This document encompasses the list of solutions, services and products, along with their features and benefits.

1. INTRODUCTION
BroadGate Solutions LLC is a fast growing IT and telecom solutions provider, which helps
companies achieve their strategic goals and improve operational excellence.
We combine the best in technology, engineering and domain expertise to help our clients
address a diverse range of business challenges. Deep inside, we believe that technology is not
just an important enabler but also a fundamental differentiator for companies to succeed in
today’s intensely competitive environment.
At BroadGate, our core capabilities are organized into two verticals: Telecom and Enterprise.
We leverage the significant depth and breadth of our competencies in these areas to develop
highly customized, reliable and scalable technology solutions with a central focus on adding
tangible value.
Leading clients across industries have repeatedly trusted BroadGate to implement critical, next-
generation solutions including emergency management systems, unified messaging platforms,
customized IVR-based business solutions, auto dialers, content management systems, text-to-
speech applications and various other cutting-edge mobility solutions.
Driven by a collaborative approach, BroadGate develops highly customized solutions that play
on the strengths of our clients. We focus on making sure our applications integrate well with
existing IT systems to bring new and transformative capabilities for them. From a technology
standpoint, our solutions are built on advanced technologies to offer best-in-class user
experience and security.
BroadGate believes in being on the side of clients and objectively advising them on the best
approach and technologies that will helps them achieve their business imperatives. Our unique
and comprehensive project management framework allows us to execute our ideas to
perfection. We practice uncompromising ethical standards and professionalism in serving our
clients.

2. IVR Comprehensive Interactive Voice Response System
Accomplishments
• Complaint Handling System
for L&T to automatically record
complaints
• System to handle medical
representative communications
across locations forZydus
Pharmaceuticals
• Deliver learning programs over
telephone for people without
access to personal computers
and Internet
• Emergency Messaging System
for themanufacturing facilities of
Tata Steel, Reliance Refinery and
Baba Atomic Research Center
Overview
Add new capabilities with IVR-based solutions that integrate with other enterprise
applications
IVR systems are a staple of all enterprise telephony and contact center applications.
These systems havecome a long way from offering simple call routing and information
announcement functionality to providing advanced workflow and business process
automation features. By integrating IVR systems with other enterprise applications,
companies can significantly extend thecapabilities of their existing IT portfolio.
BroadGate has strong expertise in building powerful business process solutions using IVR
technology. These solutions are highly scalable, efficient and cost-effective in addition
offering 100 percent mobility by integrating with mobile apps.

3. CCS Contact Center Solution
Features
• Multiple campaign-level call
queuing with queue
messaging features like
expected wait time and queue
number announcements
• Enables contact centers to
effectively administer quality
monitoring by evaluating
agent performance
• Supports TDM, CTI and
database integration for
improved workflow capability
• Facilitates server and client
level administration for
enterprise level usability
• Continuous, real-time call
recording to meet the
requirements of diverse
organizations
• Web and stand-alone reports
for administrators and agents
to support business and
agent evaluation
• Role-based access control
for granting unique user level
privileges
• Powerful agent training,
monitoring and supervising
tool
• Enables optimum utilization
ofworkforce to reduce costs
Overview
Make every customer interaction a winning onewith BroadGate CCS
Almost all customer-focused companies these days run a call center to stay connected
to their customers. When the customer calls the company with a concern or when the
company calls him to promote a better product or service, you need a unified platform
that keeps theconversation going.
Contact Center Solution (CCS) is a complete contact handling solution that enables both
in-bound and out-bound operations. A standards-based solution, CCSdelivers wide-
ranging capabilities including Automatic Caller Distribution (ACD), IVR assistance, call
queuing, intelligent screen pop-up, automatic dialing, voice logging, live monitoring,
quality monitoring, MIS reporting and other features that can be customized.
CCSis a highly customizable, standards-based solution that combines IVR and ACD
capabilities to cater to a variety of process driven call center applications including
customer support, telemarketing and sales, collections, technical support, marketing
research and helpdesk.
Companies across verticals including financial services, utilities, healthcare, consumer
products and IT can benefit from the powerful capabilities of BroadGate CCS. With
advanced ACDcapabilities based on factors like policy-based call routing, agent idle time,
campaign level call queuing and supervised call transfer, CCSis theperfect choice for
companies looking for an efficient contact center solution.

4. VMS Voice Mail System
Key Features
• Compatible with all types of
Electronic Private Automatic
Branch Exchanges (EPABX)
• Customizable to work with
multiple PBXs
• Uninterrupted call handling
assistance for multiple internal
and external calls
• Supports all types of fixed
and non-fixed telephone lines
• Allows playing specific voice
messages on holidays and
outside of working
Overview
Stay connected to all your stakeholders by answering and acknowledging their calls in a
professional and technically advanced way
Enterprises of today are expected to be responsive in their communication with all
stakeholders. Thetelephony infrastructure of companies goes a long way in improving the
quality of a company’s interactions with customers.
Customers expect their calls to be answered always and, in theevent that they cannot be,
they want their calls to be acknowledged professionally. With Voice Mail System (VMS),
companies can now be assured of an intelligent extension to an auto attendant. VMS
works as an extensive answering machine for companies looking for continuous and
sophisticated call assistance.
After theauto attendant guides thecaller to an extension, if the recipient is busy or
unavailable, thecall is routed back to an IVRS, which requests theuser to record his voice
message before terminating thecall. In addition to this, VMS offers a feature-rich platform
that supports fax, e-mail and mobile integration in a way that simplifies organizational
communication.
Process Flow

5. EMS Emergency Management System
Key Features
• The salient feature ofEMS is
its built-in flexibility that
enables it to follow diverse
approaches to address
emergencies. The solution
can handle an emergency as
an independent system or
work with other pre-installed
monitoring or alarm systems.
• Delivering Flexibility and Ease
of Use
• Cross Media Messaging
• Improve target audience
relations
• Improved inter-organizational
communication
• On-going up-to-date
bulletins
• SMS Integration
• Email Integration
Benefits
• Free up valuable human
resources
• Save on administration and
database integration
• Limit liability
• Instant reports
• Access control
• Industrial strength and
reliability
• Industrial grade
Introduction
Disasters exact a huge cost both human and financial. Many well-known companies have
run into the ground because of not being able to prevent or handle disasters properly. In
consequence, customers and other stakeholders pay close attention to thesafety record
of companies today.
BroadGate’s Emergency Management System (EMS) helps companies prevent the erosion
of hard-earned value by efficiently handling a wide range of natural or man-made
disasters. By working with thestrategic organizational (Information Security) Management
(can beadded) processes, EMS protects thecritical assets of a company from hazards and
ensures continued availability during their planned lifetime.
An industrial-grade solution, EMS is designed to be flexible and adapts to the various
emergencies that can occur. Theintegrated emergency response system ensures fast
contact between emergency response personnel, public relations and safety teams, and
identified contact groups.
Designed on open industry standards, EMS works with a comprehensive range of devices
and communication technologies. With intelligent software for various platforms, it can be
easily integrated into most of your safety and communication technologies. Thesolution is
also designed to be rapidly scalable based on thechanging requirements of companies.
EMS is built with change in mind. With a flexible architecture, thesolution that is capable
of adopting new technologies as they become available. When you implement EMS, you
invest in the safety of your workplace and core assets – for today and a long way into the
future.
Technical Flow Diagram for SIP based system

6. CHSComplaint Handling System
Key Features
• Interactive Voice Response
(IVR) enabled
• Centralized interface for
recording, managing and
resolving complaints
• Support for handling complex
complaint management
procedures
• Enables corrective and
preventive action and
escalates complaints to
departments and concerned
individuals
• Role-based access control for
granting unique user-level
privileges
• Call reports based on a
several attributes including
departments, complaint date,
time and status
Benefits
• End-to-end solution to
efficiently manage and
address customer complaints
• Intuitive and easy-to-
use interface to manage
complaint handling process
• Improves investigation and
decision-making capabilities
• Enables the identification of
recurring complaints so that
companies can do root-cause
analysis and take corrective
action
Introduction
A comprehensive solution to help you manage and address complaints for increased
customer loyalty
A complaint is a concern, but with Complaint Handling System (CHS), resolving it isn’t.
Addressing and resolving customer concerns in a speedy and effective manner is
necessary to ensure long-term customer satisfaction. With CHS, you now havea powerful
tool in your arsenal to address customer complaints in a timely and streamlined fashion.
CHSprovides a centralized platform to record, track and resolve customer complaints
received from either a mobile or a land phone. Offering rich case management
functionality, CHSallows you to manage the caseand track its history through its entire
lifecycle. Complaints can be routed to qualified coordinators who can assign them to
theright people based on their type and priority. Complaints can even be routed for
investigation to top management and department heads for corrective action.
Featuring consumer-grade usability, Complaint Handling System is as easy to useas it is
powerful. It is ideal for companies that intend to address customer complaints in a way
that enhances customer delight.

7. MAD Mobile Application Development
Technical Skills
• Solutions with cross-platform
support
• Customized and intuitive user
interface
• Ready to integrate solutions
• Capable of leveraging
business rules from POS
systems
• Do not require a separate
database
Benefits
• Add new revenue streams
and improve profitability
• Enable employees to work on
the move
• Improved resource utilization
• Improved productivity or sales
per employee and reduced
check-out time with mobile
POS apps
Introduction
Add new revenue streams and improve profitability with our intuitive and powerful
mobility solutions
In a truly connected workplace, people take their work with them wherever they go.
Companies are increasingly leveraging the advances in mobile Internet to help their
employees work on themove and across devices.
Companies, however, cannot think of mobility solutions as just “mobile counterparts” to
their already existing IT systems. Implemented correctly, mobility solutions can add new
revenue streams and radically improve profitability. Themanagement consultancy, AT
Kearney, predicted that mobile payments could total a whopping $13 trillion by 2017. A
recent study by the Brookings Institution estimated that mobility solutions could save $197
billion just in thehealthcare sector.
It is also important to understand that what works for an IT system may not necessarily
work for a mobile app. Themind-boggling variety of mobile devices with different form
factors and underlying technology pose a significant challenge forcompanies looking to
implement mobility solutions. Starting from thedesign and functionality to compatibility
and security, mobile application demand a completely new way of thinking.
Not just that, the mobile applications should work well with theexisting IT systems in a
way that adds more value. Companies should take a holistic view of the challenges
and benefits of implementing enterprise mobility solutions instead of developing apps
arbitrarily just because they are cool.
At BroadGate, wetake a structured approach to help our clients “go mobile” by
developing an enterprise mobility roadmap that is consistent with their business goals.
Our Mobile Application team has over 15 years of experience in developing a wide range
of mobile apps and solutions that integrate tightly with other enterprise applications to
bring powerful new capabilities. Our team is comprised of:
User-experience Design Team: Mobile apps demand an intuitive user experience. Our
UX team works towards designing apps that leverage thenative capabilities of each
device platform.
Testing Team: In addition to theusual functional and performance testing, our testing
team performs user experience, device, network and pre-certification testing to ensure the
solutions deliver the benefits they are expected to.
Development Team: Our team of development experts has deep expertise in developing
mobile applications for iOS, Windows, Android platforms, and cross-platform HTML5 apps.
Our expertise with technologies, tools, frameworks and languages including Java,
JavaScript, C, C++, .Net, HTML, CSS, Android SDK, xCode, iOSSDK and Unity3D enables
us to build fully-functional apps that work on a wide range of devices.

8. CL Call Logger
Features
• Supports most analog and
digital to IP technologies
• Facilitates server and client
level administration for
enterprise level usability
• Native support to record and
playback conversations in
multiple WAV formats
• Initiates recording on events
like loop detection, voltage or
voice detection
• Integrated contacts book to
identify users with names
instead of extension numbers
• Automated daily e-mail
reports on channel recording,
hard disk and application exit
information
Benefits
• Automatic or manual
recording of telephone
conversations for regulatory
or quality assurance purposes
• Backs up and organizes call
reports and recordings for
on-demand access
• Enables organizations to
record calls continuously in
real-time
• Powerful administrator and
user-level reports for business
insight and agent evaluation
• Works on a wide range
ofdevices including
digital phones, analog
cards, PRI cards and VOIP
technologies to meet diverse
organizational requirements
Introduction
Record and monitor all your important telephone conversations with our powerful call-
logging tool.
Whether you are a call center trying to monitor the quality of customer service
interactions or a business trying to keep track of B2B conversations, Call Logger brings
unmatched capabilities to intercept, record and monitor telephone conversations. With
Call Logger, you can keep track of all business conversations in a centralized and cost-
effective manner. Thetool efficiently scans thetelephony network, records conversations
and stores them in therepository for instant access.
Call Logger also has the ability to tap direct trunk lines even before thecall lands on the
office EPABX that makes it possible to intercept and record all conversations regardless of
thetype of call. Thetool supports most analog and digital to IP technologies. Call Logger
has numerous call recording functionalities to help companies bound by regulatory
requirements to store conversations or those who do it to improve agent performance.
It helps you provide recorded proof of evidence for various transactions including service
subscriptions and service level agreements that take place over phone calls. Featuring
industry-standard security, Call Logger safeguards sensitive and confidential business
information.

9. CS Conferencing Services
Features
• Record and store your
meetings easily
• Conduct multiple conferences
simultaneously
• Grant different user
Privileges for organizers and
Participants
• Customize the application to
meet your requirements
• Remotely change database
settings
• Integrate with allwidely used
telephony devices
• Playback recordings online
using Windows Media Player
or Quick Time Player
• Generate comprehensive
conference reports
• Clear recording quality
• Highly scalable architecture
with industry-standard
security and reliability
Benefits
• Enhanced teleconferencing
experience with excellent
voice quality
• Automatic notifications
for improved individual
participation
• Capable of conducting
conferences with a high
number of participants for live
events and group meetings
• Efficient, affordable and
Comes with the best customer
Support
Introduction
Shrink thedistances and make your meetings effective with our state-of-the-art
conferencing solution
A scattered workforce spread across geographies is a common feature of modern
business. It is imperative for organizations to enable their people to effectively collaborate
with partners, customers and with each other, wherever they are.
VoiceBridge is a cutting-edge business conferencing solution that enables companies
to conduct multiple conferences that bring people together. By providing a seamless
collaboration experience, VoiceBridge helps you cut down on travel costs and make
optimal useof valuable employee and stakeholder time.
Built on thelatest advances in telecommunications, VoiceBridge enhances the
conferencing experience with its crystal-clear voice quality to make your meetings more
effective. Companies can also use call-recording features for monitoring quality or for
future playback. Think of these recordings as your meeting minutes in audio always
available forreference whenever you want them and wherever you are.
VoiceBridge comes with a spate of intuitive features that make conferencing cost-effective,
easy and productive.

10. IT Business Application Development
Our Products
• Application design,
development and
implementation
• Systems integration and
consolidation
• Process re-engineering,
performance tuning and
porting services
• Implementation of packages
• Feasibility and requirement
analysis
Introduction
Delivering enduring business value and impact to our clients by building robust and
powerful business applications.
At BroadGate, webelieve in co-creating value with our clients and this collaborative
attitude is deeply embedded into our comprehensive application development
framework. Wework very closely with clients to understand their singularities and the
value they intend to derive from IT applications. Our technological prowess coupled with
rich industry expertise allows us to build applications that bring tangible benefits.
In application development, we see our clients not only as future users, but also as
important participants who enrich thecreation process with their insight. Thefollowing
qualities enhance our ability to add value:
• Clear understanding of “business value”
• Continuous communication between stakeholders
• Outstanding technological skill and industry knowledge
• Co-creation attitude and collaborative working style
• Up to theminute understanding of thetechnology landscape
• Experience in working with matrix organizations
• Focus on providing optimal solutions and optimizing resources
Custom Application and Product Development
With extensive experience from implementing breakthrough IT products and applications
for several leading companies, BroadGate brings strong domain and technical expertise to
all its projects. Broadly, our capabilities include:
Development Methodologies
Focusing on agile development methodology, BroadGate builds new applications,
enhances existing ones and re-platforms antiquated systems on to robust and scalable
cloud platforms within very short cycle times.
With agile development methodology, wecommunicate continuously with our clients and
enable them to double their productivity while keeping theIT costs low.
We also deliver custom-built enterprise mobile applications that deliver immediate ROI for
our clients

11. IMP Integrated Messaging Platform
Overview
Manage all your communications from a truly integrated platform with support for a wide range of formats
Today, organizational communications are fragmented across several media including e-mail, SMS, mobile apps and other cloud-based
business applications. This leads to the creation of data islands that do not provide an integrated view of business-critical information.
For organizations with a dispersed sales force spread across cities and towns, thechallenge becomes even more difficult to manage.
Integrated Messaging Platform (IMP) from BroadGate now helps companies manage all their organizational communications in a
centralized and cost-effective manner. This platform offers support for a wide range of data formats and communication media.
BroadGate’s IMP offers an integrated communications platform with features ranging from IVR and Voice Bridge to e-mail and mobile
apps. Features like SMS to e-mail and Voice Bridge integration with a cloud-based business application greatly enhance thefunctionality of
existing as well as new tools. Thetight integration of IMP with other business applications enables seamless two-way transfer of important
organizational communication across a wide range of media.
For more information:
website: www.broadgatesolutions.com e-mail: info@broadgatesolutions.com
P.O. BOX 187054, M-16 The Curve Building, Sheikh Zayed Road, Dubai, U.A.E