1. R E L O C A T I O N S O L U T I O N S
R E L O C A T I O N S O L U T I O N S
W i t h B o u r n e s , i t ’ s p e r s o n a l .

2. Since 1875 Bournes has been making Relocations special, personal and easy.
Today’s generation of Bournes brings professional expertise, innovative
systems and a renowned personal touch to worldwide relocation solutions.
Five generations of Bournes – experts who
still lead the way
Our company is known for the way it looks after
customers. I am proud of the feedback we receive
from satisfied clients and their assignees for our
expertise and the fact that nothing is ever too
much trouble.
High service values are in our blood. Bournes’
customer-focused culture has been established
over many decades and continues today.
Our consistent success is founded in a large
knowledgeable team that includes experienced
Consultants and Account Managers.
Few of our competitors can claim such expert, long
serving and committed staff who enable Bournes
to deliver an excellent relocation experience
anywhere in the world.
Today Bournes combines modern technology and
online systems with traditional service concepts
that we still believe in, service with a smile.
I am pleased to say that Bournes people enjoy
their work and their biggest reward is our satisfied
customers. Our staff have at their disposal leading
move management systems, flexible, extensive
physical resources and a vast range of relocation
services that mean we can meet the individual
needs of our customers every time.
As part of the UniGroup Relocation network,
Bournes works in partnership with hundreds of
global relocation and move experts with local
knowledge of their market providing consistent
door-to-door service.
Choose Bournes for your relocation requirements
and you will be delighted with our ability to interpret
your needs, our service and our performance.
Wesley
Wesley Bourne,
Director

3. Our team works hard to ensure
the name Bournes represents
the highest standards of
service and value for money
so that our business is one my
family and the whole company
can be proud of.
Eric Bourne
Wi t h B o u r n e s , i t ’s p e r s o n a l . T h a t ’s a promise.
Wi t h B o u r n e s , i t ’s p e r s o n a l . T h a t ’s a promise.

4. The Bournes
promise is based
on decades
of experience,
expertise and a
wide range of
tailored services
• A deep understanding of your
company’s objectives
• Practical solutions to your
relocation challenges
• Friendly, attentive service from
Bournes experts at all times
• Crystal clear pricing and
assured SLAs
• Help and advice at every point
• A range of destination services
to meet every eventuality
S K I L L S
Relocating than your K N O W L E D G E
E O P L E
P

5. Supporting
employee
performance
anywhere
in the world
Bournes people will help you achieve
your relocation objectives by helping
relocate your internationally
mobile workforce.
We understand that you manage
relocation policies for your
organisations and have to balance the
needs of the business with the service
requirements of your employees
across different languages,
time zones and cultures.
Bournes consults closely with
Department Heads to maximise
resources, and manage
compliance and audit risks.
Call your Mobility Specialist
on 0845 070 2007
C O R P O R A T E C U L T U R E
Relocating more
your staff

6. Bournes helps to align global mobility
to strategic goals
When 140 HR leaders and senior executives were asked*
How important is it to align global mobility strategy
with your organisation’s business strategy?
88% 2%
however only
2% felt these strategies
were aligned
88% responded saying
it was important or
critically important,
Bournes works with clients to understand and meet the needs of the Assignment Manager
(HR, Compensations and Procurement), the Business and the Assignee, to enable your mobility team to:
1. deliver skills in locations to satisfy immediate resource needs
2. deliver growth in new and emerging markets, and augment local talent strategies
3. maintain talent programmes and leadership development
Bournes moves people and relocates skills, knowledge and corporate culture to other markets in order to
help clients meet today’s business needs and deliver tomorrow’s strategic goals.
*Strategic Moves: A new direction for global mobility. A global survey on today’s workforce mobility challenges carried out by Deloitte in the UK

7. Bournes helps to manage complexity
and maximise scarce resources
At the centre of the role of the in-house Global Mobility Speci alist is relocating assignees (and
families) to support their company’s current and future business objectives. Yet surrounding this
already complicated task are multiple resource, budget, policy, admin and compliance issues.
P R OCU R E MENT
TAL E N T MA N AGEMENT
RECRUI TME NT
(in house)
Global
Mobility
Specialist
L I N E MA N AG E R
F I NA N CE
CO MPL I ANC E & R E G U L AT I O N
AS S IGNEE S & FA M I LY
H UM A N R E SOURCE S
BOARD & D I R E CT O RS
Bournes creates best fit solutions and
employs rigorous management processes
in order to minimise the risk of costly failed
assignments.
Bournes adopts a consultative approach to understand your
company’s objectives and identify potential risks in order to
deliver maximum rewards to the Global Mobility Specialist,
the Business and Assignees.
We ’ r e w i t h y o u e v e r y s t e p o f t h e w a y. Wi t h B o u r n e s , i t ’s p e r s o n a l .

8. Whether you need to move one or many
assignees in-country or across five time
zones, you’re safe in Bournes hands
Within the UK, Birmingham to Munich, Auckland
to Beijing, Rio to Edinburgh… wherever the
journey starts and wherever the final destination,
Bournes employs meticulous pre-planning, quality
control and risk management to ensure successful
relocation.
As part of the UniGroup Relocation network,
Bournes has more than 1350 locations in 56
countries on 6 continents and is associated with
thousands of successful relocations every year.
Wherever you need to be we’re already there.
Nothing can get in the way of a successful
outcome. Distance, language, documentation,
logistics, local customs and relocation
practicalities are all taken care of.
• Pre-assignment
• Move services
• Destination services
Connectivity • Efficiency • Visibility
Leading relocation solutions
for leading organisations
Bournes invests continually in innovation and
technology to facilitate move management for all
stakeholders.
Bournes intelligent, secure, web based IT system,
RedskyTM, allows everyone involved in a relocation,
from the HR manager to the assignee and third
parties, to share information and documentation,
with appropriate levels of access, to ensure a
timely, accurate flow of information via customised
online portals. RedskyTM provides extensive
management information to measure and report on
any aspect of your programme.
We’d be delighted to demonstrate the value
RedskyTM could bring to your global mobility
programme. Please arrange a time to suit your
schedule.

9. On average customers get in touch with us
around 3 months before they think they will
need to move, but don’t worry, we’ve helped
people with very short notice moves too.
Bournes average
international
customer takes
around 700 cubic
feet of belongings
with them but we
can handle moves
of any size. Last
year we handled
moves ranging
from single items
to more than 5000
cubic feet.
The UniGroup
Relocation
network has
more than1350
locations in 56
countries on
6 continents
each with experts
in the local
area, meaning
wherever you’re
going, we’re
already there!
Depending on
your destination,
shipping by sea
can take from a few
weeks to several
months, so Bournes
also offer air freight
options for the
things you need
quickly.
G l o b a l c a p a b i l i t y, l o c a l s e r v i c e . W i t h B o u r n e s , i t ’ s p e r s o n a l .

10. We’ve helped
Mobility
Managers many
times before...
“What success requires is what the
Bournes team delivers”
“The detail provided throughout
projects is great”
“I feel looked after and that
everything is in hand”
“Bournes go to bat for us!”
“Bournes soft skills are
sometimes as important as
their processes” “The quality never varies”
E x p e r i e n c e d e l i v e r s p r e d i c t a b l e o u t c o m e s . W i t h B o u r n e s , i t ’ s p e r s o n a l .

11. Achieving 99% customer satisfaction
doesn’t happen by accident
We earn this level of customer feedback by delivering a consistent, expert and friendly
service, and because we enjoy what we do!
Every move and home is
different, and some are
challenging! It’s all part
of the work I enjoy, getting
customers safely and happily
into their new home.
Removals Team
Our team prides itself on
speed and clarity. They
understand the importance
of being able to help
whenever a client or
assignee needs them.
Leon Bourne
Our international customers
know they are in the hands
of an experienced expert as
soon as they meet one of our
move consultants. They make
sure I get all the information
needed for a successful move.
Shirley Hills, Move Coordinator
D e d i c a t e d p r o f e s s i o n a l s . W i t h B o u r n e s , i t ’ s p e r s o n a l .

12. Service guide
l Pre-Assignment Services
l Destination Services
l Global Supplier Management
l International Residential Moving
l UK Residential Moving
l Logistics
l Commercial and Office Moving
A commitment to quality
Bournes is a proud member of the industry’s leading professional bodies and
ensures superior service worldwide.
Bournes, Harbour Road,
Rye, East Sussex TN31 7TE
E: relocation@bournesmoves.com
T: +44 (0)1797 228 000
F: +44 (0)1797 228 100
R E L O C A T I O N S O L U T I O N S W: www.bournesmoves.com/relocation