Waterloo Ideaca Mobility Presentation: May 2012
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Waterloo Ideaca Mobility Presentation: May 2012

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This event focused on the urgent need for Canadian businesses to step up their initiaves in creating a mobile platform for both their employees and for their customers. ...

This event focused on the urgent need for Canadian businesses to step up their initiaves in creating a mobile platform for both their employees and for their customers.

Brad Blaskavitch, Sales Director at Ideaca, touched on the many ways a company can develop different mobile strategies to better their customers experience, as well as satisfying the everchanging needs of their employees.

Christa Nesbitt, Sales Director at Ideaca, also wowed the audience with a few demos showcasing submitting expenses on the go, tracking store productivity and sales in real-time and a virtual tracking program to discover and maintain issues in the field.

If you missed out on this event, it will be hosted again in Fall 2012 in Toronto, Calgary, Edmonton and Vancouver. Stay up-to-date for event details in your city!

contact us: toronto@ideaca.com

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Waterloo Ideaca Mobility Presentation: May 2012 Waterloo Ideaca Mobility Presentation: May 2012 Presentation Transcript

  • Thank you for your patience.The presentation will begin momentarily.
  • Mobility…Canada’s Most Overlooked Priority and Why it isCrucial to Business Success ©2011 Ideaca
  • Ideaca OverviewWhat is Mobility?Mobility Industry TrendsBenefits of MobilityBuilding a Mobile StrategyQuestions
  • About IdeacaIdeaca is a Canadian based consulting firm that advises on andimplements business applications• Offices in Vancouver, Calgary, Edmonton, Toronto and Kitchener• Privately held with over 250 employees• Over 350 satisfied, repeat customersOur Areas of Focus Include:• Strategic Consulting & Advisory Services• Business Intelligence• Mobility Advisory Implementation Services Services• Customer Relationship Management (CRM)• Portals and Collaboration• Enterprise Resource Planning (ERP)• Custom Application Development• Enterprise Application Integration Support Services• Cloud Computing• Support Services Big Firm Consulting, Small Team Dedication, Benefits-Based Delivery ©2011 Ideaca
  • Ideaca OverviewWe are a trusted strategic advisory & technology services partner from Strategy to Solution• With a benefits based delivery model, we work with customers to concentrate on achieving tangible benefits quickly• Our approach builds capabilities, not just systems. We put a heavy emphasis on people dimensions of project success and ensure your people have the capabilities and knowledge for continued success long after we are gone• Experience-based project approach methodology & delivery tools that allow us to seamlessly & effectively work with clients and other external partners ©2011 Ideaca
  • Ideaca OverviewWhat is Mobility?Mobility Industry TrendsBenefits of MobilityBuilding a Mobile StrategyQuestions
  • Poll Warm UpDid you bring a mobile device with you? A. No, I’m unplugged B. Yes, I have my Blackberry C. Yes, I have my iPhone D. Yes, I have my Android E. Yes, I have my Tablet ©2011 Ideaca 7
  • What is Mobility? ©2011 Ideaca 8
  • What is Mobility? ©2011 Ideaca 9
  • What is Mobility? ©2011 Ideaca 10
  • What is Mobility? ©2011 Ideaca 11
  • What Mobility IS NOT! Citrix Remote Desktop Terminal Server Putting a mobile login on your current applications Solely a link to a website ©2011 Ideaca 12
  • What is Mobility? • It changes business models • It is about an integrated experience • It should be about the right data • Make mobility fit the purpose • Mobility should be corporately owned, personally enabled • Start securing data in motion ©2011 Ideaca 13
  • DEMO: Entering Travel Expenses ©2011 Ideaca 14
  • 7 Traits of Highly Effective MobilitySoftware Solutions1. Scales well to accommodate 2. Offers proven 3. Accommodates specific 4. Features a crisp user future growth in your security features exposure requirements for interface to enhance the organization forms, fields and tables in user experience even the most complex environments 5. Is easily deployed with 6. Allows flexible 7. Operates in both online and no "gotchas" during the control and validation offline environments implementation phase functionality ©2011 Ideaca 15
  • Mobility: a Bottom Up Revolution There are a lot of devices out there … There are now more Mobile Phones (5.1 B) than toothbrushes (4.2 B) ©2011 Ideaca 16
  • And there are going to be a lot more … Sources: http://www.businessinsider.com/the-one-chart-you-need-to-see-to-understand-mobile-2011-11?utm_source=%23frankguillen&utm_medium=twitter&utm_campaign=FrankGuillen+Buzz, http://www.businessinsider.com/the-future-of-mobile-deck-2012-3?op=1 ©2011 Ideaca
  • Mobility is a complex, fast-moving,marketplace … Windows Windows 32 iPhone iPad Android BlackBerry Symbian Palm Mobile ©2011 Ideaca
  • In the Headlines… ©2011 Ideaca 19
  • Mobility: Data In…Info Out Mobility Mobile “Data In” “Info Out” “Data In” “Info Out” Business Process Business Analytics Business Process Business Analytics Systems of Systems of Systems of Systems of Record Record Engageme Engagement nt ©2011 Ideaca 20
  • Mobility: Touches People ©2011 Ideaca 21
  • Ideaca OverviewWhat is Mobility?Mobility Industry TrendsBenefits of MobilityBuilding a Mobile StrategyQuestions
  • Mobility is Here: Embrace It! In 2016, 350 million employees will use smartphones — 200 million will bring 350M their own.* 100% employees with spending smartphones increase on 1.2B mobile projects spending increase 60% on mobile projects growth in 46% collaboration enterprises support personal devices 2B downloads apple app store 2011 2012 2013 2014 2015 2016*Forrester: Mobile is the New Face of Engagement; updated February 23, 2012t ©2011 Ideaca 23
  • Mobility: What it means for your Company • The deployment of line-of-business (LOB) applications in large enterprises is happening in earnest today as organizations recognize strong business benefits in the deployment of such solutions • Recent IDC survey data demonstrates that 70% of all organizations have deployed at least one mobile enterprise application beyond email • Most organizations have seen a return within 12 – 18 months ©2011 Ideaca
  • Poll 1 • How many mobile applications do you regularly use for personal use? A. 0 B. 1 C. 2-5 D. 6-10 E. 10+ ©2011 Ideaca
  • Poll 2 • How many mobile applications do you use for business use? A. 0 B. 1 C. 2-5 D. 6-10 E. 10+ ©2011 Ideaca
  • Mobilized Apps Priorities & Maturity ©2011 Ideaca 27
  • Global Enterprise Mobile Application Adoption Source: Aberdeen Group, September 2011 ©2011 Ideaca
  • Mobile Investment Costs Mobility Cost Breakdown Wireless Carriers 4%1% 5% Mobile Devices 41% 27% IT Support Training Server Hardware Wireless 22% Applications/Software ©2011 Ideaca
  • Poll 3 • How many mobile applications are you planning to deploy in the next 12 months? A. 0 B. 1 C. 2-5 D. 6-10 E. 10+ ©2011 Ideaca 30
  • Ideaca OverviewWhat is Mobility?Mobility Industry TrendsBenefits of MobilityBuilding a Mobile StrategyQuestions
  • Mobile Application Adoption Drivers Source: Aberdeen Group, September 2011 ©2011 Ideaca
  • Benefits of Mobility Increased Revenue Increased Employee Increased Satisfaction & Cost Savings Productivity Customer Competitive Satisfaction Advantage & Retention ©2011 Ideaca
  • Benefits of MobilityIncreased Revenue • Leverage the mobile channel to increase sales orders, and revenue Increased Revenue • Route planning using GPS to Increased Increased schedule more client visits in a Employee Satisfaction & Cost day and optimize technician Savings Productivity routes • Ability to add additional value during the delivery of a service. Customer Competitive Satisfaction Advantage & Retention • Accelerate buying decisions ©2011 Ideaca
  • Case StudyiPads Help to Double Sales ©2011 Ideaca 35
  • Mobile Business Intelligence in Action ©2011 Ideaca
  • Benefits of MobilityIncreased Cost Savings • IT operations cost reductions account for 20% of the total savings Increased Revenue from mobility • Changing the way mobile workers Increased use IT eliminated or greatly reduced Increased Employee Cost the requirements for the old IT Satisfaction & Productivity Savings infrastructure • The improvement in business operations account for approximately 17% of the total Customer benefits Competitive Satisfaction Advantage & Retention • LOB operations are designed to automate business processes and increase information distribution and flow ©2011 Ideaca
  • Mobility Can Be Simple ©2011 Ideaca 38
  • Examples of Cost Savings Reduce Attracting & Route Retaining Admin Planning Talent Costs Reduce Reduced Warranty or Legal Claim Costs Real Time Liability / Documentation Claims ©2011 Ideaca 39
  • Benefits of MobilityIncreased Customer Satisfaction • Engage your customer in newer Increased ways Revenue • Respond to your customer more Increased Increased quickly and more accurately Employee Cost Satisfaction & Savings Productivity • Increase your “stickiness” to the customer Customer Competitive Satisfaction Advantage & Retention People’s lives are a sequence of moments. Mobile apps let people act — and offer feedback — in those moments. (November 16, 2011, “Mobile Mandate For eBusiness Professionals”) ©2011 Ideaca
  • Benefits of MobilityCompetitive Advantage • Collaboration combined with Increased Revenue innovation enables you to be responsive and agile. Increased • Lower costs can give you a Increased Employee Cost competitive edge Satisfaction & Savings Productivity • Mobility can enable collaboration Customer Competitive Satisfaction Advantage & Retention “Serve customers at the lowest possible cost and instill in them a self-service habit.” (Forrester: February 23, 2012) ©2011 Ideaca
  • Benefits of MobilityIncreased Employee Satisfaction and Productivity Increased • User productivity benefits are Revenue typically the most significant of all of the benefits generated by mobile Increased LOB solutions Increased Employee Cost Satisfaction & Savings Productivity • On average, users were said to be 14% more productive through a combination of reducing the time spent in acquiring the information Competitive Customer needed for their jobs and Satisfaction Advantage & Retention increasing their time and ability to provide information to their customersBest in class companies have achieved38% year over year improvement inemployee productivity compared to 14%. ©2011 Ideaca
  • Case StudyCommunity Nursing Goes Mobile ©2011 Ideaca 43
  • GPS Overlays in Action ©2011 Ideaca
  • Poll 4Where does (or would) your companyrealize the MOST benefit from mobility?A. Employee SatisfactionB. Percentage of Workload Completed on Mobile DeviceC. Operational EfficiencyD. Employee ProductivityE. Customer Satisfaction & Retention ©2011 Ideaca
  • Mobility Best-in-Class Performance Source: Aberdeen Group, September 2011 ©2011 Ideaca
  • Mobile Workers by Category Delivery personnel/drivers 2% Factory/production staff 3% Construction/tradespeople 2% Specialty/Other Public Safety 2% 19% Physicians/clinicians 5% Public Service 2% 44% Faculty 3% Field Force 36% Field Sales 21% Field Service 12% Mobile Senior Executives 15% Professional Managers 10% Consultants 8% Other knowledge worker staff 7% Administrative 4% ©2011 Ideaca 47
  • Business Case forMobile Business Intelligence ©2011 Ideaca
  • Business Case forMobile Business Intelligence  Enables better, more timely decision making  Empowers everyone in the organization  Provides a single version of the truth (inside and outside the office)  Can be applied to any corporate data; can re-use existing reports Report “In the Office” Report “On the Road” ©2011 Ideaca
  • Ideaca OverviewWhat is Mobility?Mobility Industry TrendsBenefits of MobilityBuilding a Mobile StrategyQuestions
  • Challenges to Building a Mobile Strategy ©2011 Ideaca 51
  • Why Build a Mobile Strategy? ©2011 Ideaca 52
  • IT has to respond to this challenge NOW … Enterprises Smartphones & tablets are building mobile applications today are the dominant computing device Tablets Forecast 45% 1800 1600 of companies as a priority will 1400 implement mobile enterprise 1200 apps in 2011 1000 (millions of units) 800 600 58% 400 200 expect to support up to 4 0 different mobile operating 2010 2011 2012 2013 2014 system platforms Desktop PC Mobile PC Smartphones Media Tablets ©2011 Ideaca
  • Mobile Strategy Influencers ©2011 Ideaca 55
  • Enterprise Mobile Strategy • Define a Mobility Vision • Research and Analysis • Competitors • Industry Trends and Non-Related Industry Trends • Create a Mobility Framework • Establish a Mobility Eco-System • Define an Infrastructure Roadmap ©2011 Ideaca 56
  • BYOD Strategy Put the Policy in Start with Mobile Place and Enforce It Secure the Tablets Put IT Back in Charge Device Management Create & Maintain Plan for Multiple Smart Evolve to Enterprise Compare your a Device Inventory Devices per User Mobility Management Organization’s (EMM) Performance ©2011 Ideaca 57
  • Mobility Beyond the ROI Organizational Consider the culture of your organization in your Factors mobile strategy and your customer branding/value proposition. Evaluate the current state of existing business applications and business processes Ensure a mobile application will add value, consider a pilot Update your company policies Acceptable Use Employee responsibility for lost/stolen damaged devices Privacy policies and security policies ©2011 Ideaca
  • Summary : Recommended Next Steps Define your Mobility Strategy Manage your Mobility Reassess and Adjust Infrastructure Realize the Benefits Develop and/or Deploy Apps ©2011 Ideaca
  • Ideaca OverviewWhat is Mobility?Mobility Industry TrendsBenefits of MobilityBuilding a Mobile StrategyQuestions
  • Thank you For further discussion, please contact us: Brad Blaskavitch: (519) 340 1017 Brad.Blaskavitch@ideaca.com Or Christa Nesbitt: (519) 340-1015 Christa.Nesbitt@ideaca.com ©2011 Ideaca