A Year Later   Looking Back and Moving Forward   Washington State University Peg Collins pcollins@wsu.edu Corinna Lo corin...
A Year Later – Looking Back and Moving Forward  Fall Semester 2006  CE 6 Network
A Year Later – Looking Back and Moving Forward  Fall Semester 2006 Performance Graph – JVM Available Memory Thanksgiving b...
<ul><li>6 unscheduled outages </li></ul><ul><li>Unresponsive support from Blackboard </li></ul><ul><li>Large file download...
A Year Later – Looking Back and Moving Forward  Spring Semester 2007  CE 6 Network
A Year Later – Looking Back and Moving Forward Spring Semester 2007 Performance Graph – JVM Available Memory Added new Man...
A Year Later – Looking Back and Moving Forward  Production Issues: Fall semester 2006 <ul><li>More outreach and support ne...
A Year Later – Looking Back and Moving Forward  Production Issues: Spring and Summer semester 2007 <ul><li>Greater stabili...
<ul><li>No major upgrade in the middle of semester </li></ul><ul><li>More outreach, faculty training </li></ul><ul><li>Ide...
A Year Later Looking Back and Moving Forward  California State University, Chico Carlos Araya (caraya@csuchico.edu) July 1...
Looking Back <ul><li>Spring 2007 at a glance </li></ul><ul><ul><li>15000 Students on the system </li></ul></ul><ul><ul><li...
Looking back <ul><li>Growing Up and Learning Experiences </li></ul><ul><ul><li>JVM heap issues and Powerlink </li></ul></u...
Looking back <ul><li>Growing Up and Learning Experiences </li></ul><ul><ul><li>JVM heap issues and Powerlink </li></ul></u...
Looking back <ul><li>Transition Pains </li></ul><ul><ul><li>Hardware and Software issues </li></ul></ul><ul><ul><ul><li>Ja...
Looking back <ul><li>Accomplishments </li></ul><ul><ul><li>Team and program related </li></ul></ul><ul><ul><ul><li>Solid t...
Looking back <ul><li>Accomplishments </li></ul><ul><ul><li>Technical </li></ul></ul><ul><ul><ul><li>Automated migration sc...
Looking back <ul><li>Personal Accomplishments </li></ul><ul><ul><li>Made it with my sanity pretty much intact </li></ul></...
Moving forward <ul><li>Finishing up migrations by end of Fall </li></ul><ul><ul><li>Working with stragglers </li></ul></ul...
Moving forward <ul><li>Fully integrated with powerlinks </li></ul><ul><ul><li>Wimba Live Classroom </li></ul></ul><ul><ul>...
A Year Later   Looking Back and Moving Forward   Brown University Pat Zudeck pzudeck@brown.edu July 11, 2007
<ul><li>7,744 full-time students </li></ul><ul><li>658 faculty </li></ul><ul><li>Running Blackboard Learning System - CE 6...
<ul><li>Phased implementation – phase III </li></ul><ul><li>Built on phase I & phase II– (10 courses in spring 2006, 55 co...
A Year Later – Looking Back and Moving Forward  Summer 2006 <ul><li>Application pack 1 installed  </li></ul><ul><li>Develo...
A Year Later – Looking Back and Moving Forward  Fall semester 2006 - Continued <ul><li>Rebranding – MyCourses  </li></ul><...
 
 
A Year Later – Looking Back and Moving Forward  Spring semester 2007 <ul><li>Phase IV  </li></ul><ul><li>Success and asses...
A Year Later – Looking Back and Moving Forward  Issues <ul><li>Support – not real responsive – (a year to fix webdav for M...
A Year Later – Looking Back and Moving Forward  Survey says… <ul><li>Faculty survey spring 2007 – 56 responses – good samp...
A Year Later – Looking Back and Moving Forward  Survey says… <ul><li>Student survey spring 2007 – 67 responses – good samp...
A Year Later – Looking Back and Moving Forward  Lessons learned <ul><li>Continue with outreach, training, marketing </li><...
A Year Later   Looking Back and Moving Forward   University of San Diego Shahra Meshkaty meshkaty@sandiego.edu July 11, 2007
[email_address] <ul><li>Private Catholic University </li></ul><ul><li>7000 students-Under Grad & Graduate  </li></ul><ul><...
Looking Back…Moving Forward Current Structure <ul><li>Hardware structure in place </li></ul><ul><ul><li>Production System ...
Hardware & Software <ul><li>RedHat Linux Enterprise </li></ul><ul><ul><li>WebCT Campus Edition- CE6 </li></ul></ul><ul><ul...
 
Look Out!  …We Learned the Hard Way…. <ul><li>Installation Options </li></ul><ul><ul><li>When you install CE6 there are 2 ...
SIS Integration Challenges <ul><li>User account from CE4 cannot be integrated with the SIS integrations </li></ul><ul><ul>...
Looking Back & Moving forward… Content Migration <ul><li>Content Migration from 4 to 6 was almost flawless- but very painf...
Critical Communication <ul><li>Us & the users </li></ul><ul><ul><li>Difficult because we weren’t 100% sure of the process ...
Q-TIPS <ul><li>Start/End date essential </li></ul><ul><li>CE6 Crosslisting is different than CE 4 </li></ul><ul><li>Migrat...
Mission Accomplished! <ul><li>Migration timeline process: </li></ul><ul><ul><li>Bugs and hot-fixes </li></ul></ul><ul><ul>...
A Year Later   Looking Back and Moving Forward   Shara Meshkaty (meshkaty@sandiego.edu) Dat Tran  (datt@sandiego.edu)
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A Year Later Looking Back And Moving Forward

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  • A Year Later Looking Back And Moving Forward

    1. 1. A Year Later Looking Back and Moving Forward Washington State University Peg Collins pcollins@wsu.edu Corinna Lo corinna@wsu.edu July 11, 2007
    2. 2. A Year Later – Looking Back and Moving Forward Fall Semester 2006 CE 6 Network
    3. 3. A Year Later – Looking Back and Moving Forward Fall Semester 2006 Performance Graph – JVM Available Memory Thanksgiving break Week Before Finals
    4. 4. <ul><li>6 unscheduled outages </li></ul><ul><li>Unresponsive support from Blackboard </li></ul><ul><li>Large file downloads (JVM out of memory) </li></ul><ul><li>Reboot sequence </li></ul><ul><li>Significant Growth </li></ul>A Year Later – Looking Back and Moving Forward “ What have you done for me lately?”
    5. 5. A Year Later – Looking Back and Moving Forward Spring Semester 2007 CE 6 Network
    6. 6. A Year Later – Looking Back and Moving Forward Spring Semester 2007 Performance Graph – JVM Available Memory Added new Managed Node C to serve user Managed Node A as dedicated JMS
    7. 7. A Year Later – Looking Back and Moving Forward Production Issues: Fall semester 2006 <ul><li>More outreach and support needed </li></ul><ul><ul><li>Internal staff not trained and prepared when critical person was ill </li></ul></ul><ul><ul><li>More faculty training </li></ul></ul><ul><li>AP1 upgrade not ready for August start so implemented in October </li></ul><ul><ul><li>A really bad idea </li></ul></ul><ul><li>Java applet for file upload/download </li></ul><ul><ul><li>Clients update via auto update hard to undo </li></ul></ul><ul><ul><li>Eventually we disabled this applet - a really good idea </li></ul></ul>
    8. 8. A Year Later – Looking Back and Moving Forward Production Issues: Spring and Summer semester 2007 <ul><li>Greater stability from added 3rd node improved faculty attitude toward the “new” system </li></ul><ul><li>Experience with the CE6 problems led to improved help resources in CTO wiki </li></ul><ul><li>Blackboard re-branding of WebCT </li></ul><ul><li>Beta AP2 program led to higher level of confidence in the new release and more knowledge of the known issues </li></ul><ul><li>Installation of production AP2 </li></ul>
    9. 9. <ul><li>No major upgrade in the middle of semester </li></ul><ul><li>More outreach, faculty training </li></ul><ul><li>Identify problem, growth and trends </li></ul><ul><li>Added node where necessary (allow one to be dedicated for JMS if possible) </li></ul><ul><li>Disabled Java Applet for file up/download </li></ul><ul><li>Joined BETA program </li></ul><ul><li>Joined Vista SWAT user community </li></ul><ul><li>Cross-training </li></ul><ul><li>Good Job! (no one knows how many problems you have prevented by your due diligence) </li></ul>A Year Later – Looking Back and Moving Forward Summary Peg Collins [email_address] Corinna Lo [email_address] Contact Information
    10. 10. A Year Later Looking Back and Moving Forward California State University, Chico Carlos Araya (caraya@csuchico.edu) July 11, 2007
    11. 11. Looking Back <ul><li>Spring 2007 at a glance </li></ul><ul><ul><li>15000 Students on the system </li></ul></ul><ul><ul><li>About 1000 faculty </li></ul></ul><ul><ul><li>Running dual CE/Vista implementation </li></ul></ul><ul><ul><ul><li>Vista is our primary LMS </li></ul></ul></ul><ul><ul><li>Teaching both blended, and fully online courses </li></ul></ul>
    12. 12. Looking back <ul><li>Growing Up and Learning Experiences </li></ul><ul><ul><li>JVM heap issues and Powerlink </li></ul></ul><ul><ul><li>Unexpected Restarts </li></ul></ul><ul><ul><ul><li>Communication </li></ul></ul></ul><ul><ul><ul><li>Support </li></ul></ul></ul><ul><ul><li>Transition Pains </li></ul></ul><ul><ul><li>Hardware and Software issues </li></ul></ul>
    13. 13. Looking back <ul><li>Growing Up and Learning Experiences </li></ul><ul><ul><li>JVM heap issues and Powerlink </li></ul></ul><ul><ul><li>Unexpected Restarts </li></ul></ul><ul><ul><ul><li>Communication </li></ul></ul></ul><ul><ul><ul><li>Support </li></ul></ul></ul>
    14. 14. Looking back <ul><li>Transition Pains </li></ul><ul><ul><li>Hardware and Software issues </li></ul></ul><ul><ul><ul><li>Java version and update </li></ul></ul></ul><ul><ul><ul><li>Users’ understanding </li></ul></ul></ul>
    15. 15. Looking back <ul><li>Accomplishments </li></ul><ul><ul><li>Team and program related </li></ul></ul><ul><ul><ul><li>Solid team with members from across the campus (training, tech, support, management) </li></ul></ul></ul><ul><ul><ul><li>Ran a 5-course pilot using Wimba’s Live Classroom without any problems </li></ul></ul></ul><ul><ul><ul><li>Developed Knowledge base </li></ul></ul></ul><ul><ul><ul><li>Developed custom tracking system </li></ul></ul></ul>
    16. 16. Looking back <ul><li>Accomplishments </li></ul><ul><ul><li>Technical </li></ul></ul><ul><ul><ul><li>Automated migration script/process </li></ul></ul></ul><ul><ul><ul><li>Users and courses added in 2 hours or less </li></ul></ul></ul><ul><ul><ul><li>Rolling restarts as opposed to full shutdown </li></ul></ul></ul>
    17. 17. Looking back <ul><li>Personal Accomplishments </li></ul><ul><ul><li>Made it with my sanity pretty much intact </li></ul></ul><ul><ul><li>Mostly gave up caffeine too! </li></ul></ul>
    18. 18. Moving forward <ul><li>Finishing up migrations by end of Fall </li></ul><ul><ul><li>Working with stragglers </li></ul></ul><ul><ul><li>Should we make exceptions? </li></ul></ul><ul><li>Team Transitions </li></ul><ul><ul><li>People come and people go </li></ul></ul>
    19. 19. Moving forward <ul><li>Fully integrated with powerlinks </li></ul><ul><ul><li>Wimba Live Classroom </li></ul></ul><ul><ul><li>Wimba Voice Tools </li></ul></ul><ul><ul><li>TurnitIn </li></ul></ul><ul><ul><li>Turning Point clickers </li></ul></ul><ul><li>One hotfix for 4.2 </li></ul><ul><ul><li>Hopefully by the time of the conference </li></ul></ul>
    20. 20. A Year Later Looking Back and Moving Forward Brown University Pat Zudeck pzudeck@brown.edu July 11, 2007
    21. 21. <ul><li>7,744 full-time students </li></ul><ul><li>658 faculty </li></ul><ul><li>Running Blackboard Learning System - CE 6.1 on Oracle </li></ul><ul><li>500 courses - no fully online courses </li></ul>A Year Later – Looking Back and Moving Forward Facts about Brown
    22. 22. <ul><li>Phased implementation – phase III </li></ul><ul><li>Built on phase I & phase II– (10 courses in spring 2006, 55 courses in summer 2006) </li></ul><ul><li>Decided from assessment of spring not to fully release the system until spring 07 </li></ul><ul><li>Changed goal of fall to 100 or 150 classes with caveat of no new courses on CE4 </li></ul><ul><li>Marketed to all faculty allowing them to choose either system but letting them know we would be moving everyone over in the spring </li></ul>A Year Later – Looking Back and Moving Forward Fall Semester 2006
    23. 23. A Year Later – Looking Back and Moving Forward Summer 2006 <ul><li>Application pack 1 installed </li></ul><ul><li>Developed a testing plan for updates and future application packs </li></ul><ul><li>Created a Sandbox course </li></ul><ul><li>We had mandatory use of CE6 </li></ul><ul><li>Summer Institute – 11 faculty indepth for 3 days training – early adopters in their departments </li></ul><ul><li>Developed plan to migrate existing courses </li></ul><ul><li>Ran training sessions in preparation for Fall </li></ul>
    24. 24. A Year Later – Looking Back and Moving Forward Fall semester 2006 - Continued <ul><li>Rebranding – MyCourses </li></ul><ul><li>New login page </li></ul><ul><li>Hired student to help with semester start up </li></ul><ul><li>Outreach and training to new faculty </li></ul><ul><li>Offered group training sessions </li></ul><ul><li>Ran UCS elections on MyCourses </li></ul><ul><li>After positive feedback and relatively smooth semester start up decided not to limit courses </li></ul><ul><li>Had over 350 classes use system in Fall </li></ul>
    25. 27. A Year Later – Looking Back and Moving Forward Spring semester 2007 <ul><li>Phase IV </li></ul><ul><li>Success and assessment from Phase III decided to go ahead with completion of migration </li></ul><ul><li>496 courses </li></ul><ul><li>399 instructors </li></ul><ul><li>approx. 5,000 students </li></ul><ul><li>FEC elections </li></ul><ul><li>Best of MyCourses Awards </li></ul><ul><li>Moved all groups and special courses </li></ul><ul><li>Developed plan for moving archived courses – repurposing CE4 server, increased backup and storage </li></ul>
    26. 28. A Year Later – Looking Back and Moving Forward Issues <ul><li>Support – not real responsive – (a year to fix webdav for Mac) – no more hot fixes </li></ul><ul><li>Course backups – taking us 4 days to do a complete backup (49 GB) </li></ul><ul><li>Patches to servers could take longer than expected and have to make sure development server is exactly the same configuration as production </li></ul><ul><li>jre compatibility </li></ul><ul><li>migrating courses </li></ul>
    27. 29. A Year Later – Looking Back and Moving Forward Survey says… <ul><li>Faculty survey spring 2007 – 56 responses – good sampling of departments </li></ul><ul><li>82% had used CE6 in a previous semester </li></ul><ul><li>Ease of use on a 5 point scale averaged 2.9 </li></ul><ul><li>Issues – uploading files, java, interface not intuitive, difficult to edit and arrange content – “The Mac user interface really stinks.” </li></ul><ul><li>75% of respondents felt that CE6 has enhanced their teaching experience </li></ul><ul><li>58.9% of respondents said they were satisfied or very satisfied with CE6 at Brown </li></ul>
    28. 30. A Year Later – Looking Back and Moving Forward Survey says… <ul><li>Student survey spring 2007 – 67 responses – good sampling of years and departments </li></ul><ul><li>85% had used CE6 in previous semesters </li></ul><ul><li>Ease of use on a 5 point scale averaged 2.7 </li></ul><ul><li>Issues – can only open in one window, slow, get bumped out of system, java </li></ul><ul><li>64.2% of respondents felt that CE6 has enhanced their learning experience </li></ul><ul><li>52.3% of respondents said they were satisfied or very satisfied with CE6 at Brown </li></ul>
    29. 31. A Year Later – Looking Back and Moving Forward Lessons learned <ul><li>Continue with outreach, training, marketing </li></ul><ul><li>Training and documentation for help desk staff </li></ul><ul><li>Plan for extra time and the unexpected when applying server patches and upgrades </li></ul><ul><li>Stay on top of listserv and user group discussions </li></ul><ul><li>Nothing beats 1-1 meetings – in class demonstrations </li></ul>
    30. 32. A Year Later Looking Back and Moving Forward University of San Diego Shahra Meshkaty meshkaty@sandiego.edu July 11, 2007
    31. 33. [email_address] <ul><li>Private Catholic University </li></ul><ul><li>7000 students-Under Grad & Graduate </li></ul><ul><li>500 Concurrent courses Face-to-Face </li></ul><ul><li>100+ Blended/Distance </li></ul><ul><li>Used WebCT V1:V6 </li></ul><ul><li>WebCT/LMS Staff has grown since last year from 2 to 5 1/2 permanent and several distributed coordinators. </li></ul>
    32. 34. Looking Back…Moving Forward Current Structure <ul><li>Hardware structure in place </li></ul><ul><ul><li>Production System </li></ul></ul><ul><ul><li>Dev System for restore or DR </li></ul></ul><ul><ul><li>Backup Strategies </li></ul></ul><ul><ul><li>Restore Process </li></ul></ul><ul><ul><li>Enough Disk Space for future growth </li></ul></ul><ul><ul><li>DBA involvement earlier in the process </li></ul></ul>
    33. 35. Hardware & Software <ul><li>RedHat Linux Enterprise </li></ul><ul><ul><li>WebCT Campus Edition- CE6 </li></ul></ul><ul><ul><li>Running on Oracle 10G </li></ul></ul><ul><ul><li>Apps server is Sun Fire V20z </li></ul></ul><ul><ul><li>Database is Sun Fire V40z </li></ul></ul><ul><li>Memory & Disk space: </li></ul><ul><ul><li>App Tier is 4 Gig </li></ul></ul><ul><ul><li>Database Tier is 16 Gig </li></ul></ul><ul><ul><li>CE4 was 100 Gig (database) </li></ul></ul><ul><ul><li>CE6 now 200 Gig (database) </li></ul></ul><ul><li>App Tier and database tier </li></ul><ul><ul><li>Communication between the 2 systems is reliable and fast </li></ul></ul>
    34. 37. Look Out! …We Learned the Hard Way…. <ul><li>Installation Options </li></ul><ul><ul><li>When you install CE6 there are 2 options: </li></ul></ul><ul><ul><ul><li>Standard install and custom install </li></ul></ul></ul><ul><ul><li>We did standard install and then changed to custom install (reliability and redundancy) </li></ul></ul><ul><ul><li>Hardware and software failures </li></ul></ul><ul><li>CE migration tool within CE4 to migrate to CE6 </li></ul><ul><ul><li>We shouldn’t have migrated users account- no need to have done this because we use LDAP </li></ul></ul><ul><ul><ul><li>We migrated accounts in which there was no content associated with it. Waste of time & resource </li></ul></ul></ul><ul><ul><ul><li>We use SIS integration to pull user’s information </li></ul></ul></ul><ul><ul><ul><li>We pull it from VAX or LDAP system </li></ul></ul></ul>
    35. 38. SIS Integration Challenges <ul><li>User account from CE4 cannot be integrated with the SIS integrations </li></ul><ul><ul><li>Sourceid.source is different </li></ul></ul><ul><ul><li>Example: </li></ul></ul><ul><ul><ul><li>CE4 is webct </li></ul></ul></ul><ul><ul><ul><li>CE6 is webct_ldap </li></ul></ul></ul><ul><li>Best practice -- purchase SIS integration from BB if you do not have internal programmers to write xml codes </li></ul>
    36. 39. Looking Back & Moving forward… Content Migration <ul><li>Content Migration from 4 to 6 was almost flawless- but very painfully SLOW! </li></ul><ul><ul><li>Example: 100 gig of data takes about 100 hours of export and 100 hours of import </li></ul></ul><ul><ul><ul><li>This was not anticipated </li></ul></ul></ul><ul><ul><ul><li>This could not be done daytime </li></ul></ul></ul><ul><ul><ul><li>Allow plenty of time </li></ul></ul></ul>
    37. 40. Critical Communication <ul><li>Us & the users </li></ul><ul><ul><li>Difficult because we weren’t 100% sure of the process </li></ul></ul><ul><ul><li>Painful process of WebCT/BB merger and multiple change of TSM </li></ul></ul><ul><ul><li>Faculty understanding changes in CE6 procedural and feature wise </li></ul></ul><ul><ul><ul><li>Requesting to migrate their courses </li></ul></ul></ul><ul><ul><li>Java issues and constant bug reports </li></ul></ul><ul><ul><li>Training/Re-Training--Refresher/Q&A/Modules/appointments </li></ul></ul><ul><ul><li>Being readily available </li></ul></ul><ul><li>Us with each other to establish and improve our approach and strategies </li></ul><ul><ul><li>How to keep track of courses and professors and who have access and when they needed to gain access >> no simple solution </li></ul></ul><ul><ul><li>Making sure that the requests were completed in a timely manner </li></ul></ul><ul><ul><li>We were the 1 st point of contact >> less frustration </li></ul></ul><ul><ul><li>Created many clear forms and documentation--training material </li></ul></ul><ul><ul><li>Coordination with registrar, DBA, Sys Ad, distributed support, instructional support etal </li></ul></ul><ul><ul><li>Updated Support Site, added STA to support and lots of new support strategies </li></ul></ul>
    38. 41. Q-TIPS <ul><li>Start/End date essential </li></ul><ul><li>CE6 Crosslisting is different than CE 4 </li></ul><ul><li>Migrate courses in segments </li></ul><ul><ul><li>Re-migrating the same course will not override the previous migration </li></ul></ul><ul><ul><ul><li>Workaround: delete the previous migrated section from CE 6 then re-migrate </li></ul></ul></ul><ul><li>Template and Sandbox courses </li></ul><ul><li>More enhanced training & documentation and better support site </li></ul>
    39. 42. Mission Accomplished! <ul><li>Migration timeline process: </li></ul><ul><ul><li>Bugs and hot-fixes </li></ul></ul><ul><ul><li>Lost and hired new staff </li></ul></ul><ul><li>ITS has granted CE6 critical system status </li></ul><ul><ul><li>Admin/IT realized critical status of the LMS </li></ul></ul><ul><li>We learned team and collaborate work power </li></ul><ul><li>We revised Strategies </li></ul><ul><li>We dealt with demands, needs, confusion and restructuring </li></ul><ul><li>Homer is put to sleep! (We had to cut the cord) </li></ul><ul><li>What Do We Do Now? </li></ul><ul><li>All material updated (Effective training, web site, support) </li></ul><ul><li>Future plans-- powerlinks, audio/video/multimedia/podcasting/streaming video/Apreso </li></ul><ul><li>Pedagogical improvements </li></ul><ul><li>Survey to get a better sense </li></ul><ul><li>Methods to encourage faculty </li></ul><ul><li>improve services and make our system more reliable and robust </li></ul>
    40. 43. A Year Later Looking Back and Moving Forward Shara Meshkaty (meshkaty@sandiego.edu) Dat Tran (datt@sandiego.edu)

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