Passionate Payment Executive with proven experience in: project and product management, revenue generation, financial forecasting, driving change, new technology and global leadership. Thrives in pressures of tight deadlines and adapts well to changes in priorities. Comfortable in delivering presentations for trainings, clients and C level executives. • Project Management - 15 years of driving major projects with exceeded results. • Product Management - 10+ years of successfully owning products from start to finish • Revenue Generation - Drove $500MM of long term benefit with several strategies that I developed. • Financial Forecasting - Managed millions of $ in short and long term budgets; including major re-planning during significant budget changes. Consistently exceeded goals for yearly and long term budgets. • Driving Change- Years of leading change from process improvements to changing internal culture to migrate 2MM merchants to a new processing platform. • New Technology - Led New product evaluation (mobile, wireless, ID, etc.) for FDC and have several patents for contributing in the development of a new all in one terminal. Continue to be a new technology advocate in all my roles. • Global Leadership – 8 years of effectively leading diverse Global teams in NA, EMEA, JAPA and LAC.

1. Jeffrey M. Singleton
Phoenix, AZ 85083
jeffreymsingleton@yahoo.com linkedin.com/in/singleton1 (623) 777-9718
Passionate Payment Executive with proven experience in: project and product management, revenue
generation, financial forecasting, driving change, new technology and global leadership. Thrives in pressures of
tight deadlines and adapts well to changes in priorities. Comfortable in delivering presentations for trainings,
clients and C level executives.
• Project Management - 15 years of driving major projects with exceeded results.
• Product Management - 10+ years of successfully owning products from start to finish
• Revenue Generation - Drove $500MM of long term benefit with several strategies that I developed.
• Financial Forecasting - Managed millions of $ in short and long term budgets; including major re-
planning during significant budget changes. Consistently exceeded goals for yearly and long term
budgets.
• Driving Change- Years of leading change from process improvements to changing internal culture to
migrate 2MM merchants to a new processing platform.
• New Technology - Led new product evaluation (mobile, wireless, ID, etc.) for FDC and have several
patents for contributing in the development of a new all in one terminal. Continue to be a new
technology advocate in all my roles.
• Global Leadership – 8 years of effectively leading diverse Global teams in NA, EMEA, JAPA and
LAC.
EXPERIENCE
American Express – New York, New York 2004 to 2012
Product Director – Global Migration and Strategy 2008 to 2012
• Established, managed, and led team in the migration and financial aspects of moving more than 2MM
merchants to the new platform. A replatforming effort that drove approx. $1B in benefits.
• The team consistently exceeded migration and financial goals each year
• Managed short (~$4MM) and long term ($12-15MM) operational budget
• Expanded existing role by taking on the responsibilities of the business lead of a significant
decommission project, with an annual savings benefit of $14MM.
• Negotiated difficult tradeoff’s in both short and long term budget to allow flexibility in the resourcing
levels and still reducing the overall budget.
Senior Product Manager – Global Migration and Strategy 2004 to 2008
• Managed short (~$4MM) and long term ($12-15MM) operational budget.
• Developed migration plans for North America and financial strategies across the globe.
• Succeeded in obtaining approval, from executive steering committee, on several strategic initiatives
that were responsible for over $500MM of long range benefits.
• Created cross-functional Merchant Migration team to drive pricing, migration and communications
strategy in support of the US Migration.
• Increased efficiencies in several areas including document review, charge out processes and

2. requirements.
FIRST DATA MERCHANT SERVICES - Melville, New York 1989 to 2003
Product Director - New Product Technology 2000 – 2003
• Evaluated new product ideas brought to First Data by partners, vendors and internal departments.
• Led cross functional teams on all phases of product implementation.
• Awarded several patents as part of the product team developing a new terminal to be used by FDMS,
Telecheck and Western Union.
• Successfully managed development of the first wireless product offering by FDMS.
• Created cross functional team to ensure that product ideas and evaluation were being shared across
the entire company. This allowed us have more leverage with vendors and to share best practices.
• Partnered with vendors seeking input on product design and features prior to their full rollout
Product Manager - Terminal Products 1996 – 2000
• Managed numerous POS product including: standalone POS, signature capture, multi-lane and wireless
products across several industries
• Developed changes to the implementation process resulting in a reduction in overall time to market
for new products.
• Increased revenue 10% by aggressively pricing a new version of First Data’s most popular terminal.
• Reduced implementation costs by 25% for a new version of an existing product by obtaining partial
funding from a bank partner.
• Assumed responsibility for several projects that were delayed in being released and completed projects
within newly established delivery dates.
Technical Specialist 1994 – 1996
• Installed and trained over 50 mid-market and national hotel merchants on Guest*Plus.
• Trained other technical specialists on installing Guest*Plus.
• Assisted in the developing the first on-site merchant training program for the top sales division.
• Decreased merchant activation time from an average of 8 days to 2.5 days.
• Increased productivity 30% by implementing new procedures for training merchants.
• Managed a phone training department consisting of 10 trainers and provided technical assistance for an
additional 25 representatives.
• Oversaw workflow in two centers, an additional 26 representatives, and conversion of 3,200 merchants.
AWARDS Revenue Generation Award
Multiple Awards for outstanding contribution
Multiple Excellence Awards
PATENTS ISSUED 6,886,742 - Systems & Methods for Deploying a Common Point of Sale System
7,600,673 - Systems & Methods for Performing Transactions at the Point of Sale
6,827,260 - Systems & Methods for Utilizing a Point-of-Sale System
EDUCATION MBA – Completion Estimated 2015 St. Joseph’s College - Patchogue, New York
B.S. in Org. Mgmt. - GPA 3.70 St. Joseph’s College - Patchogue, New York
COMMUNITY INVOLVEMENT

3. Committee member for American Heart Association’s Annual Heart Walk
Outstanding Service Award winner American Heart Associationupervisor, mobile, vendor,
customer, testing, leadership, project, VP, Director, change management, team building, projects, leadership,