1. Rishav Pal
Date of Birth: 23rd April 1979
GSM: +974-33493569
E-mail: rishavpal@hotmail.co.uk
WORK EXPERIENCE
CURRENT
Working with “Abdullah Abdulghani and Bros. Co. W.L.L.” in the After Sales Support as
Vehicle Warranty Administrator for Toyota-Lexus in Doha, Qatar.
Job Responsibility
To support warranty operations in order to ensure quality and consistency. Reduce and
control warranty costs and provide necessary data for calculating vehicle quality indicators.
KEY ACCOUNTABILITIES:
- Collect, assess and judge whether to authorize received vehicle warranty claims on daily
basis.
- Perform warranty audits at the work centres to ensure the quality of warranty operations.
- Monitor the recall & service campaign progress and completion in the market.
- Track and analyze warranty data on continuous basis in order to identify warranty operation
trends, problem areas and necessity for countermeasures.
- Support vehicle quality engineers in their activities by coordinating vehicle driving plans
and vehicle evaluation activities.
PREVIOUS EXPERIENCE
Worked with “Oman Trading Establishment (OTE Group) L.L.C. as Work Shop In-Charge
for its service centre in Sohar in the Sultanate of Oman.
Work Duration: 26th
May 2007 through 11th
May 2010.
KEY RESPONSIBILITIES:
In - Charge of Repair and Maintenance of Hyundai Commercial and Isuzu (all make) vehicles
reporting to the Service Station at Sohar. Also headed Service Operations of AC Delco Quick
Service Centre at Sohar.
2. General Responsibilities
1. Ensure responsibility for the daily servicing of all service vehicles and equipment
which involves checking, filling "topping up" and recording all consumed fluids.
2. Perform visual inspection of vehicles and to identify vehicle damage or
mechanical problems and report such issues.
3. Confer with customers about inspection results, recommend corrective
procedures and prepare work order for needed repairs.
4. Achieve excellence in service.
5. Keep fully abreast with company manuals, technical publications and bulletins.
6. Ensure that company policy directives pertaining to the QA system are adhered to.
7. Ensure confidentiality of product information and operate with the highest ethical
and moral standards at all times.
Additional Work Experiences
• Worked as Service Advisor in 'Prime Honda' a dealership of Honda Siel from 23rd
March,2006 through 20th
May, 2007.
• Worked as Service Advisor in ‘Competent Automobiles Co. Ltd.’ an
Exclusive Dealership of Maruti Suzuki from 23rd June, 2005 through 22nd
March, 2006.
• Also worked as Service Advisor in ‘Southend Honda’ an ‘Exclusive
Dealership’ of ‘Honda Siel’ from 26th December, 2003 through 22nd June,
2005 in similar profile.
RESPONSIBILITIES
Responsible for establishing rapport and trust with customers.
Document vehicle problems by listening to customers, describe them and by asking
probing questions.
Road-test customer vehicles to confirm problems and, after service, to ensure that
repairs have been completed.
3. Maintain extensive contact with customers, telephone to provide estimates on service
and repairs before jobs are begun, explain the appointment/scheduling system to
customers, and establish with customers the method of payment for repairs (cash,
warranty, etc.).
Constantly communicate with Technicians to obtain information on needed vehicle
repairs.
Offer additional maintenance and repair services to customers when appropriate.
Academia
Examination Institute Year
B.E. Mechanical Vidya Vardhaka College 2003
Of Engineering
Higher Secondary Marimallappa Junior College 1998
(P.U.C. Karnataka)
A.I.S.S.E. J.S.S. Public School 1996
(C.B.S.E.)
Trainings Undergone
• Underwent training at OTE Group's In-house training facilities about product
familiarization.
• Underwent training at Honda Siel Cars India Ltd., Greater Noida, on Service,
Maintenance, Diagnostics and Troubleshooting of Honda Vehicles.
• Underwent ‘Basic & Advance Training’ conducted by Maruti Udyog.
General Informations:
• Languages known - English, Hindi & Arabic.
• Current Remuneration - QR. 4000/- p.m.
