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LMS 101


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Presentation - ASTD Houston Tech Conference

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LMS 101

  1. 1. LMS 101 Debbie Richards
  2. 2. Learning Management System (LMS) A learning management system (LMS) is a database system that records all details of any education has taken or will take. • Software for delivering, tracking, and managing online training • Range from simple systems for managing training records, to software for distributing courses over the Internet and offering features for online collaboration 2
  3. 3. LMS Functionality • Students – Interface to login, access courses, view progress information – View and register for available courses – Track performance • Managers/Administrators – Assign courses to students – Generate reports on student progress – Create new courses – Manage e-learning 3
  4. 4. LMS Components Admin, Manager Learners Catalog Content Progress Learner Browser Web Servers Databases
  5. 5. Statistics • 50% of all training provided in major corporations accomplished through e- learning • At least 250 LMSs on the market (not including education and open-source LMSs) • Prices range from $5,000 to $200k+ depending on features and number of people using the tool 5
  6. 6. Features 6 2009 Learning Circuit Survey
  7. 7. Costs • Average 1st year cost for an LMS – $25,000 for 500 users – $193,500 for unlimited usage • Average cost across 3 years – $59,000 for 500 users – $435,000 for unlimited usage 7
  8. 8. Seats • 1 user name, 1 password = 1 seat • If you share seats = tracking • The cost of the LMS does not include the costs of seats – 99% of the time • Always negotiate 8
  10. 10. 10
  11. 11. Licensed – Benefits • You own the software – and likely won’t have to pay re-occurring fees for anything but maintenance and/or upgrades (if you choose to purchase it) • You control the security – if security is a big issue for you, licensing the software might be better than a hosted solution because you can control access to the LMS (through a corporate firewall, etc.) 11
  12. 12. SaaS* – Benefits • Usually less expensive – Buying the software outright you will likely face a bigger upfront cost • Don’t have to manage the servers – Let someone else set up servers, deal with security, manage load balancing and firewall • Updates are usually included in monthly costs – If you own your own server you may or may not be entitled to free upgrades 12 * Software as a Service
  13. 13. TECHNOLOGIES 13
  14. 14. Requirements • What is required by the LMS to view content? • Does the LMS work without additional plug- ins or odd system requirements? • Do your LMS system requirements match the systems your students will be using? – Do they support Safari browser on a Mac? – Do they support Firefox? – Do they support IE6 and later? 14
  15. 15. Flash (SWF) • SWF, or Shockwave Format, is the default and most common publication option for Flash files • Popular because Flash SWF files can play in any Flash-enabled browser • Use the most recent version of Flash unless you are certain that your audience will be using older versions of Flash Player 15
  17. 17. Implementation Challenges Vendor selection Vendor management System performance System maintenance and… Standards Management buy-in IT buy-in Integration with legacy systems Employee buy-in Customization Content integration 0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 2009 Learning Circuit Survey 17
  18. 18. Implementation Time • Average Implementation times for an LMS range from: – 19.2 calendar days for a simple implementation of a stock-standard LMS – 47.6 days for a “typical” implementation, as in the usual experience of LMS vendors – 85.3 days for a complex implementation involving integration and custom development 18
  19. 19. Data Upload • How does your system upload my employee data? – Do I have to do it myself? – Can you do it, if I send you the file – and if yes, is there an additional cost? – What types of files does your system accept when I upload the data? – Do you take .csv files ? – What other formats? 19
  20. 20. Employee Data • What fields do I need to have in order for the data to be uploaded correctly? – First name, last name – Employee ID # or a number you generate, address? – City, zip code? • Do you have to have the last name (first)? 20
  21. 21. New Employees • If I have a new employee, how do I add them? – Can I just upload that data record – i.e. via .CSV? – Or do I have to enter it manually? • If we decide to do just weekly full employee data uploads, will it wipe/replace the original data that exists in the system? – Or will it only add the new information into the system and keep the other data in existence? 21
  22. 22. REPORTS 22
  23. 23. Content Reports • SCORM can provide a wealth of data about what a Learner does in a course, but it’s up to the LMS to keep the data and use it • At a minimum, you’ll want to know what kind of reports there are, how data is tracked, and what the Learner sees 23 resources/what-to-ask-about-scorm-in-an-rfp/
  24. 24. Reporting Needs • Reporting should drive system configuration, training processes, data storage requirements, and organization of employees and courses • Example: reporting requirements associated with mandates to hire and train local employees vs. expatriates 24
  25. 25. Information • How often did the student go into the course? i.e. how many times or visits? • How long (time wise) were they in the course? • What sections or modules or areas or pages did they visit and how long (time wise)? • What courses did all the students for that curriculum go into? How long were they in there? How often? • Who accessed or entered the LMS? How often? (you can identify it by day, multiple days, week, etc.) 25
  26. 26. Generate Reports • On a daily, weekly or monthly or whenever basis, i.e. how many times did student Y go into course A, course E and course G during week Z. OR Who accessed the courses on Tuesday? • By department or division or curriculum • By people who have completed the courses and reports of people who have completed the curriculum or learning track. 26
  27. 27. STANDARDS 27
  28. 28. Alphabet Soup • AICC = Aviation Industry CBT Committee • IMS = An organization dedicated to developing specification for distributed learning • SCORM = Sharable Content Object Reference Model • SCORM Version 1.2 = AICC + IMS • XML = eXtensible Markup Language (a superset of HTML) 28
  29. 29. Standards – AICC • AICC standards apply to the development, delivery, and evaluation of training courses that are delivered via technology; i.e., more often than not, through learning management systems • AICC stands for the Aviation Industry CBT* Committee, an international association of technology-based training professionals that develops training guidelines for the aviation industry 29 * Computer-Based Training
  30. 30. AICC Sections • Course Server Communication – How are student results stored? – How does the course "player" obtain user preferences? • Course Structure Definition – How does the server load and broadcast course content? – What content is served next? 30
  31. 31. SCORM • Sharable Content Object Reference Model: a set of specifications that, when applied to course content, produces small, reusable e-Learning objects • A result of the Department of Defense's Advanced Distributed Learning (ADL) initiative, SCORM-compliant courseware elements are easily merged with other compliant elements to produce a highly modular repository of training materials 31
  32. 32. Adherence to Standards • Can import and manage content that complies with standards regardless of the authoring system • Unless the supplier certifies that the content will work on your LMS, plan on extra expenses 32
  33. 33. Standards – Questions • Can they save a score for each page of test questions? • If so, do they save one score per course, one score per test, or one score per test question? • If a student re-takes a test, does the first score get stored or overwritten? 33
  34. 34. Things to Consider • Most major content authoring tools support AICC, SCORM 1.2, and SCORM 2004 • If you often use custom-developed content, make sure your content developer can also work with your LMS’s standard of choice • Both the ADL (who controls the SCORM standard) and the AICC offer certification for LMS vendors. If an LMS claims AICC, SCORM 1.2, and SCORM 2004 support, has it been certified as compliant? 34
  36. 36. Publishing Content • How many steps does it take to get content to the LMS? – Packaged – Directly • In what format does the content need to be? – Zipped format 36
  37. 37. Testing the Content • Upload content to the LMS • Set up the content in the LMS – Course name, access, etc. • Enroll a student • Run reports on tracked content 37
  38. 38. Publish to Folder 38
  39. 39. Tracking 39
  40. 40. Publish to LMS 40
  41. 41. MOBILE LEARNING 41
  42. 42. Mobile Learning • With more and more employees on the road and working at a distance, there has been a strong demand to make applications accessible via mobile devices—laptops, personal digital assistants (PDAs), and cell phones • LMS applications are going mobile, too 42
  43. 43. Meridian Anywhere Mobile LMS SCORM-conformant courseware to launch and track with all the same functionality as if online, including: – Standalone desktop application – Single-user or multi-user functionality – No Internet, network, or LMS connectivity required – Courses can be loaded from LMS or CD-ROM – Tracking of course starts, progress, completion, and test scores 43
  44. 44. Hot Lava • Creates content for surveys, references, quizzes, tests, and job aids that can run on mobile phones, smart phones, podcasting devices, and wireless devices • Tracks the delivery and usage of mobile content so managers can measure what people learn and know 44 capabilities.htm
  45. 45. WEB 2.0 45
  46. 46. Web 2.0 Allows its users to interact with each other as contributors to the website's content vs. websites where users are limited to the passive viewing of information provided to them 46
  47. 47. Web 2.0 and LMS • Streamlining access to LMS courses and resources tied to ongoing training and certification activities – Tailored to the individual, providing at-a-glance status and next steps information • Increasing visibility and ease of access to additional performance support content – Both resources tied to training and certification requirements, as well as those in support of day-to-day job activities • Centralizing and streamlining access to disparate resources – Where possible, focusing on enhancing access and availability, not redundancy of information 47
  48. 48. Web 2.0 and LMS • Incorporating new ways to deliver knowledge and best practices within and across Learner communities • Employing tools and technologies to aid in content presentation and administration while engaging end-users through personalization of content and updated look and feel • Expanding inbound contribution of knowledge and best practices by increasing collaboration within and across Learner communities 48
  49. 49. Wiki Defined Example Type of website in which Students working users, such as students, collaboratively on research can easily add, remove, or projects can use wiki edit the content spaces as a depot for note taking, or to learn from other student research projects Teachers can also create a compendium of concepts for the course to use as a study guide 49
  50. 50. Blog Defined Example Interactive, online journals Teachers may write a blog for students with links to Internet sites which aid in learning and/or research tasks Teachers may have students use blogs as learning reflections, story writing, etc. Viewers can leave comments which aid the writer in his/her writing development 50
  51. 51. Podcast Defined Example Series of digital media files Teachers may provide a (either audio or video) that series of audio recordings to are released episodically supplement a WBT and often downloaded through web syndication Students may contribute audio or video recordings that show specific examples or experiences relating to the topic 51
  52. 52. User Customization 52
  53. 53. SAMPLES 53
  54. 54. RUSTICI Software 54
  55. 55. SCORM Cloud 55
  56. 56. Articulate Online 56
  57. 57. Rapid Intake ClickCourse 57
  58. 58. My Courses 58
  59. 59. Administrator 59
  60. 60. CornerStone OnDemand 60
  61. 61. Meridian KSI Knowledge Center 61
  62. 62. Virtual Training Assistant (VTA) Houston-based Vendor 62
  63. 63. Virtual Training Assistant (VTA) 63
  64. 64. Virtual Training Assistant (VTA) 64
  65. 65. Virtual Training Assistant (VTA) 65
  66. 66. Virtual Training Assistant (VTA) 66
  67. 67. Moodle 67
  68. 68. LESSONS LEARNED 68
  69. 69. Access • Internal – Active Directory Authentication setup for LMS working via LDAP to validate credentials with a Microsoft Exchange Server • External – Link outside the firewall • Other – Forget Password Login – Registration process 69
  70. 70. Student Data • How is data going to get into the system to begin with, and on an ongoing basis? • Will the system cycle its employee data from the organization's HRMS system? • Will the LMS pick up new associates at regular intervals via an HRMS upload? 70
  71. 71. Customer Support • IT Help Desk – Install software – Check machine configuration • Support Team – Analyze user logon and course access problems 71
  72. 72. Content • Custom Courses – Standards – Types (e-learning, PDF, video, audio) • Off-the-shelf – Costs per user – Maintenance – Support 72
  73. 73. Assessments/Surveys • What types come with the system – At the minimum – M/C, T/F, Matching – Random question capability – Question bank 73
  74. 74. Reports • What reports are needed? • When should reports run? • Who should have access to reports? • How many offered? – Standards – Ad-hoc • How do reports work? – Filters, labels, etc. • Can reports be customized? • How can the reports be exported? – What format, etc. 74
  75. 75. LMS Selection Questions • How does the system import user ID information (Active Directory, or whatever system your HR team uses)? • How responsive is the Vendor to your inquiries, troubleshooting, etc.? • Can Users access the system from home? • Is there a yearly license or a one-time fee; per User or for the whole system? • How often are upgrades issued? Are they part of the fee? • Does the system track external credits? • What kind of comments have you heard from Learners using the system? • How intuitive is the system for Learners and Users (Administrators)? • Does the system allow for email notification to Learners? 75
  76. 76. LMS Selection Questions • Does it integrate with Outlook or with your mail/calendar system? • Is there space for News, Updates, Info text to be displayed on homepage of system? • Is it searchable? How so? Might you need to purchase a mini- search engine? • What kind of reporting does it allow? Can reports be exported, if so, in what kinds of formats? Is it customizable – can you report on anything/everything? • Is it SCORM/AICC compliant? What version? • How robust is the support documentation for the User and/or Learner? 76
  77. 77. RESOURCES 77
  78. 78. Articles • • • time-wow-23-months.html • results.htm • for-learning-management-systems-in-2009/ • • systems-expert-advice/ • • learning-portal-is-not-an-lms/ 78
  79. 79. Creative Interactive Ideas Debbie Richards 6164 Richmond, Suite 210, Houston, TX 77057 Office: (713) 523-0888 Mobile: (713) 419-1198 Email: Website: Blog: Tweets: 79