Presentation given by Jonathan Hassell (Director of Hassell Inclusion and lead author of BS8878) at UK-UPA 'Call to action: Designing inclusive user experiences' event London, Sept 2011.
Covers: what accessibility is really all about (inclusive UX); how BS8878 helps organisations understand the business case for accessibility; how to embed accessibility in their business-as-usual; how different job roles each contribute to whether a product includes or excludes disabled and elderly people; how policies can facilitate or inhibit accessibility; now to make good decisions about accessibility; how to ensure you have the right user-research so your decisions are made on facts not assumptions; what BS8878 enables UX staff to do more easily; how hassell inclusion can help you move forwards in implementing BS8878
Providing better scaffolding - how BS8878 affects people designing inclusive user experiences
1. Providing better scaffolding - how BS8878 affects people designing inclusive user experiences Prof Jonathan Hassell Director, Hassell Inclusion ltd. Chair, BSI IST/45 UK-UPA Call to action: Designing inclusive user experiences 16th September 2011
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3. aim shouldn’t be accessibility… or even usability… but a great user experience for disabled and elderly people
11. and a way of documenting all of this to ensure best practiceOrganizational Web Accessibility Policy WebProduct Accessibility Policy WebProduct Accessibility Statement
12. The accessibility of your web productsis in all these people’s hands… SnrMgrs Legal Finance Marketing Strategy Project Mgrs Product Mgrs Developers Designers Research & Testers Writers
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14. Or just use a business case for the top level and set policy top to bottom…
15. check out OneVoice business cases…SnrMgrs Legal Finance Marketing Strategy Project Mgrs Product Mgrs Developers Designers Research & Testers Writers
18. Make sure those delegated to are trained in their responsibilitiesSnrMgrs Legal Finance Marketing Strategy Project Mgrs Product Mgrs Developers Designers Research & Testers Writers
56. yes, if it’s an intranet or only available as an app
57. are your users likely to have a preference on the platforms on which to use your product?
58. options for degree of accessibility to aim for across different platforms?one accessible product for desktop, hope standards will make it work on other platforms as (1) but with UI tweaks (device detection) and accessibility testing on other platforms versions optimised for each platform, including appropriate UI and functionality subset, fully tested
69. in an easily found accessibility statement on your website
70. which your audiences can understand…Confusing help text: A number of sites accessed by participants provided help pages which were so technical that they were practically useless. Mention of plugins and cookies resulted in complete confusion by the users and apprehension about whether they were able to follow the instructions given.
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72. you’ll be in a team where each member knows what accessibility expects from them
73. they’ll ask you to follow a user-centred design process(like I guess you want anyway)
74. they’ll ask you for/give you real-world user-research to help good decision making
75. you’ll be empowered to make decisions re accessibility, as long as you can justify them, and write them down
76. you’ll have the freedom to create product variations where users’ needs diverge
77. you’ll have a place to find best practice help for accessible design beyond the web
78. you’ll be asked to test products for accessibility, alongside usability, to the level the budget will allow (and they’ll be aware of the limited benefits of cheap options)
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80. Standards for the next generation of accessibility - BS8878 Jonathan HassellChair, BSI IST/45Head of Usability & Accessibility, BBC Future Media BTAT Technical Swapshop 11th February 2011 e: jonathan@hassellinclusion.comt: @jonhassellw: www.hassellinclusion.com