The document discusses various aspects of listening in interpersonal communication. It defines listening as a psychological process that involves receiving, attending to, constructing meaning from, and responding to spoken messages. In contrast, hearing is defined as the physiological process of sound waves stimulating the ear. The document also highlights the importance of listening, noting that people recall only 20% of what they hear long-term. Additionally, it describes different styles of listening like participatory, empathic, non-judgmental, and active listening and provides techniques for effective listening such as paraphrasing, expressing understanding, asking questions, and maintaining eye contact.