Microsoft cloud services mean freedom for businesses. The freedom to access the technology you want, where and when you want it. The freedom to take advantage of the latest technology as a capital expense, or anoperational one. The freedom to focus on running your business—not running IT systems. Microsoft cloud services are Microsoft by extension: Giving you the ability to make full use of the same Microsoft technologies you already know and trust, on a subscription model. For a single department or an entire global organization. On-premises, off premises,or a combination of both, depending on your business needs. Microsoft cloud services are Microsoft as a utility, but itis more than plugging into a utility. It’s the applications you know, the platforms you know, and a data center infrastructure—all working together in a cohesive whole. It’s Microsoft when you need it. Microsoft on your terms._________________________________________________Freedom - The freedom to access the technology you want, where and when you want it. The freedom to take advantage of the latest technology—either as a capital expense, or an operational one. The freedom to focus on running your business—not running IT systems. Microsoft by extension - giving you the ability to make full use of the same Microsoft technologies you already know and trust, on a pay-as-you-go model. For a single department or an entire global organization. As a hybrid: a component part of your existing IT infrastructure or as a replacement. Utility - It’s the applications you know, the platforms you know, and a data center infrastructure—all integrated into a cohesive whole. It’s Microsoft when you need it. Microsoft on your terms.
Technical innovationLong established in the cloud, Microsoft continues to invest heavily in innovations to help drive the technology further.With continual updates to the technology, the estimated investment in the cloud space has been billions of dollars,with more to come. It is involvement on a massive scalePower of choiceMicrosoft’s cloud services is about the power of choice—a hybrid model of on-premises and off-premises resourcesthat enable you to move what you want to the cloud—asmuch or as little as you want.It’s not an ‘all or nothing’ approach; instead, it enables youto flow workloads into your own infrastructure, as well asoutside sets of infrastructure.So, you can complement your existing IT assets with Webbasedservices. And by having applications available acrossthe Internet, you can help ensure the experience is consistentacross all devices.Enterprise class services:Microsoft cloud services offers you the resources needed for a robust cloud computing infrastructure. With a global reach, a commitment to security, and a 99.9% uptime service level agreement with 24/7 service and support every day of the year, you have a truly enterprise-ready infrastructure at your disposal. Recognizing that information is one of an organization’s most prized and protected assets, Microsoft has invested more than U.S. $2 billion in its data centers, with a holistic view and critical eye on security and privacy standards. Microsoft data centers are compliant with the Health Insurance Portability and Accountability Act of 1996, the Sarbanes-Oxley Act of 2002, and the Federal Information Security Our developer and partner ecosystemThousands of companies around the world provide software, services, and support that can help make your investmentin Microsoft products more valuable. Millions of developers worldwide are writing to Microsoft platforms—and manymore are coming to Microsoft cloud computing through our interoperability support of third-party solutions. That’s whyno other cloud vendor can support developers and their applications like Microsoft can.ISVsOver 45,000 ISV PartnersMicrosoft ISVs are the most profitable in the industryHosters9,000 hosting partnersOver 40% of all hosters worldwide are hosting with the Microsoft Platform SIs and VARsOver 250,000 SIs and VARsOver 8,000 BPOS partners in 19 Countries
Presenter ScriptSpecifically, I want to look at making that choice for business productivity workloads. So let’s now drill down on “Online” services. Online services is a set of enterprise class software delivered as subscription services hosted by Microsoft and sold through partners. Our goal is to create a service option for every one of our business software products. The initial set of services we are offering focus on the business productivity capabilities that includes Exchange Online, Office SharePoint Online, Office Live Meeting, Office Communications Online, Exchange Hosted Services and Microsoft Dynamics CRM Online. Exchange Hosted Services are attached services that include filtering, archiving, encryption and continuity. We plan to add many more Online services to this portfolio in the coming months.The Business Productivity Online Suite, shown here, includes Exchange Online, Office SharePoint Online, Office Communications Online, and Office Live Meeting. Office Communications Online is currently available as part of the dedicated offering and a multi-tenant offering of the service plan to be added in early 2009.
Slide objective[This is an optional slide – use it if you need to clear up any confusion about which offering is being discussed.]Talking pointsBPOS is offered in two options, Standard and Dedicated. Both are hosted in Microsoft datacenters.The Standard offering provides the core capabilities of Exchange in a multi-tenant, hosted environment. Becauseof the standardized nature of this service, customers of all sizes can onboard to the service quickly, using a set of migration tools that we provide for free. This service was launched in Nov 2008.The Dedicated offering provides each customer withdedicated hardware located in a Microsoft datacenter. Dedicated is similar to an on-premises Exchange deployment in terms of its capabilities, and is especially appropriate for customers who have 20,000 seats or more. The Dedicated offering is the focus of this presentation.
Presenter ScriptThere are more than 500,000 seats under management by Microsoft Online today. Customers subscribing to the Business Productivity Online Suite include:Ingersoll-RandDoosanAvivaBlockbusterTycoEddie BauerXL CapitalEnergizerCoca-Cola EnterprisesAutodeskCeridianPitney Bowes
Presenter ScriptSo as you can see from the sample cost comparison, going online helps you reduce your capital and operational expenditures. You don’t have to plan a separate build-out of hardware and datacenters. You don’t have to bring in the consultants every few years to spin up another upgrade project for you. And the software is offered as a pure subscription – no additional “upgrade rights” to purchase. And those reduced costs are more even and predictable. You pay a flat per-user, per-month fee – so you always know what your next bill is going to look like. You don’t have to try to plan for big upgrade costs every few years – where you buy new hardware, and maybe re-purchase your software license. And you lock in a price for the duration of your contract – no need to plan for fluctuations in the cost of datacenter power and cooling, or software license price changes.Lastly, you know you can right-size the solution for your needs today without paying a penalty down the road when your business grows. You can outfit your deskless workers with limited licenses that reflect their real usage needs, rather than buying full licenses for them. ReferencesTop quote comes from Staser Consulting Group (“…control capital costs and my operating budget…”): http://www.microsoft.com/casestudies/casestudy.aspx?casestudyid=4000002894Middle quote comes from Procore, case study in development and soon to be published at http://www.microsoft.com/casestudiesBottom quote (150 people) comes from Staser Consulting Group: http://www.microsoft.com/casestudies/casestudy.aspx?casestudyid=4000002894
Our licensing model is designed to simplify the choice between on-premises and online. Our service is licensed on a per user basis. Customers who currently have purchased the Client Access License (CAL) with Software Assurance will only have to pay “Step-Up” fee as opposed to the users that doesn’t have the license having to pay the full fee. In addition, customer who purchased the service license called “User Subscription License (USL)” will also have license rights to access applications deployed on premises. For example, if SharePoint Online users will also have the CAL rights to access site hosted in a on-premises SharePoint server.
Presenter ScriptConsider what it costs to implement the right IT processes around your infrastructure, from initial roll-out of the software to the ongoing maintenance and high availability. - SecurityPurchasing and operating all the physical and logical security measures that are an integral part of any software deployment can be complex, consume a great deal of IT people resources, be costly. Often those complexities rise as you consider making collaboration servers externally available. With online services, you have less need for security countermeasures – both software and physical. And you may be able to reduce the need for VPN software for external access to your communication and collaboration applications. - AvailabilityMicrosoft offers financially backed service level agreements for its services – a commitment to 99.9% uptime that we’re able to make because we have geo-redundant datacenters (so your data is always backed up to another datacenter in a different physical location), and an N+1 architecture that ensures redundancy of every component from disk drives to network connections to power sources. Our operational standards are also foundational to our ability to offer this financial commitment.- Operational standardsOur operations are guided by ITIL/Microsoft Operations Framework (MOF) standards. We are CyberTrust certified and pursuing SAS-70 certification as well. Consider what it would cost to implement this level of security, availability, and operational excellence in an on-premises deployment of communication and collaboration capabilities. Not only that, consider what it would cost you to NOT do so: can your business tolerate an e-mail outage? It’s not just the downtime – both for IT and for the end user – when an outage occurs, but also the impact to your business’ reputation when those outages are seen externally. If you can’t send or receive e-mail to and from your business partners or customers, what will that do to their confidence in you? ReferencesTop two quotes from case studies in development, soon to be published on: https://www.microsoft.com/casestudies Bottom quote from Datatune: http://www.microsoft.com/casestudies/casestudy.aspx?casestudyid=4000002896
The Security Program takes a risk-based, multi-dimensional approach to putting in place the necessary & adequate safeguards across all aspects of a service. The Program aims to define security requirements applicable to people, processes and technology, and implement corresponding controls & capabilities across the services themselves, the supporting platform and infrastructure components, as well as the hosting facilities and the hardware residing within them. Role & Responsibility of the Security Program: Help ensure services are developed in a secure manner. Microsoft’s Secure Development Lifecycle plays a critical role here. Help ensure the services are operated in a secure environment. Security controls exist across and within all layers of a given service, which supports the principle of defense-in-depth.Help ensure that services and infrastructure are monitored for configuration errors, vulnerabilities, security events and anomalous behavior.Help ensure incidents are promptly detected and a mature incident management process not only addresses the immediate issue, but identifies and corrects the cause.Help ensure personnel are adequately prepared and trained to identify security issues and provide notification through the appropriate procedure.
SituationCompanies would like to deploy geo-redundant datacenters to get the highest levels of protection for their data, but this is often cost-prohibitive.Slide objectiveShow that Exchange Online provides datacenter redundancy, to give subscribers peace of mind that their data is protected against calamities large enough to disrupt an entire datacenters. Talking pointsData center location is selected at the time you provision, so you know where your data is.Data are replicated to a second, geographically separate datacenter.Currently, there are three primary datacenters worldwide, each paired with a backup datacenter: Virginia, with a backup datacenter in WashingtonDublin, with a backup datacenter in AmsterdamSingapore, with a backup datacenter in Hong KongOther datacenters are being added as our service expandsSite-level failover is tested regularly to verify that we can perform fast switchover.
Presenter ScriptOne of key value of Business Productivity Online Suite is how it benefit your employeesEnd User FamiliarityWith BPOS, your end users can continue to benefit from the same rich Office experience. Integrated CommunicationIn addition, they will get the full and latest experience by getting the latest up to date software working seamlessly with each other. End user can easily transition from an email conversation to a IM conversation to a broader conferencing/collaboration session. Right Offer for the Right AudienceOne of the key advantage of Online is customer can leverage the economy of scale of a service provider. One of our offering called Deskless Worker (more in the next slide) is a reduced feature/reduced cost offer targeting at end users that do not have electronic collaboration capabilities today.
With Microsoft Online, we have put together a suite of always up to date business productivity capabilities. This will help many of our customers that have not been able to take full advantage of our software’s integrated capabilities because of the various versions of the applications they run on premises. With Microsoft Online, we are giving end users the ability to have a wide range of methods to communicate and collaborate. Users can start from any forms of communication and switch to another. For example, an user can switch from email exchange to instant messaging and then move to a web conference or start with instant messaging and then move to email or conferencing. They will access to emails, contacts, documents whether they are online or offline such as using our Sharepoint synchronizing feature with Outlook or connect via a wide array of active sync mobile devices or through web portals.
Another important offering we are making available starting on 4/10 is deskless worker. The deskless worker is designed to be a low cost offering to users that do not have electronic messaging and collaboration capabilities today. Although the features are reduced, our key design principle is to ensure the deskless worker SKU are just as reliable and secured as the full feature version. The Deskless Worker SKU is available for both the BPOS standard and BPOS dedicated versions.
For reasons such as data compliance, customization requirements, flexibility, etc., customer may want to deploy a hybrid approach between online and on-premise. Another key value we provide is the flexibility to choose your deployment model between on-premises and online by geography, workload or roles. In this example, the customer decides to deploy Exchange Server in their own datacenter for users in their headquarter and have their branch office users subscribe to Exchange Online. To enable a seamless experience such as a single address book, we provide a tool to synchronize entries in your on-premises directory with our Online directory. With this tool, any changes you make on your directory are synchronize with our directory such as changing adding or deleting a user, change user attributes, etc. For SharePoint, in this example, customer can choose to deploy a set of site collections on their on-premise SharePoint deployment and another set of site collections is deployed on SharePoint Online. In this case, no matter where the users are at, they can access to sites from both site collections.
Presenter ScriptFaster deploymentSome customers take up to seven weeks to provision a SharePoint site. With Microsoft Online Services, that process can take less than seven minutes.Some things to think about:- How long would it take you to get a server in here...make sure it meets your approved vendor list, get the memory and provision the disk space off your SAN?- How long does it take to spin up an OS and harden it?- How long does it take to install MOSS and update and harden it?If you could reduce it to a matter of minutes, wouldn’t that be significant savings?Anywhere accessHow much more can your users get done if they have access to e-mail, collaboration, IM, and web conferencing from any Internet connection? No VPN required, just connect and collaborate. And with the full mobile integration offered by Business Productivity Online Suite, they can get the same great experience they would with on-premises Exchange and SharePoint deployments. Simplified managementThe simple, single online console of Microsoft Business Productivity Online Suite offers both ease of use and a lower bar for training. It requires less expertise and has a more friendly learning curve. ReferencesTop: from case study on Peaks, currently in developmentMiddle: from case study on Procore, currently in developmentBottom: from case study on Wortell, currently in developmentAll soon to be published at http://www.microsoft.com/casestudies
With our services, customers don’t have to spend time or effort in deployment and start to be productive quickly. Customers don’t have to worry about updates and upgrades. Our services help transform IT from being a cost center into a strategic asset.
Presenter ScriptNow that you have a better picture of the potential benefits of “going online,” let’s look at why you would choose to go with Microsoft rather than another online service. We believe it comes down to three main points:Richest SoftwareWith the Business Productivity Online Suite, your users still get the full functionality of the Office applications they are accustomed to. They get the great rich-client experience of Outlook and Word and PowerPoint, with the server integration you’ve come to expect – SharePoint libraries synchronized with Outlook, full-fidelity document editing clients launched from within SharePoint sites, and so on. And you get the rich functionality of SharePoint – including portal, content management, and collaboration capabilities. You can drive down cost by enabling web conferencing instead of traveling to meetings. And the integration across services – between Exchange Online and Office Communications Online, Office Communications Online and SharePoint Online, enables unique communication and collaboration capabilities.Choice & FlexibilityMicrosoft’s software-plus-services approach is unique in the industry. We recognize the power of flexibility – it enables you to determine the best fit for your business, and match the solution to your requirements, whether they are simple or complex. We’ve designed from the ground up for co-existence, so you can decide to take just some of your users “to the cloud” and still maintain communication and collaboration capability with the on-premises deployments of Exchange and SharePoint. As your business grows and changes, as your priorities shift and the external realities change, you may decide to revisit your decision – maybe it makes sense to move a different division to an online deployment, or gradually increase the number of users you deploy online. These shifts are easy to deal with under the software-plus-services model. And of course, you get to choose your client: web or desktop? Enterprise CapabilitiesMicrosoft is not new to business software, nor to online services. We’ve built the Microsoft Online Services on proven infrastructure, using the valuable lessons we’ve learned in operating our own website, Hotmail, LiveMeeting and Exchange Hosted Services for many years. We combine that knowledge with our background in understanding the needs of enterprise customers to create services that meet the special needs of business customers. For example, we know that enterprise customers require enterprise-class dedicated support. 24x7. And we integrate those services with your existing on-premises infrastructure, like Active Directory – rather than asking you to create parallel directories in the cloud or duplicate processes you already have mastered on-premises.
If you would like to learn more about Microsoft’s online services, you can find datasheets, service descriptions, and FAQs at www.microsoft.com/online.If you like what you see, and you’re ready to give it a try, go to https://mocp.microsoftonline.com. It takes just a few minutes to get up and running with a 20-user trial of the Business Productivity Online Suite.