This document provides information on communication skills. It discusses what communication is, the types of communication including downward, upward, horizontal and friends communication. It also discusses communication barriers like noise, assumptions, emotions, languages, and distractions. The document outlines the communication process and barriers. It discusses factors that influence message perception including how we look, sound and what we say. Body language reading tips are provided such as reading legs, handshakes, eye contact and facial impressions. Rules of communication and listening skills are also summarized.

1. S E N D - R E C E I V E
C O M M U N I C AT I O N S K I L L S
P R E S E N T E D B Y !
!
!
!
M O H A M E D A Y M A N
Y O U S S E F M A M D O U H

2. “Develop our communication skills on both personal
and professional levels.”

3. Who Are You?
StudyName
ProfessionalHobbies
ValueAge

5. ‫نتفق‬ ‫لكي‬ ‫و‬ ‫نتفق‬ ‫ان‬ ‫يجب‬ ‫نتواصل‬ ‫لكي‬ ‫و‬ ‫لنتواصل‬ ‫خلقنا‬ ‫لقد‬
‫نتحاور‬ ‫و‬ ‫نتناقش‬ ‫ان‬ ‫يجب‬

7. The activity of conveying information through the exchange of thoughts, messages, or
information, as by speech, visuals, signals, written, or behavior.

8. It is the meaningful exchange of information between two or more living
creatures.

10. Types of communication
F R I E N D S
D O W N WA R D - U P WA R D
C O M M U N I C AT I O N
H O R I Z O N TA L
C O M M U N I C AT I O N

11. communication barriers
N O I S E
A S S U M P T I O N S
E M O T I O N SL A N G UA G E S
D I S T R A C T I O N S
Communication process & barriers
P O O R L I S T E N I N G

12. Art of responding
Encouraging Objecting
How to disagree without saying NO
E V I D E N C E
O P I N I O N
D I S A G R E E O R D I S A G R E E
Common ground
Art of inspiring & give hope. We
encourage for
Things Achievements Personal features
Character
Evidence
Business relevance

13. 3 factors that influence the perception
of our message
How we look How we Sound What we Say
Visual Vocal Verbal
3Vs

14. Verbal
Is the spoken or written words
you send or receive when
communicating
Negative
You will benefit from…
I’ll find out…
It can’t/won’t do that…
!
I don’t know…
I may be able to… I can…
Maybe I could arrange… I will arrange…
Positive
Vocal
Is the manner in which a verbal
statement is presented
it is like the Hi FI
It’s not what we say – it’s the way that we say it !
The way we use our voice is important
T O N E V O L U M E P H R A S I N G

15. Visual
It is the message without words
4 factors that control your visual
Body language Handshakes Eye contactFacial impression
I speak 2 languages body & Arabic

16. let’s recap
Build rapport
Brand yourself
What is communication?
Good communication two way process
3 factors influence the
perception of message 3vs
Process & barriers
Types of communication

17. let’s learn how to read

20. Legs
the feet & legs are the most “honest” parts of the body

22. Appropriate positions

23. How to tell that a person is lying

24. Handshakes
Facial impressions

25. Palm gestures

26. Where to look
F O R M A L
F R I E N D S
R O M A N C E

27. Visual constructed
If the person’s eye moves to the upward and left then they are trying to imagine something

28. Visual Remembered
If the person’s eye moves to the upward and right then they are trying to visualize something
happened before

29. Auditory
Constructed
If the person’s eye moves across to the left then they are trying to construct sounds

30. Auditory
Remembered
If the person’s eye moves across to the left then they are trying to remember sounds

31. Sensory Access
if the person’s eye moves to the right and also down then they are trying to access feelings

32. Internal dialogue
If the person’s eye moves to the Left and also down then they are trying to talk to
themselves

33. BODY LANGUAGE TIPS
Strong eye contact & posture imply a confident person.
Leaning forward is a sign of an interested listener.
Crossed arms & legs imply a defensive/closed person.
Your feet talks on behalf of you (tapping & direction)
Seating direction means a lot.
Resting your arms behind your head Open to an idea Just Relaxing
Shaking hands (who’s in control?)

34. Rules of communication
A
Keep t hort imple
ccuracy revity larityB C
I S S
SM
Deliver your information in
ntroduction ain body ummaryI

35. written communication (Emails)
Make Good Use of Subject Lines
Check your tone
Keep Messages Clear and Brief
Don't over communicate by email. Be polite Proofreading
use the phone or pass by to illustrate
and explain
use words like kind regards ….
wish my mail finds you well
read it again & again
& again

36. listening is an elegant art
Effective listening is not just about using the ears to hear but it also involves using other
senses such as the eyes to observe body language and capture any underlying messages.
Physical process, natural, passive
H E A R I N G
Physical as well as mental process, active,!
learned process, a skill
L I S T E N I N G

38. Why should we listen ?
Good listening reflects courtesy and good manners.
Listening carefully to the instructions of superiors improve competence and performance
Poor listening skill could be disastrous in business, employment and social relations.
Eliminate a number of imaginary grievances of employees.
Improve social relations and conversation.
Listening is a positive activity rather than a passive or negative activity.

39. think
before you
speak
Speak clearly
and audibly
!
Use simple
words
Increase your
knowledge
Check twice whether they
understood accurately or not
Little recap
won’t hurt
While
Communication Dos

40. Repeat what you have
understood accurately.
While
Pay attention Take notes
Always ask for
clarification
Communication Dos

41. Communication Don’t
Don’t
I repeat
Don’t…
Instantly react and mutter something in anger.
Use technical terms & terminologies
not understood by majority of
people.
Speak too fast or too slow.
Speak in inaudible surroundings,
as you won’t be heard.
Ass-u-me that every body
understands you.
Glance here and there while listening
as it might distract the speaker.
Interrupt the speaker.
Jump to the conclusion that you have understood every thing.