Inspired by President Obama’s vision, government agencies have stepped on the accelerator and are opening up their agencies, data, and missions to the public like never before. With 305 million people in the US, that’s some lot of potential customers and users. And this audience spans different demographics, ethnicities, education levels, and levels of interest in government. Where product companies and organizations may be able to focus in on certain target audiences, “Gov 2.0″ success and continued energy President Obama’s brought to the government will depend on making ALL in the US feel welcome and engaged. Not a small task.
Presented at Interaction 10, the conference for interaction designers, in Savannah, GA, February 2010.
33. mosio.com More ways to have conversation - text in a question, get an answer / response
34. SCAD Service Design - http://servd.us What if we had kiosks in places like the Dept. of Motor Vehicles? Get involved while you’re stuck there.
35. Realizing lower-income patients must choose between spending the day to get to a doctor or spending the day cashing a check, getting groceries, this clinic was set up in a shopping strip with a bank and grocer. Patients can take a pager with them to do errands rather than sit in the waiting room.