This is a presentation that I gave at DeVry University. It discusses a chapter from Steven Covey\'s book "The 7 Habits of Highly Successive People" The presentation focuses on Habit 5.

1. Habit 5: seek First to Understand, then to be Understood Steven Covey – “The 7 Habits of Highly Effective People” Presented by James Jackson

2. Hearing and Listening Hearing – generally receiving sounds Listening – paying attention to what is being said

3. Habit 5: Seek First to Understand As the listener Listen empathically Use the last of the four listening skills Be honest Steven Covey – The 7 Habits of Highly Effective People

4. Listen Empathically Listen with your ears Listen with your eyes Listen with your heart Steven Covey – The 7 Habits of Highly Effective People

5. Four Skills of Listening Mimic content – least effective Rephrase the content – somewhat effective Reflect feeling – generally effective Rephrase content and reflect – most effective Steven Covey – The 7 Habits of Highly Effective People

6. Be Honest

7. Habit 5: Then to be Understood As the speaker Ethos – Credibility Pathos – Other point of view Logos – See reason Steven Covey – The 7 Habits of Highly Effective People

8. In Summary Habit 5: First Seek to Understand Then be Understood Listen your ears, eyes, and heart Be honest Speak with credibility, understanding, and reason