Management of Change update 2009

MANAGEMENT OF CHANGE OR APPLYING THE e MATRIX [email_address] L.RITZEL@IMI-LUZERN.COM SKYPE: LRITZEL

By Lukas Ritzel, 2009

26‘000 views in Slideshare, the power of Web2.0

Although me might sometimes be blind regarding the future. If we tap into the unprecedented, storytelling can be a help When you have encountered something that is unfamiliar to you, you can live with it once you have made up a good story about it .

Consulting Means

To bring change to a organization

To create awareness

To ask the relevant questions

To get information flow

So where is the problem ?

“ It is generally much easier to kill an organization than change it substantially.” Kevin Kelly, Out of Control

All other ways seem to fail

Traditional Consulting fails (in many cases)

All corporate resources fail

Consultants working at business line level fail

So where to start? Who can make THE difference, who really has POWER, who must change FIRST and WHY

“ The Bottleneck is at the Top of the Bottle ” “ Where are you likely to find people with the least diversity of experience, the largest investment in the past, and the greatest reverence for industry dogma? At the top !” — Gary Hamel, “Strategy or Revolution/ Harvard Business Review

Do you know about an old idea that should have changed already long time ago?

Where in the corporate world would you find the people with MOST fear of change?

Want to hear a story from a TOP guy who was really totally WRONG about his idea on change?

" I think there is a world market for maybe five computers ." Thomas Watson, chairman of IBM, 1943

Ken Olson

President from Digital Equipment Corporation was a pioneering American company in the computer industry said in 1977

“ There is no reason that anybody would like to have a personal computer at home ”

Bill Gates

„ 640 Kbyte should be enough memory for anybody “

1981

Jan Timmer

Top Manager with Philips in 1982

„ Who would ever need such a silver disc?“

If it ain’t broke Don’t fix it Old swiss saying, back in the good old times

If it ain’t broke Start looking Around the times of the economic crisis, 1999

If it ain’t broke Break it before others do Startup downfalls

“ Change the rules before somebody else does .” If it ain’t broke Lukas Ritzel, 2008

So we know where to start

But we know as well it will be difficult

Still the ONLY way in

Masters of Changing the rules

Working the Googleplex dream

Even in CID

Changing their most recognizable logo every single day

From This? To That? To where no-one has gone before Overnight ?

To dare ! Change all rules Learn to forget Do it yourself Waste re Imagine Be silly Be angry

For the next slides, choose your own way in the consulting approach of Prasena Click on one of the 9 drivers inside the eMatrix to be introduced to the stories behind

A Whole New World

The Cybernetic Revolution is characterized by 9 main phenomena that have a huge impact on our lives (stand jan 09)

end

Globalization ??????

Worldwide, the number of people living in a country different from where they were born has doubled since 1965. In Western Europe and North America, almost 10% of the population is foreign-born. Many are refugees, but many are also the best, brightest and most entrepreneurial.

In “As the future catches you” Juan Enriquez

What is the ideal country for exporting flowers? lot of land, cheap labor, fertile soil, warmth and sun

200 cities with > 1,000,000 population. Source: “China Takes Off”, David Hale & Lyric Hughes Hale/ Foreign Affairs /Nov-Dec2006

Cost of a Programmer, per IBM … USA: $ 56 per hour China: $ 12.50 per hour

And if not China How about India

“ Forget India, Let’s Go to Poland ” —Google News Business & Leadership 20.3.09”

Forget Outsourcing > CrowdSourcing

Globalization

Impact on HR – Think and act with a Global mindset

Impact on ICT – Ensure that the Infostructure can be accessed and used anywhere at anytime

Your Research

What are the challenges for today’s companies related to this specific driver

What are the chances

Where can a company make a difference to its corporate resources

Any related stories to tell

Molecularization???

Who was the (business) ‘ superstar ’ in Tom Peters’ best seller “ Thriving on Chaos ”?

NO!

– It was Paolo Azuela

If you think it was a Fortune 100 CEO, you are very wrong!

WHO?

Who?

It was Mr. Paolo Azuela , a housekeeper at the Ritz Carlton Hotel in San Francisco.

Mr. Azuela .. And the bellboy who picks up your bags.. And the doorman who hails you a cab… are authorized , on the spot – no signature from above – to spend up to $2000 to fix any customer problem.

There are many people with exalted titles who cannot spend $2000 without six signatures !

Molecularization

Impact on HR – Empower employees, clients, partners, students

Impact on ICT – Ensure that infostructure components are autonomous, compatible, customizable, and reusable

Your Research

Digitalization???

For 200 years, Encyclopedia Britannica was paper

Until… .. A fine day in 1995 ! 1995

… came Microsoft and with it the edutainment side of knowledge business

How did EB react?

But who are the leaders in Edutainment TODAY ?

And who is the leader in Knowledge TODAY ?

Digitalization

Impact in HR – Convert Data, information and transaction to digital form. Entertaining, multimedia, interactive, visual, FUN

Impact on ICT – Ensure that the infostructure is the organization’s collective digital memory. Ensure that the infostructure supports as many different medias as possible

Your Research

Drawing: Cécile Périnelle-Michelet Old-model stand-alone computer (if any) Paper domination (files, binders, trays, books, post-it, flying sheets…) Small traditional desk Old-model telephone The employee mainly works with telephone, pen and paper. The computer is used for word processing, if at all Working time is monitored Hard white light from ceiling neon lighting Dress code is strict (uniform, full suit) Simple revolving chair, no armrest Working Environment # 1: Cramped cubicles are separated by 1.80m high partitions; senior managers have larger individual offices behind closed doors. Virtualization???

Drawing: Cécile Périnelle-Michelet Reasonably recent desktop with sound, connected to LAN Paper is used but controlled Spacious L-shaped desk, adapted to computer work Modern wireless telephone with speakerphone The employee mainly works with telephone, paper, fax and computer. Offices are equipped with printers and fax machines Natural light supplemented with halogen lamps Dress code is business elegant (suit with no vest, no uniform) Working Environment # 2: Glass-walled offices for 1 to 4 people (those for one person also have a small comfortable sitting area). Comfortable revolving chair with armrest Mobile phones are sometimes used Personal touch (family photos…)

Drawing: Cécile Périnelle-Michelet Recent multimedia notebook, connected to intranet Hardly any paper except mail and reference books Mobile phone with headset The employee mainly works with portable computer and telephone. Office is equipped with printer/fax/scanner/copy machine Natural light supplemented with halogen lamps Dress code is business casual (suit with no vest and tie, no uniform). Hairdo code is liberal Working Environment # 3: Open landscaped working area for all, modern ergonomic working stations (not always permanently assigned to employees) Ergonomic revolving chair PDAs are sometimes used Conference room for large meetings and private conversations R&R area with TV, video and CD/DVD facilities Banners stressing corporate values Comfort features (coffee machine, food, plants) Children and pets are allowed in the office

Drawing: Cécile Périnelle-Michelet Latest notebook, connected to Internet No paper The employee works virtually (teleworker) Virtual work tools (webcam, speaker, headphones) Natural light or whatever preferred light Total freedom in dress code, hairdo code, furniture, working position, working hours Working Environment # 4: Home or anywhere else, as the employee chooses. Virtual conference room with text and voice chats, video and visuals Friendly family or other environment Mobile phone serving as modem, PDA

Teleworkers

More than ¼ of US workers are now part-time, independents, or temps. This is particularly true in high-tech

Only one out of every three Californians holds a traditional 9-to-5 job, working on site.

80% of Sun Microsystems employees work at home part-time

Average annual salaries for home-only teleworkers are over US$ 50,000 – double the US median.

“ Organizations will still be critically important in the world, but as ‘ organizers ,’ not ‘employers ’!” — Charles Handy

The Office is Everywhere World

The 3D WWW

Virtualization

Impact on HR – Conduct work without physical presence

Impact on ICT – Ensure that the infostructure is the virtual version of the entire organization, and supports virtual work. Embed the 3D and virtual technologies into your Webpresence

Your Research

Internetworking??? - The power of Connecting

But so much more stronger.. All PC‘s of the whole world

The new Powers of the Web

Peer 2 Peer

Internetworking

Impact on HR – Be part of interlinked business networks and e-communications

Impact on ICT – Ensure that the Infostructure is intergrated within itself and with external networks

Your Research

Re-intermediation??? What do these 3 items have in common?

All can be bought @ eBay

Empowerment

Re-intermediation

Impact on HR – Enable direct working relations at all level

Impact on ICT – Ensure that the infostructure is web-enabled and allows direct and immediate relations between users, partner and clients

Your Research

Master of immediacy (and the only way a company should be..)

Changed the world overnight in 1994

100% market leader for many years

Lost everything over night

Bought over by AOL

Immediacy

Impact on real time basis, and be ready for change at all times

Impact on ICT – Ensure that the infostructure enables real-time work, and provides efficient support at all times even through technology migrations

Your Research

Have you changed civilization today? Source: HP banner ad

What is this?

The Dyson phenomena

Successful Innovation Needs Daring Tries

“ You miss 100% of the shots you don’t take ” Wayne Gretzky, hockey great

Successful Innovation Needs Silliness

Sounds like a strange advice? Remember…

FedEx was silly

World Wide Web was silly.. Way back in 1995

.. And so was …

Post-it Notes were silly .

Innovation

Impact on HR – Use creativity to innovate and change ways of working, marketing, educating

Impact on ICT – Ensure that the infostructure is innovative in nature and stimulates creative work

Your Research

Key economic assets over time

Knowledge –What kind of knowledge?

Knowledge

Impact on HR – Stimulate and integrate information sharing and knowledge development at all levels

Impact on ICT – Ensure that the infostructure captures and supports the development of human capital

Your Research

“ There will be more confusion in the business world in the next decade than in any decade in history. And the current pace of change will only accelerate .” Steve Case

“ There will be more confusion in the business world in the next decade than in any decade in history. And the current pace of change will only accelerate .” Steve Case year day minute

PRASENA & IMI UNIVERSITY CENTRE SWITZERLAND