2010 Project 2.0 Innovation or Hype?


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Project 2.0 - Innovation or Hype? By Bill Neaves

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  • Well said. Communication is certainly one of the most essential roles of a project manager's job. One of the hallmarks of Web 2.0 platforms is being able to facilitate that role by communicating key information wherever your audience happens to be: Facebook, Twitter, LinkedIn, etc.

    It's more important to be where your audience is, taking part in the conversation, than waiting for them to find you.
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2010 Project 2.0 Innovation or Hype?

  1. 1. Project Management 2.0Innovation or Hype? <br />Project Management Institute<br />Southwestern Ontario Spring Symposium<br />May 7, 2010<br />Bill Neaves, M.Eng., PMP<br />DMA Systems Inc.<br />www.dmasystems.ca<br />bneaves@dmasystems.ca<br />
  2. 2. What to Expect<br />Project Communication Failure: The root of all Evil<br />Project Failure and Communication Failure<br />Core Communication Concepts<br />Transactions vs. Collaboration<br />What is Web 2.0, anyway?<br />What’s wrong with what we have already?<br />Why is this interesting to project managers?<br />Some examples<br />SharePoint, One Hub, Basecamp, Entry.com<br />Implementation considerations<br />Hosting, cost<br />Security and other management issues<br />
  3. 3. Project Communication: Why Projects Fail<br />Root Causes<br />Interpreted<br />Missed deadlines not communicated<br />Team members not talking<br />Requirements not communicated clearly<br />Decision-makers not receiving information they need<br />
  4. 4. Why? Managing Complexity<br />Communication is always a 1:1 exchange<br />Links = (No. of People) x (No. of People - 1)/2<br />10 people = 10(10-1)/2 = 45 links<br />1 message to 10 people = 45 chances for miscommunication<br />
  5. 5. Project Communication: Back to Basics<br />The Problem:<br />Greatest threat to the success of any project is a failure to communicate.<br />Biggest PM’s job is communicating, but communication of often neglected in project planning & methodology<br />Solution: Effective Project Communication (4 Elements)<br />
  6. 6. Who, What & When: Project Communication Cycle<br />Authorizes<br />We do…<br />Assigns Work<br />Issues, Escalations<br />StatusReports<br />Sponsor<br />Initiates<br />Progress Updates Issues<br /> Time Sheets<br />Team<br />I want…<br />Project Manager<br />Request Changes<br />Deliverables<br />Collaboration<br />Transactions<br />Customer<br />Structured<br />???<br />
  7. 7. Collaboration is Like Teenage Sex Because…<br />Everyone is talking about it all the time.<br />Everyone thinks everyone else is doing it.<br />Those who are doing it are:<br />doing it poorly<br />sure it will be better next time<br />not practicing it safely<br />Everyone is bragging about their successes all the time, although few have truly experienced success.<br />Done right, it multiplies.<br />
  8. 8. Collaboration: Done Right<br />Good collaboration means that project participants:<br />Communicated well<br />Debated openly<br />Worked together to achieve objectives that everyone understood<br />
  9. 9. Technology: Project Information System<br />Support and facilitate all project communication needs.<br />
  10. 10. What’s wrong with what we have been using?<br />Local Personal Storage<br />Can stakeholders get important information at the right time?<br />Potential loss of key project information<br />Network File Shares<br />How easy is it to control access?<br />How do you manage changes & document version?<br />How to prevent files from being lost or over-written?<br />Email<br />Personal Information Overload<br />1-Day Symposium Plan over 6 months means > 600 emails per person<br />Risk of losing important project communication in the flood<br />Information Channeling<br />Discussion may also exclude other key stakeholders<br />Over time, people may move in and out of the thread through the CC list<br />Enterprise PM Software<br />Depends on process maturity<br />Burden of ownership<br />
  11. 11. Web 2.0: What is it?<br />Web sites that promote interactive information sharing by enabling users to interact with other users or to change site content. (Wikipedia)<br />Web Applications<br />Content Sharing<br />Recommendations & Filtering<br />Social Networking<br />
  12. 12. Web 2.0:How big is it?<br />Time to reach an audience of 50 million:<br />Where are we?<br />Starting this year Gen Y will outnumber the baby boomers<br />96% have joined at least 1 social network<br />If Facebook were a country it would be the world’s 4th largest<br />YouTube is world’s 2nd largest search engine<br />Wikipedia has > 13,000,000 articles (78% are non-English)<br />Radio: 38 Years<br />Television: 13 Years<br />Internet: 4 Years<br />IPod: 3 Years<br />100 million users in 9 months<br />iPhone app Store: 1 billion downloads in 9 months!<br />Source: Socialnomics09: http://www.youtube.com/watch?v=sIFYPQjYhv8<br />
  13. 13. Why is this interesting to Project Managers?<br />Project Management 2.0<br />Traditional project management software implies project manager acting as a proxy in all project related communications. New tools bring collaboration into the planning process…changing not only the technology, but process as well.<br />Andrew Filev, January 2008<br />http://www.wrike.com/projectmanagement/01/15/2008/Definition_of_Project_Management_2_0<br />Benefits to the Team:<br />Decentralized Control<br />Bottom-up Planning<br />Open team Communication<br />Broad access to project documents<br />Adaptability to changing circumstances<br />
  14. 14. Why is this interesting to Project Managers?<br />Business Environment: Small is Big<br />Small Project Environment<br />Limited planning<br />No documentation<br />Do it yourself (small team)<br />Multiple skillsets<br />Small budget<br />Release ASAP<br />Web 2.0 Media Enable:<br />Small Teams<br />Smart, motivated people<br />Limited planning<br />Clear vision<br />Focused scope<br />Fast pace<br />Iterative approach<br />Rapid release<br />LeisaReichelthttp://www.slideshare.net/leisa/social-project-management<br />
  15. 15. Project Management 2.0: The New Toys<br />What do they let people do?<br />
  16. 16. SharePoint: What is it?<br />Microsoft’s team collaboration product<br />Enables individuals in an organization to easily create interactive web sites<br />3 versions<br />WSS 3.0 (free)<br />MOSS (extended capabilities)<br />Enterprise (includes InfoPath)<br />Resource:http://sp.spforpm.com<br />
  17. 17. SharePoint: What Can it do for Project Teams?<br />Single Point of Access<br />Role-Based Security<br />Shared Lists<br />Task List<br />Issue Log<br />Risk Register<br />Document Management<br />Charter, Project Plan<br />Team Work Product<br />Built-in Version Control<br />Team Collaboration<br />Announcements<br />Calendar<br />Contacts<br />Discussions<br />Wiki<br />MS Office Integration<br />
  18. 18. SharePoint: Task List from Excel to Gantt Chart<br />Copy & Paste to<br />SharePoint Task List<br />Build Task List in Excel<br />Display List asGantt Chart<br />
  19. 19. SharePoint: Pro and Con<br />Pro<br />Rich Technology Platform<br />Flexible, Adaptable<br />Reporting / Dashboard capabilities<br />Resource Management (limited)<br />In-house or External Hosting Options<br />Easy to Get Started<br />Large Support Community<br />Con<br />Do-It-Yourself Kit<br />Help needed to get beyond basic functions<br />Potential to fragment information<br />Add-ons required for multi-project roll-up<br />Office integration does not include MS Project<br />
  20. 20. OneHub: What is it?<br />Secure, customizable workspaces for collaboration and document sharing<br />Easy-to-use site templates<br />Widgets enable sharing different kinds of information<br />Task List<br />Calendar<br />Discussions<br />Files<br />Wiki<br />Activity Tracker<br />Resource:http://www.onehub.com/<br />
  21. 21. OneHub: What Can it do for Project Teams?<br />Single Point of Access for Multiple Projects<br />Friendly URL<br />(e.g. http://pmiswoc.onehub.com/)<br />Role-Based Security<br />Shared Task List<br />Document Management<br />Charter, Project Plan<br />Team Work Product<br />Built-in Version Control<br />Multiple File Upload<br />Team Collaboration<br />Announcements<br />Calendar<br />Discussions<br />Wiki<br />Activity Tracking<br />
  22. 22. OneHub: File Upload<br />Create New Folder<br />Browse to Files<br />Upload – Captures file names and completes the job.<br />
  23. 23. OneHub: Pro and Con<br />Pro<br />Quick, Ready-to-Use Collaboration Space<br />Easy to Get Started<br />Instant Access to Commonly Used Tools<br />Company Financial Backing(http://www.ignitionpartners.com/ )<br />Con<br />Limited transactional capability<br />Potential to fragment information<br />No multi-project roll-up<br />No desktop integration<br />No resource management<br />
  24. 24. BaseCamp: What is it?<br />Secure, on-line project management system focused on communication and collaboration<br />Part of a suite of on-line business applications (www.37Signals.com)<br />On-Demand Access to<br />Project Management<br />Team Communication<br />Time Entry <br />Add-ons & Extensions<br />Mobile Access<br />Billing<br />Reporting & Analysis<br />Resource:http://basecamphq.com/<br />
  25. 25. BaseCamp: What Can it do for Project Teams?<br />Multi-Project Dashboard<br />At-a-Glance overview<br />Drill-down to details<br />Milestones<br />Flexible Milestone definition<br />Integration with iCalendar(e.g., Apple iCal, Mozilla Lightning)<br />Document Management<br />Charter, Project Plan<br />Team Work Product<br />Flexible Notification<br />Team Collaboration Tools<br />Message Board, Chat, Writeboard<br />Integration with CampFire<br />Shared to-do List<br />Assignments<br />Time Entry<br />Integrated with To-Do List<br />Manual Entry<br />Reporting via CSV export<br />
  26. 26. BaseCamp: Getting Started<br /><ul><li>Free, 60-second sign-up, single project
  27. 27. OpenID link to Google profile
  28. 28. Secure, Friendly URL(https://dmasystems.basecamphq.com/clients )
  29. 29. One-click to Create Project</li></ul>Add People<br />Project is Ready for To Receive Information<br />
  30. 30. BaseCamp: vs. MS Project<br />Add To-DoItems<br />
  31. 31. BaseCamp: Messages<br />
  32. 32. BaseCamp: Pro and Con<br />Pro<br />Emphasis on Simplicity<br />Easy to Get Started & Learn<br />Instant Access to Good Team Communication<br />Multi-Project Dashboard<br />Calendar Integration<br />Time Entry Capability<br />Mobile Potential<br />Large User Community<br />Con<br />Potential to Outgrow the Software<br />Limited Transaction Capability<br />Limited Scheduling<br />Primitive Time Entry<br /> No Resource Management<br />
  33. 33. TeamHeadquarters: What is it?<br />Secure, Web-based Enterprise Project Management<br />Focus on IT Operations<br />Integration with ITIL Best Practices<br />Incident / Problem / Change / Release<br />On-Demand Access to<br />Help Desk<br />Project Management<br />Portfolio Management<br />Time Entry<br />Resource:http://www.entry.com<br />
  34. 34. TeamHeadquarters: What Can it do for Project Teams?<br />Integrates Help Tickets, Time Entry, Projects & Portfolio Information<br />Plan and Track Many Small Projects<br />Scalable for Large Projects<br />Document Management<br />Charter, Project Plan<br />Team Work Product<br />Built-in Version Control<br />Team Collaboration Tools<br />Announcements<br />Assignments<br />Journals<br />Workspaces<br />Reporting<br />Gantt Chart<br />Portfolio Views<br />Resource Utilization<br />
  35. 35. TeamHeadquarters: Interactive Gantt Chart<br />Select Gantt Chartfrom Project Menu<br />Click & Drag bars to create task links.<br />Modify Dates & Team HQ offers to modify other affected dates<br />
  36. 36. TeamHeadquarters: Pro and Con<br />Pro<br />Strong Transaction Support<br />Rich user interface<br />Easy to handle small projects<br />ITIL Alignment<br />Integrated, portfolio-wide information<br />Resource Management<br />Multi-project roll-up<br />Experienced SaaS vendor<br />Con<br />Time and Effort to Get Started<br />Tied to IT Operations Business Model<br />Collaboration Space<br />Limited Desktop Integration<br />
  37. 37. Cost Comparison & Company Profile<br />
  38. 38. Other Providers<br />EasyProject.Net<br />ProjectManager.com<br />VPMI<br />GoPlan<br />CoMindWork<br />LiquidPlanner<br />
  39. 39. Choices: Is Software-as-a-Service Right for You?<br />Benefits<br />Low start-up cost<br />Quick access to applications that embed best practices<br />Low IT support demand (no on-site resources to maintain)<br />Minimal footprint on end user workstation<br />Enhanced reliability, availability & security vs. internal hosting<br />Service level agreements to manage availability & support<br />But Beware of…<br />Long term cost of ownership<br />Transfer control to the vendor for a key business function<br />Security and confidentiality: Where is the data?<br />Vendor viability & shifts in the SaaS marketplace<br />Reliability is only as good as your Internet connection<br />Interfaces with other business systems<br />KaamEtan(1999): http://www.focus.com/articles/information-technology/saas-model-right-you/<br />
  40. 40. Implementation: Observe, Interact, Create<br />
  41. 41. Thank-you!<br />Questions…<br />