37. The Government Intranet System (GINS) is by and large a mail exchange forum and there is no significant knowledge exchange among the officials through this medium
79. Impact of the contributions and opinions on political decisions is limited. The low rate of information feedback reduces the use of these interfaces; the emails sent via the correspondence interfaces are too often left unanswered.
80. Civil society stakeholders face difficulties in their efforts to promote citizen participation in governance through ICTs. Many interesting initiatives experience occasional or frequent interruptions, due to the lack of financial resources.
81. Literacy rates are still very low, and it is even more difficult to have access to these tools, since content is usually only available in Western languages.
82. Digital culture is not yet developed. As in Burkina Faso, for example, there is resistance to e-administration, which is still seen as rather unreliable.16
83.
84. TXTCSC- developed for the Civil Service Commission to provide people transacting with any govt. agency a tool to instantaneously, at anytime, anywhere
100. Define service delivery parameters objectively/measurably and take citizen feedback Develop multi-channel interfaces for citizen to offer feedback on service delivery
125. The Ghana Single Window (GCNet)-A Public Private Joint Venture Company was formed in 2000 to manage the deployment of the first live customs declaration. The GCNet consists of two complementary systems, the TRADENET and THE GHANA CUSTOMS MANAGEMENT SYSTEM(GCMS)
126.
127. Government Portal Project - The main objective is to bring all governmental public information and services under the same platform and to make them available to citizens via the internet. The system includes 157 public services online and provides information on 31 governmental programs.21
128.
129. Community User Information System (CUIS) - To develop a computer network system to provide e-mail and on-line information in rural areas .
131. Nteletsa- The Universal Access Project - setting up of telecommunications services to 150 villages.
132.
133. PCs for Community– Evolved from the PC for Every Home project to increase PC usage and to attain the level of penetration to reach one PC per every three families.
134. The iEARN Project - The International Education and Resource Network (iEARN) is a non-profit organization with over 15,000 member schools in over 100 countries. Children and young adults are collaborating on school assignments using the Internet and other communication technologies.. 22
137. Ushahidi - To help citizen and journalists to gather reports of violence in the contested election.
138. Enter Swift River - To use machine algorithms and crowdsourcing to verify incoming stream of information.
139.
140. Court Services - Court services like hearing has been provided through Video Conferencing.
141. Ethiopic Standards Development and Dissemination Program Development – it’s a Government of Ethiopia and UNESCO-supported initiative and developed a standard keyboard layout and has provided standard terminology of computer words in Amharic. 23
142.
143.
144. E-HEALTH- The work in e-Health in Sudanese hospitals is restricted to database programs for current patients; however there are a number of plans to computerize work in hospitals and to apply remote medication or e- Health via video conferencing.
145. E-EMPLOYMENT- IT and the Internet have been used at a very large scale in advertisement and receiving employment applications. There are also sites specialized in e-Employment like sudanjob.net.24
146.
147.
148. ePassport & National ID Card Project-ePassports have a micro-processor chip embedded into the passport book where the bearer’s bio data and biometrics (photo & fingerprint) are stored – these can be verified at any border control with the necessary ePassport readers.25
149.
150.
151. E-Money and M-Banking (as in 2010)- In 2010 there were two E-money schemes in Tanzania, namely, TemboCard and FedhaCard, as per which customers are able to receive information such as salary alerts and account balances through their mobile phones. Mobile payment services are offered by major mobile phone companies whereby their customers are able to send, spend and receive money without having a bank account.26
152.
153.
154. SMS Information Service- a cross‐border SMS market information service that provides farmers and traders in Zambia and the Katanga province of the Congo with daily information on stock availability, market prices and sales trends that is also supported by its website.
155. eBrain Forum- eBrainis a non-profit, membership-based organization that promotes ICTs for development in Zambia. Its main objective is to develop a common knowledge sharing Community on the use of ICT to foster social and economic development. 27
156.
157. A robust ICT infrastructure with redundancy is a must
184. Key modules in the pipeline: Sector Wide Approach (SWAP) – Donor Funds to make use of Government systems for financial management/reporting purposes.29
185.
186. Historic processing of payment vouchers now replaced with a budgeting system and processing
187. Each ministry and in some instances departments had their own bank account creating serious reconciliation issues
188. The consolidation of government bank accounts reduced effort and time required for reconciliations
189. “Active Planner” the budgeting system integrates with IFMIS assisting with the budgeting process improving the consistency of data used.
190.
191. Have a clear strategy and understanding of what you want to achieve with the system
192. Important to have users part of the implementation/development team
193. Training is key for the effective use of the system – not all users of the system have been trained adequately to date as a training of the trainer approach have been followed due to costliness of the training (only provided in Tanzania)
214. The reduction in manual intervention by SARS’ employees that lack sufficient skill to process returns are welcomed
215. Software used by practitioners, such as CQS, allow for batch submissions of provisional returns
216. VAT certificates is now easily obtained and the system also allows for amendments to bank account details
217. SARS’s open dialogue with tax professionals to ensure the system functions well and systems enhancements are implemented where possible is positive
Fifty of South Africa's large companies contributed a total of R140.76 billion in taxes (borne and collected) to the economy in the fiscal year ended 31 March 2010, shows PwC's fourth annual Total Tax Contribution (TTC) survey
