Gabriel Rissola, managing director Telecentre Europe, opent als keynote spreker de studiedag Samen Digitaal! Naar innovatieve en creatieve openbare computerruimtes op woensdag 6 november.

1.
EU
Mapping
of
eInclusion
Actors
Gabriel
Rissola
Managing
Director
Telecentre
Europe
Samen
digitaal!
Naar
innova1eve
en
crea1eve
openbare
computerruimtes
Brussels,
6th
Nov
2013

2.
.
About
us
• Pan-European membership organisation representing 39 local
network organizations from 27 European countries
• It represents 20.000+ ICT access and training centres
• Prominent e-Inclusion umbrella organisation in Europe
• Expert on e-literacy, e‐skills and IT social business
• It promotes knowledge and resource sharing, mutual support,
capacity development and advocacy
• Regular programmes and tools

3.
.
Accompanying
the
Digital
Journey

4.
.
Societal
context:
the
unemployment
drama
• EU-­‐28
unemployment
rate:
11.0%
(26,654
million
people)
• EA-­‐17
unemployment
rate:
12,1%
(19.231
million
people)

5.
.
Unemployment
highlights
in
Europe
• Drama1c
raise
of
unemployment
rates:
6.8%
in
2008
to
11.0%
in
2013
• Almost
leveled
unemployment
rates
between
men
(10,7%)
and
women
(10.8
%)
by
end
of
2012
• Youth
unemployment
:
• EU-­‐28:
23.4%
(5.56
million
people
under
25)
• EA-­‐17:
3.5
million
people
under
25
• Lowest
rates
in
Germany
(7.7
%),
Austria
(9.2
%)
and
Malta
(10.6
%)
• Highest
rates
in
Greece
(62.9
%),
Spain
(56.1
%)
and
CroaWa
(55.4
%)

6.
.
And
poverty
is
rising…
§
In
2011,
119.6
million
people
(24.2%
of
EU27)
at
risk
of
poverty
or
social
exclusion
(AROPE)
§
Increased
from
23.6%
in
only
one
year
(2010)
AROPE
indicator
=
share
of
the
populaWon
in
at
least
one
of
the
following
three
condiWons:
1)
at
risk
of
poverty
(meaning
below
the
poverty
threshold);
2)
in
a
situaWon
of
severe
material
deprivaWon;
3)
living
in
a
household
with
very
low
work
intensity.

7.
.
Are
digital
skills
and
jobs
a
pallia1ve?
• The
demand
for
employees
with
ICT
skills
is
growing
considerably,
by
around
3%
a
year
• 900.000
ICT
job
vacancies
are
forecasted
to
remain
unfilled
by
2015
BUT
• Nearly
half
of
the
European
labour
force
(47%)
is
not
confident
their
computer
and
internet
skills
are
sufficient
in
today’s
labour
market

8.
.
EU
policy:
focus
on
growth
and
jobs

9.
.
e-­‐Inclusion
policies
(2006
to
2010+)
§ Objec1ves:
§ Digital
inclusion:
to
reduce
gaps
in
ICT
usage
§ Socio-­‐economic
inclusion:
to
promote
the
use
of
ICT
to
overcome
exclusion,
improve
economic
performance,
employment
opportuniWes,
quality
of
life,
social
parWcipaWon
and
cohesion
§ Inclusive
pillar
of
the
Lisbon
Strategy
under
the
i2010
Agenda
§ Riga
(2006)
and
Vienna
(2008)
Ministerial
DeclaraWons

10.
.
e-­‐Inclusion
policies
(today)
§ Among
the
key
targets
of
the
Europe
2020
strategy
• Increase
employment
from
69
to
75%
of
EU
populaWon
• Improve
educaWonal
levels
(school
drop-­‐out
<10%;
at
least
40%
of
30-­‐34
years
old
to
complete
terWary
educaWon)
• Get
20
million
people
out
of
poverty
and/or
social
exclusion
§ eInclusion
embedded
into
major
socio-­‐economic
policies
§ European
InnovaWon
Partnership
on
AcWve
and
Healthy
Ageing
§ Grand
CoaliWon
for
Digital
Jobs
§ Employment
&
Social
Investment
Packages
§ European
Social
Fund
focus
on
Digital
Competences

11. .
e-­‐Inclusion
intermediaries:
an
untapped
resource
Thanks
to
eI2,
ICT-­‐mediated
interven1ons
have
an
‘amplifying’
effect

12. § Crucial role due to their multiplier/amplifier effects
.
e-­‐Inclusion
intermediaries:
an
untapped
resource
P u b l i c ,
p r i v a t e
a n d
t h i r d
s e c t o r
organisa1ons
which
inten%onally
address
social
inclusion
goals
through
ICTs
or
promote
the
use
of
ICTs
to
enhance
the
socio-­‐economic
inclusion
of
marginalized
and
disadvantaged
groups
and
of
people
at
risk
of
exclusion
(JRC-­‐IPTS,
2012)
§ Crucial
role
due
to
their
mulWplier/amplifier
effects
§ High
diversity
in
the
EU
§ Limited
policy
ahenWon
§ Important
‘knowledge
gaps’

13.
.
Untapping
the
poten1al
of
eI2
for
policy
goals
Two
Key
Gaps
at
Policy
Level
Needs
at
Prac11oner
level
Mapping
Actors
• The
policy
need
to
understand
and
characterise
the
diverse
set
of
actors
Impact
Assessment
Framework
• The
lack
of
both
available
methodologies
and
prac1ce
in
measuring
the
impact
of
ICT
for
socio-­‐
economic
inclusion
Ø Support
to
gain
visibility
and
policy
ahenWon
with
regard
to
their
contribuWon
to
policy
goals;
Ø Support
to
idenWfy
best
pracWces,
transferability
and
replicability
at
a
larger
scale.

14.
.
Filling
the
knowledge
gaps
http://is.jrc.ec.europa.eu/pages/EAP/eInclusion/MIREIA.html
A
research
project
run
by
JRC-­‐IPTS
in
cooperaWon
with
key
stakeholders,
involving
researchers
and
pracWWoners
to
produce
hard
evidence
for
policy
making

15.
.
MIREIA
goals
General
Objec1ve:
to
beher
understand
the
role
of
e-­‐Inclusion
intermediary
actors
and
to
create
adequate
instruments
that
facilitates
the
demonstraWon
of
their
outcomes
and
their
contribuWon
to
the
achievement
of
European
e-­‐Inclusion
policy
goals
Specific
objec1ves:
1. Characterise
and
map
eInclusion
intermediary
actors
in
Europe
in
order
to
know
beher
what
eInclusion
intermediary
actors
are,
which
services
they
provide,
which
targets
groups
they
serve,
how
they
operate
and
innovate,
and
how
they
can
be
classified
2. Build
and
test
an
impact
assessment
framework
that
will
allow
to
systemaWcally
collect
end-­‐users
micro-­‐data
through
grassroots
organisaWons
and
aggregate
it
at
various
levels,
in
order
to
facilitate
the
measurement
of
outcomes
and
the
esWmaWon
of
the
impact
of
those
actors
on
employment,
educaWon
and
social
inclusion

16. WP
1
–
Characterisa1on
&
Mapping
of
eI2
in
EU
.
Task
2
–
Locality
Mapping
ü
ü
Task
3
–
EU27
Mapping
WP
2
–
IAF
Development
&
Tes1ng
ü
Task
4
–
Review
of
methods
and
indicators
Task
5
–
Development
of
the
eI2
-­‐
Impact
Assessment
Framework
Task
6
–
Test
&
operaWonalisaWon
of
the
eI2
-­‐
Impact
Assessment
Framework
2012
2013
Way
forward
ü
ü
Experts
and
Stakeholders’
ConsultaWons
ü
Task
1
–
Literature
Review

17.
.
Characterisa1on
&
Mapping
of
eI2
in
EU27
MIREIA
GOAL
Measuring
the
Impact
of
eInclusion
Actors
MIREIA
SURVEY
AIM
Characterise
&
map
eI2
in
EU
MIREIA
SURVEY
RESULTS
eI2
profiling
and
quan%ta%ve
es%ma%ons
Unit
of
analysis:
eInclusion
Actors~Telecentre
A
public
place
where
people
can
access
computers,
the
Internet,
and
other
digital
technologies
that
enable
them
to
gather
informa8on,
create,
learn,
and
communicate
with
others
while
they
develop
essen8al
digital
skills
Use
of
digital
technologies
to:
-­‐
support
community,
-­‐
economic,
educaWonal,
and
social
development

18. EU27
mapping
tool:
an
online
survey
to
eI2
.
First attempt to collect primary data
at EU27 level
Literature
3
Locality
review
Mapping
Commissioned
by
IPTS
to:
EU
27
Mapping
w
with
the
collabora8on
of
2,752
organisaWons
>300 Networks
≥ (70.000 members)
27
Countries
15
languages
14
country
profiles

19. MIREIA
online
survey
.
Objec1ves:
Who
they
are
&
how
they
operate
Typology
Services
Target
groups
Staff
&
Budget
Data
Collec1on
methods
Innova1ons
Es1ma1on
Size
&
Distribu1on

20. .
Sampling definition

21. Questionnaire
• Identification data (name, city, affiliations, website)
• Key figures (no. of centres, computers, users, staff,
etc.)
• Aggregate (focus on Government and Third Sector)
and disaggregate categories
• Target groups
• Services/Outcomes
• Impact assessment practices

22. Dissemination Strategy
according to Survey Sample Distribution

23. Dissemination Strategy
Rounds’ Milestones:
# Dissemination Partnerships Signed
distribution

24. Rounds’ Milestones:
# Surveys Filled

25. Dissemination activities: First
Round
Publication of announcement
survey on TE’s corporate website
Promotion through TE’s
newsletter, social media
community site
Promotion through social
media of umbrella
organizations
Call for partnership with TE
member organizations
through TE’s member-only
channels
through individual contacting
by email
Call for partnership with other
organizations
through individual contacting
by email

26. Dissemination activities:
Second Round
Weekly publishing of survey results
per country on TE’s corporate
website community site (creation of
a Eurovision-like ‘competition’
atmosphere)
Blogging of partner organizations
about their results local
dissemination strategy
Weekly individual contacting with
partner organizations that haven’t yet
reached their goals

27. Dissemination activities: Third
Round
Assisting partner organizations that
haven’t yet reached their goals
direct contacting of individual
telecentres by email phone in
the languages covered by the
team

28. .

29. Types
of
eInclusion
intermediaries
.
PUBLIC
SECTOR
1.
2.
3.
4.
5.
National/Regional/State Agencies
Municipal/City Government
Public Libraries
Government-run Telecentres
Formal Educational Institutions
PRIVATE
SECTOR
1.
2.
3.
4.
Cybercafés
Private
Training
Organiza1ons
Formal
Educa1onal
Ins1tu1ons
Other
THIRD
SECTOR
1.
2.
3.
4.
5.
6.
7.
8.
Non-governmental organizations
Associations/Foundations/Charities
Community Organizations
Cooperative
Federation
Trade Union
Informal Network
Other

30. Survey
findings
at
a
glance
.
Key
Findings
Key
Figures
Low
par1cipa1on
of
the
private
sector
(Opportunity
for
CSR
PPP)
Public:
58%
orgs
Third:
36%
orgs
Private:
6%
orgs
Small
organisa1ons-­‐
Relevance
of
networks
(to
gain
in
Efficiency
Visibility)
Staff
(1-­‐10):
55%
orgs
Budget
(€100,ooo):
47%
orgs
Diversity
(Typology)
Dependency
of
the
changing
local
context
(needs
of
targets
groups,…)
Top
5
Target
groups:
General
(54%)
|
Adults
(51%)
|
Senior
(49%)
|
Young
(46%)
|
Unemployed
(42%)
Strong
links
among
eInclusion
Actors
ICT
Top
3
ICT
enabled
services:
Access
(88%)
/
Basic
Skills
(80%)
Employments
related
services
Employability
(50%)
Other
Social
Services:
Employment
(55%)/
Other
(44%)
Entrepreneurship
(26%)

31. .
Sector
and
networks’
weight
Public
Sector
58%
Third
Sector
36%
100
90
80
70
60
50
40
30
20
10
0
Public
Sector
Private
Sector
6%
Third
Sector
Private
Sector
Both
Network
of
organizaWons
Individual
organizaWon

32. eInclusion
actors
in
the
EU27
per
sector
.
Private
Sector
Third
Sector
Public
Sector
N=2752

33. Public
Sector
eInclusion
actors
.
Public
Library:
51%
Municipal/City
Government
21%
Government-­‐run
Telecentre
:
10%
Na1onal,
Regional,
and
State
Agency
7%
Formal
Educa1onal
Ins1tu1on
7%
Other:
6%
0%
10%
20%
30%
40%
50%
N
=1606
60%

34. Third
Sector
eInclusion
actors
.
Associa1on,
Charity,
or
Founda1on
39%
NGO
38%
Community
organiza1on
Other
Informal
network
13%
3%
2%
Coopera1ve
1%
Federa1on
1%
Trade
Union
0.4%
N
=
984

35. Private
Sector
eInclusion
actors
.
Private
Training
Organiza1on
52%
Cybercafe:
21%
Other
Private
Formal
Educa1onal
Ins1tu1on
25%
3%
N
=
168

36. Size:
Staff
and
Budget
.
Staff size
22%
Less
than
€10,000
25%
€10,000
to
€100,000
€100,000
to
€1
million
18%
€1
to
€10
million
More
than
€10
million
9%
3%
Annual Budget

37. Average
annual
number
of
users
.
eInclusion actors in EU serve on average 56,000 users a year
140
124,782
120
100
80
60
40
29,274
20
0
Thousands
4,535
Public
Sector
Third
Sector
Private
Sector

38. Top
.
10
Targets
Groups
General
(all
groups)
54%
51%
Adults
49%
Senior
ciWzens/elderly
46%
Young
adults
Unemployed
people
42%
37%
Children
Women
36%
34%
Low-­‐skilled
people
27%
Individuals
w/physical
disabiliWes
24%
Migrants
0%
10%
20%
30%
40%
50%
Percentage of organizations which target that group
60%

39. ICT
.
enabled
services
Advancing policy goals of the Digital Agenda for Europe
88%
Internet
computer
access
Basic
ICT
Skills
Training
80%
50%
Online
job
search
and
jobapplicaWon
Social
Media
training
48%
eGovernment
45%
Online
courses
45%
eAccessibility
training
awareness
Online
safety
Advanced
ICT
skills
36%
33%
26%
Percentage of organizations that provide
ICT
skills
for
SMEs
24%
service
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%

40. Other ocial
Services
Other
S social services
.
And
suppor1ng
other
key
social
and
economic
policy
goals
55%
Employment
services
44%
Other
Entrepreneurship
services
26%
24%
Language
training
23%
Social/Government
services
VocaWonal
training
22%
Legal
assistance
9%
0%
10%
20%
30%
40%
Percentage
of
organizaWons
that
provide
service
50%
60%

41. User ata
Collec1on
User
Ddata collection
.
60%
of
organiza1ons
collect
user
data
|
demographic
outputs
using
a
combina1on
of
quan1ta1ve
and
qualita1ve
methods
Means
for
user
data
collec1on
60%
56%
40%
52%
33%
35%
50%
36%
30%
40%
30%
Main
barriers
25%
23%
20%
20%
20%
15%
21%
14%
15%
No
need
Other
10%
10%
5%
0%
0%
Electronically
Manually
Electronically
(online)
(on
paper)
(offline)
Other
No
data
Limited
collecWon
staff
system
capacity
Lack
of
funding

42. Key
.
results
§ Important
effort
of
characterisa1on
and
first
mapping
at
EU27
level
§ baseline
for
future
research
and
a
'living
directory'
for
policy
intervenWons
§ A
myriad
of
actors
playing
a
vital
social
and
economic
role
§ in
spite
of
limited
resources
and
organisaWonal
capaciWes
§ Crucial
contribu1on
to
advancing
the
Digital
Agenda
for
Europe
and
other
key
social
and
economic
policy
goals
of
the
EU
§ strengthening
community
building,
digital
empowerment,
social
inclusion,
learning
and
employability
§ Complementarity
of
social
func1ons
performed
§ High
potenWal
for
the
creaWon
of
mulW-­‐stakeholders
partnerships

43. Policy
Op1ons
.
§ Support
the
network
effects,
the
innova1on
processes
created
and
the
services
provided
by
this
high
and
diverse
number
of
organisa1ons
§ Half
of
which
have
10
employees
and
annual
budgets
of
100.000€
§ Create
the
condi1ons
for
a
larger
involvement
of
the
private
sector
§ e.g.
CSR,
innovaWve
PPP,
and
within
the
Grand
CoaliWon
for
Digital
Jobs
§ Reinforce
the
capaci1es
of
eInclusion
intermediary
actors
to
further
develop
their
entrepreneurial
skills
and
ensure
self-­‐sustainability
§ through
service
provision
and
the
establishment
of
business
models
increasingly
based
on
usage/service
fees
§ Strengthen
the
role
these
organisa1ons
can
play
in
addressing
digital
exclusion,
employability,
and
the
shortage
of
ICT
skilled
workers
§ Link
to
the
Social
Investment
Package
and
cohesion
policy
instruments

44. What’s
next
.
Publica1on
of
findings
of
the
mapping
exercise
at
EU27
level
§ JRC
Technical
Report
-­‐
Analysis
of
the
survey
of
eInclusion
Actors
in
the
EU27
(including
Datasets
available
on
MIREIA
webpage)
§ JRC-­‐SP
Report
–
CharacterisaWon
Mapping
of
eInclusion
Actors
in
the
EU
(Coming
soon
–
Nov.
2013)
Dissemina1on
at
policy
level
§ EU
eGov
High
Level
Conference,
Vilnius,
14-­‐15
November
2013
§ JRC
Official
Press
Release
Refinement
of
the
MIREIA
eI2-­‐
Impact
Assessment
Framework
§ PublicaWon
of
results
as
JRC
SP
Report
(Jan.
2014)
Development
of
an
electronic
toolkit
and
guidelines
§ freely
available
online
(Jan.
2014)

45. More info
.
Thanks!
Download
the
Final
Dras
report
at:
hhp://is.jrc.ec.europa.eu/pages/EAP/eInclusion/
documents/
SurveyeIncActorsdratfinalwithcovers23102013.pdf
Contact
us
at:
gabriel.rissola@telecentre-­‐europe.org
This
presenta8on
have
been
extensively
developed
from
previous
ones
by
Maria
Garrido
(UW)
and
Cris8na
Torrecillas
(JRC-­‐IPTS)
@
SPARK
(May
2013)
and
by
Gianluca
Misuraca
(JRC-­‐IPTS)
@
Telecentre
Europe
Summit
(Oct
2013)