Vision , Mission
, Objectives and
Goals
By :
Anna Anjana Varghese
Lidhiya babu
Vision
“description of something in the future”
“mental perception of the kind of environment an
individual, or an organiz...
Vision Statement
A vision statement answers the question,
“ What will success look like?”

The pursuit of this image of su...
A Vision provides strong foundation for
developing a comprehensive mission
statement .
 Strategic vision addresses the „w...
Vision
•Strategic intent should lead to an end.
•That end is the vision of an organization or an individual.

•It is what ...
Characteristics
1. It‟s a blue print of the kind of business
organization the management is trying to
create and the marke...
Appeal to emotions and motivate employees
7. Narrow vision, can focus effort and excite
people
8. May not fit to present c...
Benefits of having a vision
Good visions are inspiring and exhilarating.
Help the organization to prepare for the future...
Limitations of a vision statement
Vague and incomplete
Not forward looking
Too broad
Uninspiring
Not distinctive
Examples
1. BSNL Vision Statement : “To become the
largest telecom service provider in Asia.”
2. Walt Disney vision Statem...
Example vision statement

Infosys
Vision “To be a globally respected
corporation that provides best-ofbreed business solut...
VISION
Our Vision is to be the world’s mobile
communication leader – enriching
customers’
lives,
helping
individuals, busi...
Mission
Mission
Organizations relate their existence to satisfying
a particular need of the society.

They do it in

terms of the...
Defining Mission
“essential
purpose
of
organization, concerning particularly why
in existence, the nature of the business
...


Different from vision by it is more focused
on „what is our business‟ as compared to
the „where are we headed‟ or „ wha...
Characteristics

1. Declaration of attitude
2. Customer orientation
3. Declare of social policy
1) Declaration of attitude
Not designed to specific or to have a
concrete end.
 Is declaration of attitude and outlook
 ...
2) Customer orientation
Reflects the anticipation of customer.
 The operating philosophy of the organization is
to identi...
„serve as a framework to evaluate both
current and prospective activities.
 „be stated in terms sufficiently clear to be
...
3) Declaration of social policy


Socially oriented policy suggest that the
company takes into consideration not only
pro...
Mission Statement

“A

mission

statement

is

an

enduring

statement of purpose that distinguishes one
business from oth...
BSNL mission
“To provide world class state of art technology
telecom services to its customers on demand
at competitive pr...
The mission statement of an organization is normally
short, to the point, and contains the following
elements:

Provides ...
Formulating mission
1.

What is the basic purpose of your organization?

2. What is unique about your organization?
3. Wha...
Components of mission statement

1. Product or service
2. Customers
3. Technology
4. Survival, growth & profitability
5. C...
1) Product or service
 Invariably includes mention of the product or
service the company offers to customers.
2) customer...
4) survival, growth and profitability
 make a general reference to the company‟s
survival and healthy functioning, which
...
6) Public image :
 elements of the company deals with how the
company wishes to be viewed by external
constituencies.
 T...
Need for an explicit mission
To ensure unanimity of purpose within the
organization.
To provide a basis for motivating t...
MISSION
Driving in a wireless world
Vodafone is primarily a user of technology
rather than a developer of it, and this fac...
Infosys

Mission
“"To achieve our
objectives in an environment of
fairness, honesty, and courtesy
towards
our
clients, emp...
A Vision statement describes what the
organization would like to become.

A Mission statement describes what the
organizat...
Example Mission Statements
1. Wal-Mart "To give ordinary folk the chance to
buy the same thing as rich people."
2. Mary Ka...
Examples of vision and mission
statements are :
Bellevue Hospital, New york :

Vision : “ The Bellevue Hospital is the lea...
California Energy commission
Vision Statement : “ It is the California Energy
Commission for Californians to have
energy c...
Synthite industries
VISION Statement
“By consistently delivering the Ingredients of success for the
most exciting Food,
He...
L $ T technology,Engineering
and Construction Company


Vision
◦ L$T shall be a professionally managed indian
multination...
Diffrence b/w vision and mission
Mission Statement
Vision Statement
A Mission statement talks about HOW you A Vision state...
What do we do today? For
Where do we want to be going forward? When
whom do we do it? What is the do we want to reach that...
Objectives
Objectives
Objectives represent a managerial commitment to
achieve specified results in a specified period, of
time. They ...
“Objectives are end results of
planned activity”

“Objectives state what is to be
accomplished by when and should
be quant...
• objectives are more specific and narrower
• Objectives are always measurable and
particular
• It vary with the hierarchi...
Importance of objectives
1. Objectives help to define the organization in its
environment

2. Objectives help in coordinat...
Characteristics of good Objective

1. Specific and Unambiguous
2. Time horizon
3. Flexible

4. Attainable
5. Measurable
6....
1) Specific and unambiguous
Help to remove confusion about the target
at which efforts should be directed
 Help to determ...
2) Time horizon
Should be stated in terms of a time frame
within which they should be attained
 Without a timeframe, an o...
3) Flexible


Since objectives are set in the future, which
cannot be predicted, exactly there should be
room for alterin...
4) Attainable
Objectives are balanced act between being
too easy and too difficult
 Should be challenging enough in that ...
5) Measurable
Should be stated in quantifiable, measurable
terms
 So everyone can clear about
objectives, progress can be...
6) Multiple objective
Rare to have just one objective that all
employees work towards.
 Eg : An objective such as increas...
Characteristics
1. Facilitate to achieve mission and goals
2. Set the basis for strategic decision making
3. Clear the rel...
Factors affecting Objectives
1. Size of the organization :Bigger size makes
that objective formulation process complex.

2...
Areas of objectives
1. Markets share
2. Leadership in innovation and technology
3. Product quality and productivity
4. Res...
1) Market share
Healthy market share should sustain even
as an organization tries to increase its
share.
 Sustainable mar...
2) Leadership in innovation &
productivity
Innovation is needed for success and in
some cases for survival.
 Innovation m...
3) Product quality and productivity
Designing and ensuring quality has been
shown to be critical competitive strength.
 C...
4) Recourse level
Resources includes
inventory, equipments, capital, human
capital
 Resources imply cost, their use shoul...
6) Performance level
Related to productivity and effectiveness
 Performance objectives can also include
innovation and pr...
Example Objectives
Minnesota Mining & Manufacturing
(3M)
Financial objectives
1. To achieve 10% growth in earnings
per sha...
Objectives of BSNL
National Plan Target of 500 million subscriber base
for the country by December 2010.
Broadband custo...
Goals
Goal

Goal is defined as an “intermediate result
to be achieved by a certain time as part of

the grand plan . A plan can,...
• Goal is a specific target that a firm intend to
reach in long term.

• A describes clearly the activities and task to
be...
• Provide basics for measuring companies
performance and the process it is making
towards the vision.
• Strategic goals he...
Two types of Goals
1)


Financial goals :
These goals focus on achieving a certain
level of financial performance, measur...
2)


Strategic goals :
The goals focus on achieving strategic or
competitive advantages within the
industry, like technol...
Characteristics of goal
According to M.D.Richards :

1) Specific : so that they are precise and
measurable, would assist m...
2) Issues of goal :
 Short-term goals and objectives should be
left to lower level managers to identify, plan
and achieve...
3) should be well constructed, realistic and
challenging :
 Challenging goals motivates managers to
be innovative, creati...
Examples of goals
Strategic goals of ‘EI paso Electrical
Company’ in various operations are :
Customer Service :
 Provide...
Community service :
 Promote economic growth and increased
development of the company‟s total service area
 Provide job ...
Shareholders relations :
 Assure that all expenditure are made in such a
way as to protect and enhance shareholders
inves...
Employee-management obligations :
 Monitor and strive to improve the quality of
management and supervision
 Attract, dev...
Corporate communication :
 Make a assertive effort to provide
information communication on relevant
company issues
 Keep...
Goal vs Objectives :
Goals are an expected or desired outcome of a
planning process. Goals are usually broad,
general expr...
Goals vs objectives
Goal

Objective

The purpose toward which an endeavor is
directed.

Something that one's
efforts or ac...
San Antonio Multi-Service Market
Mission: Maximize Utilization of the Direct Care System in the San
Antonio Multi-Service ...
Referred books
Strategic Management- A book on business policy / Corporate
planning
Francis Cherunilam
Strategic Managemen...
vision, mission, goals and objectives
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vision, mission, objectives explanation and also comparison with examples of each, as a part of Strategic Management.

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  • Vague & incomplete : the statement is not specific or clear regarding what the company is doing to prepare for the future.Not forward looking : the statement does not indicate how the management plans to change and move from present focus to futureToo broad : the statement is too generic in nature; it appears that the company can follow any industry or market.
  • Too easy : In which case they are easily attained with little extra effort and do not add to motivation or driveToo difficult : In which case a lot of effort could go into trying to attain them, but result in frustration and loss of motivation.
  • Transcript of "vision, mission, goals and objectives"

    1. 1. Vision , Mission , Objectives and Goals By : Anna Anjana Varghese Lidhiya babu
    2. 2. Vision “description of something in the future” “mental perception of the kind of environment an individual, or an organization, aspires to create within a broad time horizon and the underlying conditions for the actualization of this perception”
    3. 3. Vision Statement A vision statement answers the question, “ What will success look like?” The pursuit of this image of success is what motivates people to work together.
    4. 4. A Vision provides strong foundation for developing a comprehensive mission statement .  Strategic vision addresses the „where are we going‟ questions and explains the course and direction chartered by management.  A strategic vision should provide a clear understanding of what the business should look like and provide help to take strategic decisions. 
    5. 5. Vision •Strategic intent should lead to an end. •That end is the vision of an organization or an individual. •It is what the firm or a person would ultimately like to become. •Should be short and specific. •It should be based on overall purpose of organization
    6. 6. Characteristics 1. It‟s a blue print of the kind of business organization the management is trying to create and the market position it would occupy. 2. It should be forward looking a provide strategic course the management will adopt to help the company prepare the future 3. Specific and provide guidelines to managers for making decisions and allocating resources 4. Flexible to changing environment 5. Within realm of companies hope to achieve
    7. 7. Appeal to emotions and motivate employees 7. Narrow vision, can focus effort and excite people 8. May not fit to present circumstance, but contributes to future. Shows picture of future. 9. Should be easy to explain to all stake holders and preferably short 6.
    8. 8. Benefits of having a vision Good visions are inspiring and exhilarating. Help the organization to prepare for the future. Clarifies and crystallizes the senior executives views about the companies long term direction. Good vision reduces risk-taking and experimentation. Good vision help to motivate and morale boosting of employees. Good visions are competitive, original and unique. Good visions represent integrity, they are truly genuine and can be used for the benefit of people.
    9. 9. Limitations of a vision statement Vague and incomplete Not forward looking Too broad Uninspiring Not distinctive
    10. 10. Examples 1. BSNL Vision Statement : “To become the largest telecom service provider in Asia.” 2. Walt Disney vision Statement : “Make people happy” 3. Stokes Eye Clinic, Florence, South Carolina : “Our vision is to take care of your vision.”
    11. 11. Example vision statement Infosys Vision “To be a globally respected corporation that provides best-ofbreed business solutions, leveraging technology, delivered by best-inclass people."
    12. 12. VISION Our Vision is to be the world’s mobile communication leader – enriching customers’ lives, helping individuals, businesses and communities be more connected in a mobile world.
    13. 13. Mission
    14. 14. Mission Organizations relate their existence to satisfying a particular need of the society. They do it in terms of their mission. Mission is a statement which defines the role that an organization plays in a society. It refers to the particular need of that society for instance, its information needs.
    15. 15. Defining Mission “essential purpose of organization, concerning particularly why in existence, the nature of the business in, and the customers it seeks to serve satisfy.” the it is it is and “purpose or reason for the organization‟s existence.” “mission is an enduring statement of purpose that distinguishes one firm from other similar firm.”
    16. 16.  Different from vision by it is more focused on „what is our business‟ as compared to the „where are we headed‟ or „ what we wand to become‟ nature of vision.
    17. 17. Characteristics 1. Declaration of attitude 2. Customer orientation 3. Declare of social policy
    18. 18. 1) Declaration of attitude Not designed to specific or to have a concrete end.  Is declaration of attitude and outlook  Is meant to provide motivation, general direction, an image and a philosophy to guide the organization  Should be flexible, even vague to provide room for adapting to changing environments and ways of operations 
    19. 19. 2) Customer orientation Reflects the anticipation of customer.  The operating philosophy of the organization is to identify customer needs and then provide a product or service that fulfill those needs. Should define:  „what organization is and what is aspiring to be‟  „be limited enough to exclude some exclude some ventures and broad enough to allow for creating growth  „Have its own identity that distinguish it from others‟ 
    20. 20. „serve as a framework to evaluate both current and prospective activities.  „be stated in terms sufficiently clear to be widely understood throughout the organization‟ 
    21. 21. 3) Declaration of social policy  Socially oriented policy suggest that the company takes into consideration not only profit owed to shares and what it owes to major stakeholders, but also seriously responds to responsibilities towards consumer, environmentalists, minorities.
    22. 22. Mission Statement “A mission statement is an enduring statement of purpose that distinguishes one business from other similar firms. A mission statement identifies the scope of a firm‟s operations in product and market terms.”
    23. 23. BSNL mission “To provide world class state of art technology telecom services to its customers on demand at competitive prices. “ To provide world class telecom infrastructure in its area of operation and to contribute to the growth of country‟s economy.”
    24. 24. The mission statement of an organization is normally short, to the point, and contains the following elements: Provides a concise statement of why the organization exists, and what it is to achieve; States the purpose and identity of the organization; Defines the institution's values and philosophy; and Describes how the organization will serve those
    25. 25. Formulating mission 1. What is the basic purpose of your organization? 2. What is unique about your organization? 3. What is in your company that will make it stand out in a crowd? 4. Who are, and who should be, your principal customers? 5. What are the basic beliefs, philosophical priorities of your firm? values and
    26. 26. Components of mission statement 1. Product or service 2. Customers 3. Technology 4. Survival, growth & profitability 5. Company philosophy 6. Public image 7. employees
    27. 27. 1) Product or service  Invariably includes mention of the product or service the company offers to customers. 2) customers  Information in the mission statement describes the profiles of customers and the organization it services. 3) Technology  Components of the mission statement generally refers to means of production, operations and organizational functions.  It include elements such as equipments, materials, techniques, processes
    28. 28. 4) survival, growth and profitability  make a general reference to the company‟s survival and healthy functioning, which include growth and profitability. 5) Company philosophy :  It reflects the basic believes, values, aspirations and ethical priorities of company that guide the employee in conditioning organizational function.
    29. 29. 6) Public image :  elements of the company deals with how the company wishes to be viewed by external constituencies.  To create a positive public image, the mission statement could explicitly refers to the responsiveness of the company to concerns about the company and the society 7) Employees:  To develop a public image a company could include concerns for recognition of the value of employees in the statement
    30. 30. Need for an explicit mission To ensure unanimity of purpose within the organization. To provide a basis for motivating the use of the organizations resources. To develop a basis, or standard, for allocating organizational resources. To establish a general tone or organization climate. To serve as a focal point for those who can identify direction. with the organization‟s purpose and
    31. 31. MISSION Driving in a wireless world Vodafone is primarily a user of technology rather than a developer of it, and this fact is reflected in the emphasis of our work programme on enabling new applications of mobile communications, using new technology for new services, research for improving operational efficiency and quality of our networks, and providing technology vision and leadership that can contribute directly to business decisions.
    32. 32. Infosys Mission “"To achieve our objectives in an environment of fairness, honesty, and courtesy towards our clients, employees, vendors and society at large."
    33. 33. A Vision statement describes what the organization would like to become. A Mission statement describes what the organization is now. “What the company is providing to society?”
    34. 34. Example Mission Statements 1. Wal-Mart "To give ordinary folk the chance to buy the same thing as rich people." 2. Mary Kay Cosmetics "To give unlimited opportunity to women." 3. 3M "To solve unsolved problems innovatively" 4. Google's mission is “to organize the world's information and make it universally accessible and useful.”
    35. 35. Examples of vision and mission statements are : Bellevue Hospital, New york : Vision : “ The Bellevue Hospital is the leader in providing resources necessary to realize the country‟s highest level of health throughout life. ” Mission : “ The Bellevue Hospital, with respect, compassion,integrity and courage, honours the individuality and confidentiality of our patients, employees and community, and is progressive in anticipating and providing future health care services .”
    36. 36. California Energy commission Vision Statement : “ It is the California Energy Commission for Californians to have energy choices that are affordable, reliable, diverse, safe and environmental acceptable. “ Mission Statement : “ It is the California Energy Commission‟s mission to assess, advocate and act through public/private partnership to improve energy system that promote a strong economy and health environment. ”
    37. 37. Synthite industries VISION Statement “By consistently delivering the Ingredients of success for the most exciting Food, Health and Wellness Solutions, we will be the partner of choice to our clients worldwide”. MISSION statement • • • • • GROWTH INNOVATION SERVICE ENHANCE VALUE MAKING IT A GREAT PLACE TO WORK
    38. 38. L $ T technology,Engineering and Construction Company  Vision ◦ L$T shall be a professionally managed indian multinational, committed to total customer satisfaction and enhancing shareholders value. Mission L$T belives that the true and full measures of growth, success and progress lies beyond balance sheets or conventional economic indices. It is best reflected in the difference that business and industry makes to the lives of peoples. Through its social investments L$T addresses the needs of communities residing in the vicinity of its facilities, taking sustainable initiative in the areas of health, education, enivironment conservation, infrastructure and community development .
    39. 39. Diffrence b/w vision and mission Mission Statement Vision Statement A Mission statement talks about HOW you A Vision statement outlines WHERE you want to be. will get to where you want to be. Defines Communicates both the purpose and values of your About the purpose and primary objectives related business. to your customer needs and team values. It answers the question, “What do we do? What makes us different?” It answers the question, “Where do we aim to be?” Answer A mission statement talks about the Time present leading to its future. It lists the broad goals for which the organization is formed. Its prime function is internal; to define the key measure or Function measures of the organization's success and its prime audience is the leadership, team and stockholders. A vision statement talks about your future. It lists where you see yourself some years from now. It inspires you to give your best. It shapes your understanding of why you are working here. Your mission statement may change, but it As your organization evolves, you might feel tempted to should still tie back to your core values, change your vision. However, mission or vision Change customer needs and vision. statements explain your organization's foundation, so change should be kept to a minimum.
    40. 40. What do we do today? For Where do we want to be going forward? When whom do we do it? What is the do we want to reach that stage? How do we benefit? In other words, Why we want to do it? Developing a do what we do? What, For statement Whom and Why? Purpose and values of the organization: Who are the organization's primary "clients" (stakeholders)? What are the responsibilities of the Features of an organization towards the effective statement clients? Clarity and lack of ambiguity: Describing a bright future (hope); Memorable and engaging expression; realistic aspirations, achievable; alignment with organizational values and culture
    41. 41. Objectives
    42. 42. Objectives Objectives represent a managerial commitment to achieve specified results in a specified period, of time. They clearly spell out the quantity and quality of performance to be achieved, the time period, the process and the person who is responsible for the achievement of the objective.
    43. 43. “Objectives are end results of planned activity” “Objectives state what is to be accomplished by when and should be quantified if possible.”
    44. 44. • objectives are more specific and narrower • Objectives are always measurable and particular • It vary with the hierarchical level in the organization, becoming more focused and short term going down from top level to frontline managers. • Objectives are critical for organizational effectiveness and efficiency, and it has been shown that managers who aggressively pursue objectives perform better that managers who are not driven by them.
    45. 45. Importance of objectives 1. Objectives help to define the organization in its environment 2. Objectives help in coordinating decisions and decision-maker 3. Objectives help in formulating strategies 4. Objectives provide standards for assessing organizational performance
    46. 46. Characteristics of good Objective 1. Specific and Unambiguous 2. Time horizon 3. Flexible 4. Attainable 5. Measurable 6. Multiple objectives
    47. 47. 1) Specific and unambiguous Help to remove confusion about the target at which efforts should be directed  Help to determine reward structure in fair and equitable manner  Eg : objective of almost every business would have increased profitability, but it should be explicitly explained, as 10% increase in profit 
    48. 48. 2) Time horizon Should be stated in terms of a time frame within which they should be attained  Without a timeframe, an objective would be ineffective and almost meaningless.  Eg : A 10% increase in profit being targeted over a year is a different, objective than over 2yrs, if there is no time horizon, this objective would serve no purpose 
    49. 49. 3) Flexible  Since objectives are set in the future, which cannot be predicted, exactly there should be room for altering an objective should the environment change.
    50. 50. 4) Attainable Objectives are balanced act between being too easy and too difficult  Should be challenging enough in that they give rise to innovation and fresh approaches, yet they should be achievable with not too much increase in resourse 
    51. 51. 5) Measurable Should be stated in quantifiable, measurable terms  So everyone can clear about objectives, progress can be measured towards the objectives and employees morale can be tied to number rather than personalities 
    52. 52. 6) Multiple objective Rare to have just one objective that all employees work towards.  Eg : An objective such as increasing in number of customers served would directly with either a cost maximization or quality improvement objective.  Even when the management aligns different objectives, even seemingly opposing ones, but all efforts is coordinated in the same direction. 
    53. 53. Characteristics 1. Facilitate to achieve mission and goals 2. Set the basis for strategic decision making 3. Clear the relationship of organization with environment 4. Understandable to each member of organization 5. Should be measurable and controllable• Should be relat ed to time frame 6. Should be challenging• Should be concrete and specific 7. Should be formed within the constraints 8. Should motivate people.
    54. 54. Factors affecting Objectives 1. Size of the organization :Bigger size makes that objective formulation process complex. 2. Level of management :Organizational objectives are set by managers. Different levels of managers set different kinds of objectives. 3. Organization culture :Culture is a system of shared set of values,beliefs and norms that guide behavior.
    55. 55. Areas of objectives 1. Markets share 2. Leadership in innovation and technology 3. Product quality and productivity 4. Resource level 5. Customer satisfaction 6. Performance level 7. Social responsiveness
    56. 56. 1) Market share Healthy market share should sustain even as an organization tries to increase its share.  Sustainable market share is important in stable markets and in competitive environment. 
    57. 57. 2) Leadership in innovation & productivity Innovation is needed for success and in some cases for survival.  Innovation must be translated into objectives and indicate what the organization is aiming for. 
    58. 58. 3) Product quality and productivity Designing and ensuring quality has been shown to be critical competitive strength.  Constant balance between achieving efficiency as related to cost-cutting objective and maintaining quality. 
    59. 59. 4) Recourse level Resources includes inventory, equipments, capital, human capital  Resources imply cost, their use should be minimized without any compromise in aspects such as quality and serivice  5) Customer satisfaction  Maintaining customer relations and building customer loyalty and goodwill are highly desirable
    60. 60. 6) Performance level Related to productivity and effectiveness  Performance objectives can also include innovation and professional development  7) Social responsiveness  Business respond to society and community by specifying explicit objectives for socially beneficial activities.
    61. 61. Example Objectives Minnesota Mining & Manufacturing (3M) Financial objectives 1. To achieve 10% growth in earnings per share. 2. To achieve 20% - 25% return on equity. 3. To achieve 27% return on capital employed.
    62. 62. Objectives of BSNL National Plan Target of 500 million subscriber base for the country by December 2010. Broadband customers base of 20 million in the country by 2010 as per Broadband policy 2004.
    63. 63. Goals
    64. 64. Goal Goal is defined as an “intermediate result to be achieved by a certain time as part of the grand plan . A plan can, there for have many goals.”
    65. 65. • Goal is a specific target that a firm intend to reach in long term. • A describes clearly the activities and task to be completed by an individual, a department or an organization. • Goals should be measurable, quantitative, challenging, realistic, consistent and prioritized.
    66. 66. • Provide basics for measuring companies performance and the process it is making towards the vision. • Strategic goals help managers to establish end result of activities in general without getting bogged down in details, such as issues of measurement and timing
    67. 67. Two types of Goals 1)  Financial goals : These goals focus on achieving a certain level of financial performance, measured in terms of return in investment or growth of revenues
    68. 68. 2)  Strategic goals : The goals focus on achieving strategic or competitive advantages within the industry, like technology leadership, creativity and innovation and superior customer service
    69. 69. Characteristics of goal According to M.D.Richards : 1) Specific : so that they are precise and measurable, would assist management in monitoring the progress towards achievement of goals at each specific point of time
    70. 70. 2) Issues of goal :  Short-term goals and objectives should be left to lower level managers to identify, plan and achieve  Issues like lowering of cost and improving quality should be included in goals of middle level managers
    71. 71. 3) should be well constructed, realistic and challenging :  Challenging goals motivates managers to be innovative, creative and ambitious in improving operations, marketing, sales, etc. 4) Specification of time period
    72. 72. Examples of goals Strategic goals of ‘EI paso Electrical Company’ in various operations are : Customer Service :  Provide quality service to customer at least equal to the highest standard in the industry  Maintain reliability of service to customer at a level above 99%  Ensure that customer are educated about the safety aspects of using electricity.
    73. 73. Community service :  Promote economic growth and increased development of the company‟s total service area  Provide job opportunities and investment in the service area which promotes a higher standards of living for all citizens.  Cooperate with and serve the educational institutions located in the service area in a manner consistent with other leaders in the industry.
    74. 74. Shareholders relations :  Assure that all expenditure are made in such a way as to protect and enhance shareholders investment.  Provide a rate of return to the shareholders which is competitive with other investments  Base all company involvement in new programmes or projects on solid economic principles
    75. 75. Employee-management obligations :  Monitor and strive to improve the quality of management and supervision  Attract, develop and retain able and loyal employees  Provide equal employment opportunities and a high degree of training along with modern, professional tools
    76. 76. Corporate communication :  Make a assertive effort to provide information communication on relevant company issues  Keep senior management apprised and educated on current topics of interest  Enhance the community image of the company by being receptive to the needs of customer and the community
    77. 77. Goal vs Objectives : Goals are an expected or desired outcome of a planning process. Goals are usually broad, general expressions of the guiding principles and aspirations of an organization. Objectives are precise targets that are necessary to achieve goals. Objectives are detailed statements of quantitatively or qualitatively measurable results the plan hopes to accomplish.
    78. 78. Goals vs objectives Goal Objective The purpose toward which an endeavor is directed. Something that one's efforts or actions are intended to attain or accomplish; purpose; target. I want to achieve success in the field of genetic research and do what no one has ever done. I want to complete this thesis on genetic research by the end of this month. Meaning Example Generic action, or better still, an outcome towards Specific action - the which we strive. objective supports attainment of the Action associated goal. Goals may not be strictly measurable or tangible. Measure Time frame Longer term Must be measurable and tangible. Mid to short term
    79. 79. San Antonio Multi-Service Market Mission: Maximize Utilization of the Direct Care System in the San Antonio Multi-Service Market Area Vision: A World-Class, Multi-Service, Unified Health System Serving San Antonio and Referred Beneficiary Market Goals: Optimize efficiency between direct and private sector care markets Eliminate duplicate services Increase synergy and cooperation among San Antonio MTFs Ensure patient satisfaction with access and quality service Strengthen Readiness by allocating appropriate mix of resources Collaborate support functions across the market Objectives: Establish the Consult and Appointing Management Office Increase RWPs / RVUs in the direct care system per the business plan Consolidate logistical and contracting functions Realign staff resources to meet patient demand Establish enrollment sites to meet changing patient demographics Enroll eligible beneficiaries up to capacity
    80. 80. Referred books Strategic Management- A book on business policy / Corporate planning Francis Cherunilam Strategic Management J. David Hunger & Thomas L Wheelen Strategic Management Garth Salonee , Andrea Shepard & Joel Podolny Article Vision, Mission and Objectives of Business Shanmuga Rao. Pandala Dr. N. V.S. Suryanarayana
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