This document discusses stress, its sources, and management. It defines stress as tension from demands that exceed abilities. There are two types of stress outcomes - eustress which is positive stress, and distress which harms health. Stress can come from the environment, organization, or individual factors like economic issues, technological change, role demands, and personality type. Stress has physiological, psychological, and behavioral symptoms like reduced immunity, depression, and lower performance. Management techniques include time management, exercise, relaxation, social support, goal setting, job redesign, communication, and wellness programs.

3. STRESS
A state of tension experienced by
individuals facing extraordinary demands,
constraints or opportunities.
Eustress : the
healthy, positive,
constructive
outcome of stressful
events and stress
response.
Distress : the degree
of physiological,
physiological and
behavioral
deviation from
healthy functioning.

4. 1.Environment
Factors
2.Organizational
Factors
Source of
STRESS
STRESS
3.Individual
Factors

5. • Economic
Uncertainties
 Changes in the
business cycle
 Economic
downturn causes
employees to
worry about their
job security.
• TECNOLOGICAL
UNCERTAINTIES
• POLITICAL
UNCERTAINLY
 INCREASE THE
RISK OF HAVING
UNSAFE
 AFFECTED BY
ILLEGAL
DEMOSTRATION
NEW INNOVATION
CAN MAKE AN
EMPLOYEE
 SKILL AND
EXPERIENCE
BECOME
OBSOLETE –
SHORT TIME
 CAUSE STRESS

6. 2. ROLE DEMAND
1. TASK DEMANDS
RELATED TO A PERSON
JOB.
 WORKING CONDITION
& PHYSICAL LAYOUT
 CAN PUT PRESSURE
ON EMPLOYEE
RELATES TO PRESSURE
PLACED ON A PERSON.




ROLE CONFLICTS
ROLE OVERLOAD
ROLE AMBIGUITY
PERSON-ROLE
CONFLICT

8. 3. INTERPERSONAL
DEMAND
 PRESSURE CREATED
BY OTHER EMPLOYEE
 BAD RELATIONSHIP
 LACK OF SOCIAL
SUPPORT
5. PHYSICAL SETTINGS




BEING BOTHERED BY :
NOISE
LACK OF PRIVACY
POLLUTION
UNPLEASANT WORKING
CONDITION
4. ORGANIZATIONAL
STRUCTURE
 THE LEVEL OF
DEFFERENTIATION IN THE
ORGANIZATION
 THE DEGREE OF RULES AND
REGULATIONS – WHERE
DECISION ARE MADE.
 EXCESSIVE RULES AND LACK
OF PARTICIPATIONS IN
DECISION

9. ECONOMIC
PROBLEM
FAMILY
PROBLEM
PERSONALITY

11. TYPE A
 A chronic sense of urgency.
 A excessive competitive drive.
 (6) Characteristics:
- Always moving
- Impatient
- Strive to do more things
- Unable to appreciate leisure time.
- Success is measured in terms of how
much of everything they acquire.
- Easily aroused when feel that self-esteem is
threatened- in dealing with challenging tasks.

12. TYPE B
 Desire to do more than one task but at his
own pace.
 Participate actively – take it professionally.
 (4) Characteristics:
- Never suffer from a sense of urgency.
- Does not discuss either their achievements
- Play for fun and relaxation
- Can relax without guilt.

13. High
Performance
Construcrive
Destructive
Moderate
Low
Low
Stress
High

14. STRESS
PHYSIOLOGICAL SYMTOMS
• Causes reduction in human immune system
• Strokes and heart attacks are consequences of stress
PSYCOLOGICAL SYMTOMS
•
•
•
•
JOB DISSATISFACTION
MOODIESS
DEPRESSION
LOWER ORGANIZATONAL COMMITMENT
BEHAVIOURAL SYMTOMS
• JOB PERFORMANCE FALL
• HIGHER LEVEL OF ABSENTEEISM
• HIGHER TURNOVER OF EMPLOYEE

15. Time
Management
Physical Exercise Relaxation
Techniques
• Effective way in
• Daily list of
activities
• Important and
urgency
• Scheduling
dealing with
stress
• Help to increase
heart capacity
• Mental diversion
from work
pressure
• Help a person to
feel physically
relaxed
• Achieve through
prayer, zikir
Social Support
• Supervisor,
family members
• Higher selfesteem and
confidence
• Emotional
support from
others

16. Selection and
Placement
Goal Setting
Organizational
Communication
Job Redesign
Wellness
Program