Matt Bilotti - Userconf 2014

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1 like•700 views

My presentation at UserConf 2014 in San Francisco, focusing on merging customer support data with product decisions and the tools we use on the Sidekick team at HubSpot

Business

MATT BILOT T I
TURN DOWN FOR WHAT ?
TUNING INTO YOUR CUSTOMERS BUILDS GREAT
PRODUCTS.
@MattBilotti

CRUSH VOLUME.
SCREW TEMPLATES.
TAKE ACTION.
@MattBilotti

How Sidekick merges support and product decisions
WHAT IS HAPPENING?
WHAT ARE THEY
THINKING?
HOW ARE THEY
INTERACTING?
BECOMING
PROACTIVE
@MattBilotti

WHAT IS HAPPENING?
WHAT ARE THEY
THINKING?
HOW ARE THEY
INTERACTING?
BECOMING
PROACTIVE
@MattBilotti

Recap
WHAT IS HAPPENING?
WHAT ARE THEY
THINKING?
HOW ARE THEY
INTERACTING?
BECOMING
PROACTIVE
???
@MattBilotti

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Matt Bilotti - Userconf 2014

1. MATT BILOT T I TURN DOWN FOR WHAT ? TUNING INTO YOUR CUSTOMERS BUILDS GREAT PRODUCTS. @MattBilotti

2. @MattBilotti

3. @MattBilotti

4. WHAT ’ S THE POINT? @MattBilotti

5. CRUSH VOLUME. SCREW TEMPLATES. TAKE ACTION. @MattBilotti

6. Digging Deep @MattBilotti

7. How Sidekick merges support and product decisions WHAT IS HAPPENING? WHAT ARE THEY THINKING? HOW ARE THEY INTERACTING? BECOMING PROACTIVE @MattBilotti

9. WHAT IS HAPPENING? WHAT ARE THEY THINKING? HOW ARE THEY INTERACTING? BECOMING PROACTIVE @MattBilotti

10. OLARK

11. WHAT IS HAPPENING? WHAT ARE THEY THINKING? HOW ARE THEY INTERACTING? BECOMING PROACTIVE @MattBilotti

12. @MattBilotti

13. @MattBilotti

14. WHAT IS HAPPENING? WHAT ARE THEY THINKING? HOW ARE THEY INTERACTING? BECOMING PROACTIVE @MattBilotti

15.

16. Recap WHAT IS HAPPENING? WHAT ARE THEY THINKING? HOW ARE THEY INTERACTING? BECOMING PROACTIVE ??? @MattBilotti

17. @MattBilotti matt@bilotti.org

Matt Bilotti - Userconf 2014

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