5. BACKGROUND:
• Stress can be defined as a state of worry or mental tension caused by a
difficult situation. (WHO)
• Natural human response that prompts us to address challenges and
threats in our lives.
• Everyone experiences it to some degree. The way we respond , however,
makes a big difference to our overall well-being.
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6. TYPES:
• Stress can either be positive (Eustress) or negative (Distress).
• New work situations can bring positive challenge and excitement while
others are threatening and anxiety-arousing.
Example:
Depression in economy causes negative stress to sales personnel, because
they are more anxious about their sales, commissions etc.
Promotions to new jobs present employees with positive stress. Though
anxious about new assignments, they look forward for additional challenges.
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8. CONTD…
Amount of
Contact
with others
• Too much prolonged
contact with other
people can cause stress
Amount of
contact
with people
in other
department
s
• People in other
departments do not
always have an
adequate
understanding of jobs
outside their own areas
Organizatio
nal Climate
• When day-to-day life in
an organization is
marked by unfriendly,
distant, or hostile
exchanges, employees
are continually tense
and this causes stress. 8
INTERPERSONAL
RELATIONSHIP
10. CONTD..
• Work environment factors such as noise, heat, poor lighting, radiation and
smoke are stress- inducing agents.
• Insufficient resources (Time, budget, raw materials, space or manpower)
are additional stressors in the work environment.
• In addition other structural factors in organizational setting such as staff
rules and regulations and reward system may act as stressors.
• Other environmental stressors including sudden and unanticipated
changes in market place, technology etc. and so on can cause stress
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11. CONSEQUENCES:
Individual
Subjective Effect (Anxiety, boredom, nervousness, irritability, aggressive
behaviors)
Cognitive Effects (Poor concentration, inability to make decisions etc.)
Physiological Effects (Increased heart and pulse rate, High blood pressure,
dryness of throat and excessive sweating)
Behavioral Consequences (Accident proneness, drinking , excessive eating,
depression etc)
Health Effects (Stomach disorders, asthma, eczema and other psychometric
disorders)
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13. MANAGEMENT OF STRESS:
• Stress is factor everybody contend on daily basis both in work and non
work sphere of life.
• Important to optimally manage stress for individuals to operate fully
functioning since body have limited capacity to respond.
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15. ORGANIZATIONAL LEVEL:
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• Helps to clarify and resolve role confusion and
conflicts..
Role Analysis Technique
• Helps to increase task motivation, while
reduces the degree of role conflict and
ambiguity to which people at work are
subjected.
Goal Setting
• Provide recreational facilities, such as
arranging group meditation programs to
reduce stress level
Recreational Program
• Offering variety of assistance to employees.
Employee Assistance
Programme
• Provide professional advice regarding career
paths which would help individual to achieve
personal goals.
Career Counselling
16. CONTD..
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• Team building is one way to develop
supportive social relationship in the
workplace and reduce organizational stress
Social support system in
workplace
• Help employees manage stress by
strengthening coping skills and providing
shared values and beliefs.
Organizational Culture