduction
― Overview
― Mission, Vision and Values
 Business Solutions Offerings
 Broad Portfolio of and Services
― Cross Functional Support
― Engagement Model and Value Proposition
― Process Management
― Primary Research Methodology
 Offshore support
― C2C’s support to processes
― C2C Market Entry Support Services
― Relevant Case Studies
― Our Team
© 2009 Connect2Consult. All rights reserved. For recipients internal use only 5

6. Cross Functional Solutions and Services
Connect2Consult
Solutions Services
 Enterprise  Consulting
— ERP — Sales and CRM
— Human Resource
— BPM — Supply Chain
— India Entry
 Customer
— CRM  Outsource
— Customer Loyalty — Designing
— Website
 Human Resource — Logo
— E-Brochure and Newsletter
— HRMS
— Multimedia Presentations
 Supply Chain — Animation and Virtual Reality
— Inventory — Marketing and Sales
— Data Entry
— Warehouse Management — Contact Database Generation
— Pre-engagement Intelligence
— Strategic Support
— Media Monitoring
— Application Development and
Maintenance
Travel, Logistics
Financial Services Industrial Technology Retail
& Hospitality
Research and
Automobile Pharma/Healthcare Consumer Durable
Consulting
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7. Our Engagement Model - OTS and Value Proposition
Access Offshore
Routine/Non Core
Talent to support
Processes
processes
Business Free up your
Need/Challenges to Strategy resources to focus
support goals on strategic goals
Sales and Qualified
Marketing Resource
work as
Supply extended
Chain team under
C2C
management
Increase in HR
Increase efficiency
Employment
and productivity
opportunities
Increase in market Result in competitive
share and bottom advantage in the
line market
With Offshore Talent model we aim to provide qualified professionals to support cross functional business processes, making
sure that our clients invest invaluable time in driving their business results
© 2009 Connect2Consult. All rights reserved. For recipients internal use only 7

8. Process Management
End Product Delivery 6
Research request submission 1
Clarification/Discussion
5
2
Confirmation
7
Feedback Form
C2C’s Client C2C’s analyst
Project Manager
3
Deadline and Scope Confirmation
Job Assignment
4
1 Research request submission 2 Confirmation 3 Deadline and Scope 4 Job assignment
Confirmation
Client enters request per agreed Email confirmation of receipt Assigns jobs to most
template and emails to C2C Manager confirms and qualified available person
discusses scope / deadlines
5 Clarification/Discussion 6 End Product Delivery 7 Feedback Form
Analyst takes clarifications, if required Analyst returns email with end Feedback forms sent to clients for
and confirms availability/non- product process/quality improvement
availability of requested information
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9. Our Research Methodology
• Determine search strategy • Identify potential information gaps
Collect Data
• Conduct desk research using premium and develop solutions
data sources
Ongoing QC by Project Manager (~20% of total effort)
• Conduct primary research via fact-
finding interviews
Updates and Feedback discussions with client
Analyze and synthesize • Analysis using analytical techniques • Propose appropriate
• Validate findings
facts recommendations
• Glean key findings and highlight
conclusions
Report preparation and • Create language and data flow • Extraction of “key messages”
Quality Assurance
• Add observations and key findings • Sanity check for any discrepancies
• Collation of insights gathered to form a • Qualified editors ensure
storyline professional writing style
• Share interim findings as agreed at
Communicate results
project inception
• Seek clarifications as appropriate
• Deliver the final results
Conduct • Address outstanding issues and • Provide individual feedback
follow-up questions
• Seek Feedback to evaluate overall work
• Determine next steps
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10. Primary Research Methodology
• Design Interview Questionnaire
• Develop an Interview Questionnaire/Discussion Guide or Web Survey
• Consult with client and share proposed draft for approval
• Define a Strategy
Test the interview guide/questionnaire/approach
• Agree upon the “phone contact approach”
Start-Up Efforts
• Non- monetary incentives to the interviewees to be agreed in advance with
client (i.e. sharing key findings of the study in exchange for information)
• Develop Contact Directory
• Develop a contact list of potential interviewees
— Organizations / Supply Chain / Industry experts/ End Users
• Contact list to be updated on a regular basis to monitor project progress
and also shared with client if required
• Establish engagement with potential interviewees through
Scheduling Interviews
• E-mails / telephone
• Managing interviews (fixing appointments, follow ups)
• Determine success factors
• Commence telephonic interviews; refine questionnaires as appropriate
Conducting Interviews
• Form an initial hypotheses and corroborate through successive interviews
• Maintain detailed transcripts of all telephonic interviews conducted
Summarize Findings • Synthesis and documentation of information in charts and memos
• Cross tabulations and analysis
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11. Agenda
 Introduction
― Overview
― Mission, Vision and Values
 Broad Portfolio of Offerings
― Cross Functional Support
― Engagement Model and Value Proposition
― Process Management
― Primary Research Methodology
Support
 Offshore support to Food and Beverage
― C2C’s support to processes
― C2C Market Entry Support Services
― Relevant Case Studies
― Our Team
© 2009 Connect2Consult. All rights reserved. For recipients internal use only 11

12. Our offshore support services across functions
Processes C2C Offerings Value Proposition
• New Market Entry (India) • Management can spend more time on value
Strategy Support • New Segment Intelligence creation strategies and aggressive tactics to
• Key Account Management (New big cut off competition and make strategic
accounts) decisions instead of spending valuable time on
• New Alliances/Partners collecting data/information
• We can support sales and marketing team
with all necessary information that they would
• B2B Prospect Database building in need to prepare for their new business pitches
target market and vertical or for engaging with current clients.
Sales and Marketing
• Company intelligence • Extra bandwidth will help expand coverage
• Industry profiling and enter new verticals which they have not
• Competitor analysis touched upon
• Dedicated team can do an in-depth tracking of
competitors, study prospects, customers to
• Vendor identification and evaluation
respond proactively to the actions of their
Sourcing and Supply • Researching the supplier's competitors and industry.
Chain qualifications
• Fix meetings and negotiation support • Qualified professional to support processes at
an offshore location is cost advantageous.
• Logistics support
Significant cost reduction and improved
efficiency
• Website Designing • With our presence in India, we can support
Application • Custom software development end-to-end processes to enter Indian market
Development from ideation to having a successfully running
business operation on the ground
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13. Pre-engagement Intelligence – Company Intelligence
Client Develop an in-depth understanding of the company to support potential new client engagement. This study
Need was done for a US based consulting firm
Research Extensive secondary research through databases, company websites and internet searches to develop
Approach insights into the company’s past performance and future, analysis of products and segments, geographical
spread, competitors and financials
Event analysis to Exhaustively analyzed Helped the client to
Developed in-depth
identify major the company vis-à-vis evaluate the company
understanding of the
milestones achieved by market, competition, and helped them in
company
the company financial performance their pitching strategy
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14. Prospect Database building
Client To build contact database to help client run a campaign for their products and generate leads. This study
Need was done for Middle East based IT firm
Research Secondary research, company websites and internet searches to generate a list of C level contacts in pre-
Approach defined vertical. The list included information like Contact name, Designation, Phone no, Email and
business description
Identify companies in Search for relevant
pre-defined vertical Identify C level contacts information like email, Generated prospects
through secondary in the company phone no, company database list
research description
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15. US Retail Store – India Entry
Client • A US based consulting firm was helping its client in the apparel and home furnishings export business, to
Need build a new exclusive retail store presence in India
Research
Approach • Secondary research for market assessment, regulatory information, product analysis, competitive study
Strategic assessment to
Advisory support in Client got intelligent on
Data collection for gain picture of the
formulating strategy the overall industry and
the Development of opportunities and the
and developing the implications if enter
India strategy challenges in the
partnerships in India
market
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16. Mega Trends in Process Foods Market
Client • Study and identify the mega trends and sub trends of each mega trends in the processed food industry
Need that influence the markets across US
Research • Collected news items/ literature on food industry from associations and food consortiums
Approach • Used secondary sources to collect information for each trend on parameters like demographics,
consumption patterns, buying behavior, values, economy, lifestyle etc.
Interpretations of Mega
Identifying the food
Financial and strategic trends helped the client
Developed insights into attributes and the
analysis of each global to shape new services
future plans and trends trends that influence
competitor and one key and products according
in the market the consumption
regional player to the customer needs
spending
and requirements
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17. Evaluation of Potential Joint Venture Partners
Our client is a supplier of Greenhouses and associated garden products based out of Europe. It was considering a potential joint
Client
venture with a company involved in aluminium extrusion, fabrication, greenhouses manufacturing and other aluminum
Need applications
Our client wanted to source its raw materials from a low cost country like India. They wanted us to support them in understanding
Research
the overall Aluminium extrusion industry within India including various players that can be considered for a joint venture. In the
Approach second phase our client also wanted us to do supplier benchmarking and provide negotiation support to close the deal with
appropriate supplier
Helped our client
to zero down on
one vendor
In-depth analysis of the Player evaluation and short Supported our client during
aluminium extrusion industry listing based on nature of their initial conversations and
within India. Generated business, size of firm, product negotiations with the
comprehensive list of 82 players portfolio, export experience, prospective suppliers
quality standards, technology
19players were short listed
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18. Our Team – Relevant Profiles
Profile 1 Profile 2
Areas of Expertise Areas of Expertise
More than 8 years of experience in Marketing , Over 6 years of hands-on experience of consulting,
Quality & Process, Business Planning , Logistics business and market research projects like company &
and Supply Chain industry analysis, licensing, location analysis, investment
opportunity assessment, competitive intelligence, and
Education
vendor evaluation processes
MBA from Wigan and Leigh College UK, Six Sigma
Green Belt from Motorola University Industry focus: Pharma, Healthcare, Biotech,
Nutraceutical, Food, Education and Retail
Education
Pursuing M.S. in Management consulting, a collaborative
program run by CDC, India and BITS, Pilani and hold M.
Pharmacy from BITS, Pilani
Profile 3 Profile 4
Areas of Expertise Areas of Expertise
More than 6 years of experience in handling More than 5 years of experience in sales, marketing and
functional domains like Strategic Marketing, research across sectors including Retail, Financial services,
Sales, Research and Process Consulting across IT and research KPO’s
different verticals IT, Investment Advisory, KPO
Education
Education MBA from Amity Business school, certified financial advisor
MBA from Banasthali University, Rajasthan from AMFI(association of mutual funds in India) and
IRDA(insurance regulatory development association)
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19. 111E/9, Vasant Kunj
New Delhi-110070
T: 91 98109161390
E: aashita@connect2consult.com