Living Labs Added Value: from Outputs to Outcomes

1. Living Labs, Smart Cities and
Future Internet: the Way Forward
Living Labs Added Value:
from Outputs to Outcomes
Living Labs,
Jesse Marsh
Smart Cities, and
Future Internet:
Atelier Studio Associato
the Way Forward
jesse@atelier.it
Parallel session
Living Labs Added Value: from Outputs to Outcomes Mechelen, May 23°, 2012
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2. Definitions
Outputs Results Outcomes
Living Labs,
Smart Cities, and
Future Internet:
the Way Forward
Parallel session
Living Labs Added Value: from Outputs to Outcomes Mechelen, May 23°, 2012
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3. Definitions
OUTPUTS RESULTS OUTCOMES
things direct impacts purpose
Products Performance Relevance
Services Efficiency Effectiveness
... ... ...
Living Labs,
Smart Cities, and
Future Internet:
the Way Forward
Parallel session
Living Labs Added Value: from Outputs to Outcomes Mechelen, May 23°, 2012
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4. Approaches
• Innovation
TECHNICAL SOCIAL
Living Labs,
Smart Cities, and
Future Internet:
the Way Forward
Parallel session
Living Labs Added Value: from Outputs to Outcomes Mechelen, May 23°, 2012
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5. Approaches
• Innovation
TECHNICAL SOCIAL
• Living Labs
PRODUCT COMMUNITY
Living Labs,
Smart Cities, and
Future Internet:
the Way Forward
Parallel session
Living Labs Added Value: from Outputs to Outcomes Mechelen, May 23°, 2012
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6. Approaches
• Innovation
TECHNICAL SOCIAL
• Living Labs
PRODUCT COMMUNITY
• Smart Cities
INFRASTRUCTURES NEIGHBOURHOODS
Living Labs,
Smart Cities, and
Future Internet:
the Way Forward
Parallel session
Living Labs Added Value: from Outputs to Outcomes Mechelen, May 23°, 2012
6

7. Approaches
• Innovation
TECHNICAL SOCIAL
• Living Labs
PRODUCT COMMUNITY
• Smart Cities
INFRASTRUCTURES NEIGHBOURHOODS
• Future Internet
Living Labs, NETWORK SOCIETAL
Smart Cities, and SERVICES STRUCTURES
Future Internet:
the Way Forward
Parallel session
Living Labs Added Value: from Outputs to Outcomes Mechelen, May 23°, 2012
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8. PPPP Stakeholders
Public
Private
People
Living Labs,
Smart Cities, and
Future Internet:
the Way Forward
Parallel session
Living Labs Added Value: from Outputs to Outcomes Mechelen, May 23°, 2012
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9. Stakeholder values
Values
Stakeholder
Public Development, progress,
prosperity, equity
Private Innovation, profit, growth,
employment
People Participation, engagement,
satisfaction, behavioural change
Living Labs,
Smart Cities, and
Future Internet:
the Way Forward
Parallel session
Living Labs Added Value: from Outputs to Outcomes Mechelen, May 23°, 2012
9

10. Stakeholder goals
Technical Social
innovation innovation
Stakeholder
Public Cost-effective Stewardship
service of the public
delivery interest
Private Market and Strategic
business positioning for
opportunities shared value
People Fulfillment of Aspirations of
livelihood and community
Living Labs, lifestyle needs belonging
Smart Cities, and
Future Internet:
the Way Forward
Parallel session
Living Labs Added Value: from Outputs to Outcomes Mechelen, May 23°, 2012
10

11. Criteria of success
Technical Social
innovation innovation
Stakeholder
Public Value for Political
money consensus
Private Profitability, Long-term
Market Share, survival,
ROI Brand loyalty
People Satisfaction of Outlook
perceived towards the
Living Labs, needs future
Smart Cities, and
Future Internet:
the Way Forward
Parallel session
Living Labs Added Value: from Outputs to Outcomes Mechelen, May 23°, 2012
11

12. Assessment indicators
• Competitive benchmarking
Standard indicators with absolute targets
Allows to measure outputs as progress towards
policy goals
Inhibits transfer of best practice by penalising
specificities
• Comparative benchmarking
Locally defined indicators with delta targets
Promotes reciprocal learning by valorising
differences
Living Labs,
Smart Cities, and Provides qualitative input to outcome-based policy
Future Internet:
the Way Forward goals
Parallel session
Living Labs Added Value: from Outputs to Outcomes Mechelen, May 23°, 2012
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13. KPIs
Competitive Collaborative
Smart City scoreboard scoreboard
dimensions examples examples
Smart Productivity Graduates
economy emigrating
Smart Level of Litter on streets
people qualification
Smart Pollution Forest fires
environment
Smart Participation in Corruption
governance decision-making
Smart Sustainable Time to get to
Living Labs, mobility transport systems work
Smart Cities, and
Future Internet: Smart Individual safety People using public
the Way Forward
living parks
Parallel session
Living Labs Added Value: from Outputs to Outcomes Mechelen, May 23°, 2012
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14. Reciprocal Learning
Ethical Operational
dimension dimension
Conditions
Constants Goals Actors
(required for Long-term Balance of
dialogue)
vision for commitments
sustainability
Variables Setting Means
(determinants Culture, Infrastructure,
for adaptation)
norms, funding, etc.
Living Labs, geography...
Smart Cities, and
Future Internet:
the Way Forward
Parallel session
Living Labs Added Value: from Outputs to Outcomes Mechelen, May 23°, 2012
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15. Best practice examples
• Suuntaamo / New Factory
Esa Ala-Uotila
• Espaitec Living Lab
Juan A. Bertolin
• Gaia, Bird LL
Jokin Garatea
• Lutako - JAMK
Juha Ruuska
Living Labs,
• Joanne Dobson, Chair
Smart Cities, and
Future Internet:
the Way Forward
Coventry Living Lab
Parallel session
Living Labs Added Value: from Outputs to Outcomes Mechelen, May 23°, 2012
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