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THE SCRUM MASTER'S
        TOOLBOX
Flavius Ștef
ME ?
≈ Flavius Stef
≈ 10 years in I.T.
≈ Was:
   –   Web Developer
   –   Co-founder
   –   Project Manager
   –   Scrum Master
   –   Product Owner

≈ CSM, Agile Coach and
  Trainer
YOU ?
THIS TALK ISN'T
ABOUT... SCRUM

              ≈ Organizing meetings
              ≈ Managing the backlogs
              ≈ Writing user stories
It's about the thorny issues that come next:
 Develop yourself – Enable collaboration – Push the team forward
DEVELOP
YOURSELF
I HAVE TO DO ALL THESE
   THINGS AND I DON'T
    HAVE ENOUGH TIME
MANAGE
TASKS:
GTD




   Others: Personal Kanban, Pomodoro
I DON'T THINK WE HAVE
     ANY IMPEDIMENTS
Analysis
LEARN ABOUT
PROCESS
MANAGEMENT             Development




                         Testing     ← bottleneck



Others: Lean, Kanban
I CAN'T CONVINCE
   PEOPLE TO BUY
    INTO MY IDEAS
CHANGE MANAGEMENT PATTERNS
             ≈ Trial Run
             ≈ Small Steps
             ≈ Guru Review
             ≈ ...
ENABLE COLLABORATION
TEAM MEMBERS AND
    MANAGERS HAVE
 DIFFERENT VIEWS ON
         THE STATUS
≈   Board
VISUAL       ≈   Metrics
MANAGEMENT   ≈   Update daily
             ≈   Change as you learn
PEOPLE COMPLAIN THAT
    THE MEETINGS ARE
             USELESS
EFFECTIVE MEETINGS
≈ Set an agenda: topics, goals, things to decide
≈ Invite all stakeholders, send reminders
≈ Go before, make sure room is properly set up
≈ During
  ≈ Ensure it ends on time
  ≈ Park topics not relevant for purpose
  ≈ Generate next actions list with owners
  ≈ Confirm mutual understanding at the end
  ≈ Visual facilitation
≈Send notes about plans, next actions to other stakeholders
WE ARE NOT TALKING TO
        ONE ANOTHER
BRING      ≈ communities of practice
PEOPLE     ≈ brown bag lunch
           ≈ team presentations
TOGETHER
ALWAYS BE IMPROVING
I WANT TO HELP MY
    TEAM MATES GROW,
BUT I DON'T KNOW HOW
EFFECTIVE FEEDBACK
                         ≈ Michael, may I tell you
≈ (Close to the event)
                           something?
1. Ask for permission    ≈ The last couple of mornings I
                           noticed you were using your cell
2. Describe specific       phone during the Daily Standup.
  behavior               ≈ When you do that, you send the
                           message that the meeting is not
3. Describe impact of      important to you and that you
                           don't feel part of the team. In turn,
  behavior
                           that may affect the way the rest
                           of the team relates to you.
4. Discuss next steps
                         ≈ How should we have the daily so
                           that you are more involved?
COACHING
WE FINISH OUR SPRINTS,
    BUT WE INTRODUCE
MORE AND MORE BUGS
TECHNICAL
EXCELLENCE
IN A NUTSHELL
≈ DEVELOP YOURSELF                    ≈ ALWAYS BE IMPROVING
  –   Manage your tasks (GTD,            –   Give effective feedback
      Pomodoro, Personal Kanban)
                                         –   Coach
  –   Learn about process mgmt.
                                         –   Promote technical excellence
      (ToC, Lean, Kanban)
                                             (reading, dojos, katas,
  –   Gradually influence change             conferences)
      using established patterns
≈ ENABLE COLLABORATION
  –   Visual Management (Boards,
      Metrics)
  –   Facilitate effective meetings
  –   Bring people together (CoP,
      brown bag, team present.)
But Flavius, there are
     too many!!!
START WITH THE ONE THAT
WOULD HELP YOUR TEAM
RIGHT NOW




ALSO: YOU ARE
NOT ALONE
IMAGE CREDITS
●
    Toolbox – http://www.iconfinder.com/icondetails/43349/512/toolbox_icon

●
    Ashes – http://www.flickr.com/photos/mio_please/258396746/sizes/z/in/photostream/

●
    This is Houston – http://www.flickr.com/photos/nextsentence/2705847513/sizes/m/in/photostream/

●
    Crane – http://www.flickr.com/photos/cncphotos/2679031490/

●
    Iphones – http://www.flickr.com/photos/reticulating/5288349613/sizes/l/in/photostream/

●
    Worried icon – http://www.iconspedia.com/icon/worried-smile--83.html

●
    Football Huddle – http://www.flickr.com/photos/mgoblog/7991662383/

●
    Coding Dojo – http://www.runroom.com/wp-content/uploads/2011/02/coding_dojo_foto2.jpg

●
    Kata – http://www.martialdevelopment.com/wordpress/wp-content/images/jion-kata.jpg

●
    Bitch Please – http://knowyourmeme.com/photos/101781
@flaviusstef
flavius.stef@mozaicworks.com


  THANK YOU!

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The Scrum Master's Toolbox

  • 1. THE SCRUM MASTER'S TOOLBOX Flavius Ștef
  • 2. ME ? ≈ Flavius Stef ≈ 10 years in I.T. ≈ Was: – Web Developer – Co-founder – Project Manager – Scrum Master – Product Owner ≈ CSM, Agile Coach and Trainer
  • 3.
  • 5. THIS TALK ISN'T ABOUT... SCRUM ≈ Organizing meetings ≈ Managing the backlogs ≈ Writing user stories
  • 6. It's about the thorny issues that come next: Develop yourself – Enable collaboration – Push the team forward
  • 8. I HAVE TO DO ALL THESE THINGS AND I DON'T HAVE ENOUGH TIME
  • 9. MANAGE TASKS: GTD Others: Personal Kanban, Pomodoro
  • 10. I DON'T THINK WE HAVE ANY IMPEDIMENTS
  • 11. Analysis LEARN ABOUT PROCESS MANAGEMENT Development Testing ← bottleneck Others: Lean, Kanban
  • 12. I CAN'T CONVINCE PEOPLE TO BUY INTO MY IDEAS
  • 13. CHANGE MANAGEMENT PATTERNS ≈ Trial Run ≈ Small Steps ≈ Guru Review ≈ ...
  • 15. TEAM MEMBERS AND MANAGERS HAVE DIFFERENT VIEWS ON THE STATUS
  • 16. Board VISUAL ≈ Metrics MANAGEMENT ≈ Update daily ≈ Change as you learn
  • 17. PEOPLE COMPLAIN THAT THE MEETINGS ARE USELESS
  • 18. EFFECTIVE MEETINGS ≈ Set an agenda: topics, goals, things to decide ≈ Invite all stakeholders, send reminders ≈ Go before, make sure room is properly set up ≈ During ≈ Ensure it ends on time ≈ Park topics not relevant for purpose ≈ Generate next actions list with owners ≈ Confirm mutual understanding at the end ≈ Visual facilitation ≈Send notes about plans, next actions to other stakeholders
  • 19. WE ARE NOT TALKING TO ONE ANOTHER
  • 20. BRING ≈ communities of practice PEOPLE ≈ brown bag lunch ≈ team presentations TOGETHER
  • 22. I WANT TO HELP MY TEAM MATES GROW, BUT I DON'T KNOW HOW
  • 23. EFFECTIVE FEEDBACK ≈ Michael, may I tell you ≈ (Close to the event) something? 1. Ask for permission ≈ The last couple of mornings I noticed you were using your cell 2. Describe specific phone during the Daily Standup. behavior ≈ When you do that, you send the message that the meeting is not 3. Describe impact of important to you and that you don't feel part of the team. In turn, behavior that may affect the way the rest of the team relates to you. 4. Discuss next steps ≈ How should we have the daily so that you are more involved?
  • 25. WE FINISH OUR SPRINTS, BUT WE INTRODUCE MORE AND MORE BUGS
  • 27. IN A NUTSHELL ≈ DEVELOP YOURSELF ≈ ALWAYS BE IMPROVING – Manage your tasks (GTD, – Give effective feedback Pomodoro, Personal Kanban) – Coach – Learn about process mgmt. – Promote technical excellence (ToC, Lean, Kanban) (reading, dojos, katas, – Gradually influence change conferences) using established patterns ≈ ENABLE COLLABORATION – Visual Management (Boards, Metrics) – Facilitate effective meetings – Bring people together (CoP, brown bag, team present.)
  • 28. But Flavius, there are too many!!!
  • 29. START WITH THE ONE THAT WOULD HELP YOUR TEAM RIGHT NOW ALSO: YOU ARE NOT ALONE
  • 30. IMAGE CREDITS ● Toolbox – http://www.iconfinder.com/icondetails/43349/512/toolbox_icon ● Ashes – http://www.flickr.com/photos/mio_please/258396746/sizes/z/in/photostream/ ● This is Houston – http://www.flickr.com/photos/nextsentence/2705847513/sizes/m/in/photostream/ ● Crane – http://www.flickr.com/photos/cncphotos/2679031490/ ● Iphones – http://www.flickr.com/photos/reticulating/5288349613/sizes/l/in/photostream/ ● Worried icon – http://www.iconspedia.com/icon/worried-smile--83.html ● Football Huddle – http://www.flickr.com/photos/mgoblog/7991662383/ ● Coding Dojo – http://www.runroom.com/wp-content/uploads/2011/02/coding_dojo_foto2.jpg ● Kata – http://www.martialdevelopment.com/wordpress/wp-content/images/jion-kata.jpg ● Bitch Please – http://knowyourmeme.com/photos/101781