Redefining social network services

Redefining Social Network Services A Solution to Personal Information and Knowledge Management Tingting Jiang, Daqing He School of Information Sciences University of Pittsburgh

Research Questions

Why redefine social network services (SNS)?

Why redefinition involves personal information and knowledge management (PIKM)?

How to design PIKM-oriented SNS?

SMA 2007 Jiang, T. & He, D. Redefining SNS PAGE 1

Social Networking

Publicity of social circles

Defects of Social Networks

Distrust – decreasing relationship quality

Fragmentation – maintenance burden

Duplication – collective migration

Research Questions

Pop-up Concepts SMA 2007 Jiang, T. & He, D. Redefining SNS PAGE 4 relationship people technology social network communication intellectual capital information knowledge individual PIKM SNS

Concepts Organized SMA 2007 Jiang, T. & He, D. Redefining SNS PAGE 5 PIKM exchange consumption individual information knowledge intellectual capital people relationship communication social network SNS technology

Personal Information and Knowledge SMA 2007 Jiang, T. & He, D. Redefining SNS PAGE 6 Personal Information Personal Knowledge Everyday Tasks evidence guidance Individual Intellectual Capital

Seven PIKM Principles SMA 2007 Jiang, T. & He, D. Redefining SNS PAGE 7 Sense-making, hypothesize, identify… Analyzing I & K Categorize, index, file, integrate… Organizing I & K Question, test, confirm… Evaluating I & K Backup, encrypt… Securing I & K Meet, share, communicate, co-work… Collaborating with I & K Answer, present, publish… Conveying I & K Browse, search, ask, learn… Accessing I & K Processes Principles

PIKM Framework SMA 2007 Jiang, T. & He, D. Redefining SNS PAGE 8 The dynamics of PIKM and collaboration network explicit ------------- tacit evaluating organizing analyzing securing collaborating collaborating collaborating accessing conveying

SNS + PIKM: Win-Win

SNS as PIKM tool

Cultivating relationships for collaboration

PIKM as SNS goal

Strengthening trust in practical environment

Research Questions

Platform Module

Knowledge Network of Practice

Collaboration Workspace Module

Personal Profile

An Initial Model - 1 SMA 2007 Jiang, T. & He, D. Redefining SNS PAGE 10 Workspaces (W) Collaborators ----------------- Interaction area ----------------- Resources repository ----------------- Tools Personal profile (P) Virtual identities Intellectual repository Social network

An Initial Model - 2 SMA 2007 Jiang, T. & He, D. Redefining SNS PAGE 11 P P P P P P W W W W W W W W P evaluating organizing analyzing securing accessing conveying collaborating search engine, email, Web… collaborative filtering, user rating… blogging, bookmarks, database… spreadsheets, visualizations… passwords, firewalls… presentations, HTML… social networking… Knowledge network of practice Platform

Thank you!