Importance of Communications in Project Ma

1. Importance of Communication
in Project Management
By: Lisa Drake

2. My Background
 Degree:
 Information Systems, B.S. from UNR
 Pursuing a Master of Business Administration
 Work: International Game Technology (IGT)
 Technical Project Manager
 Project Focus: Customer Promotions, Pricing, & IT

3. Video
Communication in Project
Management
Featuring: Rita Mulcahy, PMP – An Expert in
Advanced Project Management, the PMP® Exam &
Risk Management. RMC Projects
http://www.youtube.com/watch?v=xrj4zYv4-Og

4. Communication Importance
 Importance
 One of the greatest threat to the success of any
project: Failure to Communicate
Communication is the oil that keeps a project running
smoothly
 Goal
 Ensure timely & appropriate generation, collection,
dissemination, store, and disposition of information
Getting information to the right people at the right
time in a useful format

5. Communication Challenges
 Unclear Expectations:: What is to be
delivered, by who, when and how
 Communication Methods: Formal, Informal,
Written, & Verbal (E-mail vs. In-Person Meetings vs. Phone Call)
 Listening Skills/Misunderstandings
 Surprises: Changes/Status Update Notification
 Specialized Organization Jargon: EGM,
MJP, NPI, VC, OA, CS, etc

6. Develop A Communication Plan
Purpose: Help To Guide Project Communication &
Ensures Information is Correct & Useful
 WHO: Receiver
 Identified Stakeholders & Their Expectations
 Who Will Produce Communication
 WHAT: Requirements/Expectations
 Format, Content, Level of Detail
 WHEN: Frequency
 Essential Project Communication Comes from WBS
 WHERE: Storage
 SharePoint, Network Drive
 HOW: Distribution Method
 E-mail, SharePoint, Handouts

7. Performance Reports
 Status Reports: Where the Project Stands
in regards to Scope, Time, Costs
 Progress Reports: What the team has
accomplished during a certain time

8. Communication Forms
 Internal Project Blog
 Website
 SharePoint
 Google Docs
 Wiki
 Skype
 E-mail
 Meetings (In-Person/Conference Call)
 Instant Messaging
Blog

9. Question & Comments
Lisa Drake
www.lisamdrake.com
drakelisam@gmail.com
@lisamdrake