1. Building the Pyramid of Organizational
Excellence for the 21st Century
Created, Developed and Presented
by
Murad Salman Mirza
Senior Vice President
(Client Advocacy & Organizational Effectiveness)
APAC & EMEA Regions

2. Table of Contents
• Objective
• Introduction
• The Organic Side
• The Inorganic Side
• Key Elements of the Organic Side
• Key Elements of the Inorganic Side
• Pyramid of Organizational Excellence for the 21st Century
• An overview of the Pyramid of Organizational Excellence for the
21st Century
• Conclusion

3. Objective
• This presentation illustrates a path to achieving organizational
excellence in the 21st century through the systematic
integration of the Organic and Inorganic sides within a
corporate entity

4. Introduction
• Organizations are a complex mix of various interactive
elements that are both organic and inorganic in nature. Most
leaders struggle to find an optimum balance between the two
key facets due to the inevitable presence of various
controllable/uncontrollable factors and are generally resigned
to leaning more towards one than the other as they try to
stamp their influence and build an enduring legacy within the
organizations. Consequently, achieving excellence in today’s
hypercompetitive world has become a daunting task that has
consistently sullied pristine reputations and shortened
promising careers. Therefore, new approaches are needed to
overcome the challenges of the 21st century and the following
presentation provides a thought provoking perspective in the
respective context…

5. The Organic Side
• This refers to the collection of significant elements that infuse
a vibrant spirit within an organization. It is how an
organization assumes humanistic characteristics and becomes
an embodiment of a soulful presence. Such aspects include:
 Ingrained core values
 Effervescent organizational culture
 Rousing vision and mission
 Propensity for introspection and change
 Discernible embrace of diversity and inclusion practices
 Unfettered dispensation of Organizational Justice*
 Competent, motivated & engaged workforce
 Unflinching dedication to Triple Bottom Line (TBL)**
*http://en.wikipedia.org/wiki/Organizational_justice
**http://en.wikipedia.org/wiki/Triple_bottom_line

6. The Inorganic Side
• This refers to the collection of significant elements that
reinforce the foundations of various functions within an
organization. It is how an organization operates in a
regimented manner. Such aspects include:
 Robust management systems
 Streamlined business processes
 Rationalized procedures and policies
 Optimized technological interventions
 Responsiveness to competitive pressures
 Proliferation of organizational discipline
 Knowledge accumulation & preservation

7. The Inorganic Side The Organic Side
TalentSystems Technology ValuesEnvironment
Organizational
Discipline
Organizational
Efficiency
Organizational
Cognizance
Organizational
Competence
Organizational
Culture
Pyramid of Organizational Excellence for
the 21st Century
Organizational
Knowledge
Organizational
Sensitivity
Organizational
Experience
Organizational
Behavior
Organizational
Agility
Organizational
Preparedness
Organizational
Focus
Organizational
Competitiveness
Organizational
Alignment
Organizational
Excellence

8. An overview of the Pyramid of Organizational
Excellence for the 21st Century (Cont…)
• The foundations of the pyramid are defined by five pillars, i.e.:
 Systems
Focused on seamless integration of strategy & business processes
 Technology
Focused on efficient running of operations
 Environment
Focused on risk management of internal & external influences on
strategy, business processes & operations
 Talent
Focused on key areas pertaining to talent management
 Values
Focused on inculcating a cohesive culture

9. • The five pillars give significant rise to the following:
 Systems – Organizational Discipline
 Technology – Organization Efficiency
 Environment – Organizational Cognizance
 Talent – Organizational Competence
 Values – Organizational Culture
• Consequently, the following key synergies take place:
 Organizational Discipline and Organizational Efficiency pool together
to provide a boost to Organizational Knowledge
 Organizational Efficiency and Organizational Cognizance pool together
to provide a boost to Organizational Sensitivity
 Organizational Cognizance and Organizational Competence pool
together to provide a boost to Organizational Experience
 Organizational Competence and Organizational Culture pool together
to provide a boost to Organizational Behavior
An overview of the Pyramid of Organizational
Excellence for the 21st Century (Cont…)

10. • Subsequently, the following key synergies take place:
 Organizational Knowledge and Organizational Sensitivity pool together
to provide a boost to Organizational Agility
 Organizational Sensitivity and Organizational Experience pool together
to provide a boost to Organizational Preparedness
 Organizational Experience and Organizational Behavior pool together
to provide a boost to Organizational Focus
• As a result, the following key synergies take place:
 Organizational Agility and Organizational Preparedness pool together
to provide a boost to Organizational Competitiveness
 Organizational Preparedness and Organizational Focus pool together
to provide a boost to Organizational Alignment
• Ultimately, Organizational Competitiveness and Organizational
Alignment pool together to achieve Organizational Excellence
An overview of the Pyramid of Organizational
Excellence for the 21st Century (Cont…)

11. Conclusion
• This presentation is primarily a thought provoking endeavor
that can be used as the basis of an actionable guide for
realizing organizational excellence in the 21st century. It
appreciates the fact that there are no clear boundaries
between the Organic and Inorganic sides of an organization.
It also discounts the interactions that occur between various
elements of the pyramid, apart from the five pillars, that are
not shown juxtaposed to each other. The academicians and
fellow practitioners are invited to take the baton and move it
further…