SAP Performance Monitoring

SAP
Performance
Monitoring

How to Improve
SAP User
Experience &
Productivity
Presenters
Andre Kemp | Principal | Globalwave Consulting
Srinivas Ramanathan | CEO | eG Innovations

Moderator

Holger Schulze
VP Marketing
eG Innovations
Holger.Schulze@eginnovations.com

© eG Innovations, Inc | www.eginnovations.com

Webinar Agenda





SAP infrastructure evolution
Performance management challenges
SAP monitoring today
Key requirements for SAP performance
management
 Real-world SAP troubleshooting with the eG
Enterprise solution
 Q&A

Poll: What is your biggest SAP
performance challenge today?
 Need deeper visibility into the SAP stack
 Monitoring of the virtualization tier that SAP is
running on
 Users complain of problems, before you find them
 Takes too long to troubleshoot performance
problems
 Need experts to monitor/troubleshoot SAP all the
time

Our Speakers

Andre Kemp

Srinivas Ramanathan

Sr. Global Director – SAP Consulting
Globalwave Consulting
akemp@globalwaveconsulting.com

CEO
eG Innovations
srinivas@eginnovations.com


SAP Infrastructure Evolution


SAP Infrastructure Evolution - The Past
YESTERDAY
(90’s – early 2k’s)
Client Server 2-3 Tier

SAP ABAP (only)
Single DBMS


SAP Infrastructure Evolution - The Present
TODAY
SOA

SAP Dual Stack
ABAP
JAVA


SAP Java (only)

Federated DBMS
Landscape

Most Businesses are Virtualizing SAP
Customers are virtualizing a significant percentage of businesscritical, Tier-1 workloads.

Source: Virtualization Practice 2012
9


The Benefits of SAP Virtualization

10


SAP Is Getting More Complicated
SAP 2010
- 6,000+ Users
SAP 2000
- 2,000+ Users
- Not yet
virtualized
(physical)

- Marginally
Virtualized
(20%)
- 10+ SAP
components

- 5 SAP
components


SAP Today
- 10,000+ Users
- Significant
complexity

- Heavily
Virtualized
(>50%)
- 20+ SAP
components

Why Not Virtualize SAP?

12


SAP Performance Challenges


Ensuring User Satisfaction is the
Toughest Performance Challenge


The Cost of Downtime


Virtualization Breaks Management
Ground Rules
Suppose the database server is 50% slower than normal

USER

A FIREWALL in one tier can affect all the other
problem
WEB SERVER
SAP SERVER
tiers involved in service delivery

DB SERVER

Virtualization Breaks Management
Ground Rules
Streaming Media App

Slow Database Queries

Disk reads

Excessive disk reads by the media server
slow down Oracle database accesses

Virtual infrastructures are hard to manage. Traditional monitoring
tools are not designed to handle these dynamic environments.

Where is the Root-Cause?
Active
Directory
Citrix XenApp

Oracle
database

Citrix Users
SAP
Netweaver
(ABAP, Java)

Network

Web Server
Web Users
SAP
Business
Objects

Email,
Archival
Server

SAN
Storage

Is it the client? Citrix? Network? SAP server?SAN Switch
VMware? Oracle? SAN? …
vSphere Server


SAP Monitoring Today


SAP/VMware Integration
SAP

Virt counters

saposcol
VMware Tools
Guest SDK API

Guest OS

ESXi

VMware Admin (vCenter)
ESX Active mem usage
ESX swap counters
etc

SAP Integration to
vSphere (SAP Note
1409604 / 1102124)

SAP Admin (txn ST02,OS07N,RZ20)
Extended memory usage
Heap usage
ESX Active mem usage of guest (via API)

We could use OS07N….

ESX CPU
counters


OS07n cont..


You could go the CCMS Route…
Followed by SM21 analysis….


Then you need to correlate in vCenter or MS SMS


But It is NOT Just About Monitoring
the SAP and VMware Tiers…


Monitoring SAP End-to-End
Active
Directory
Citrix XenApp

Oracle
database

Citrix Users
SAP
Netweaver
(ABAP, Java)

Network

Web Server
Web Users
SAP
Business
Objects

Isolated Management Tools

Email,
Archival
Server

A single failure can bring down the entire service – but where is the root cause?
SAN
Storage

vSphere Server
Each SAP tier has its own dedicated managementSAN Switch the service owner
tool, but
has no correlated performance visibility across the SAP infrastructure.


SAP Solution Manager
 Gartner’s assessment:
 Deep Dive into the SAP ABAP Stack
 Need third party tools for deep dive into the Java
stack
 Limited visibility into non-SAP tiers – need SAP IT
Infrastructure Management
 Install and usage not easy
 Early watch alerts often not proactive

 Targeted at experts, not service-desk

Requirements for a Next Gen SAP
Performance Management
 Monitor every layer, every tier




Visibility into ABAP and Java
Virtualization, databases, storage, Citrix, middleware, …
Across most popular operating systems






Monitor the end-user experience, not just resources
Easy to install – no need for different agents
Be proactive – alert before users complain
Correlate metrics and pin-point the root-cause of
problems (don’t need an expert)
 Extensive web reporting

Is Your SAP Performance Monitoring …

… still like this?

… or like that?


Pinpointing the Root-Cause Diagnosis
of SAP Performance Problems:
A Real-World Example of How
eG Enterprise Helps


SAP Service Performance

User accesses to the SAP
service are slow. Many
errors are also seen.


SAP Service Topology

The darker shade of
red highlights where
the service manager
should focus their
attention on.


The SAP Java Stack

In the Java tier, many
threads are stuck in a wait
state.


The SAP Java Stack

The stack trace indicates
that the threads are stuck
trying to get SAP
connections.


The SAP ABAP Instance

When updates to the
Oracle archive log fail, SAP
Dialog work processes start
to hang on the R3 instance


The SAP ABAP Instance

Details showing that
processes that are on hold
belong to different users.


The Oracle Database
There is an error with
the Oracle Archive log.

Click on detailed
diagnosis to see the
error.


The Oracle Database

The Oracle archive log is
reporting an error – the
file could not be
written.


SAP Virtual Topology

The Oracle database is
hosted on an ESX server
that is having a critical
problem. That’s why
Oracle is slow!


Drilldown into VMware ESX
One of the datastores
has an issue.

The hypervisor seems
to be having a critical
issue.

The datastore is almost
full!


Drilldown into VMware ESX
But why is the archive log reporting an error?

The Oracle VM has
been thin provisioned.


Thin Provisioned VMs

Since the Oracle VM is thin provisioned, the disk on the VM appears to
have space, but in reality space is not available to applications in the VM.

Finding the Root-Cause of the Problem
The cause of the problem
(tagged critical priority)
The effects of problems
(lower priority)


eG Enterprise: SAP Service Manager

Network?

Database?

eG Enterprise Manager

SAP Service Manager

SAP
Netweaver?

Identify & resolve
problems preemptively,
before users call!
VMware?
Citrix?

Storage?

The Service Manager is a General Practitioner for your
SAP infrastructure.

SAP CCMS Alerts in the eG Monitor



Review, check, complete CCMS alerts from the eG console itself



Filter, analyze by severity, status, timeframe, etc.


eG Enterprise


Web Reporting


eG’s Key Technologies


The eG Universal Monitor

•A single agent license for
Microsoft, Linux, Sun Solaris, HPUX,IBM
AIX, VMware, Tru64
•A single price, regardless of OS or server
configuration - 2, 4, 8, 16 CPUs

•A single agent for monitoring any
application

•A single price to manage multiple
applications on the same server
•Auto-upgradeable
•Agentless monitoring option
•100% web-based – HTTP/HTTPS

Auto-Baseline Key Metrics
 Auto-compute time-of-day baselines
 Alert administrators when metrics violate baselines

Preemptive detection & alerting lets administrators
see and fix problems before users notice

Virtualization-Aware Automatic
Root-Cause Diagnosis
Automatic
End-to-End
Correlation

Automatic
Top-to-Bottom
Correlation


Virtualization-Aware Root-Cause Diagnosis
Without root-cause diagnosis, you have no idea where the problem lies
All the problems
appear to be equally
important.

With root-cause diagnosis, you have a clear idea of what to do to resolve the problem.
The root-cause
of the problem
The effects of
the problem


SAP Performance Management Capabilities
 Monitor every layer, every tier
 Visibility into ABAP and Java
 Virtualization, databases, storage, Citrix, …
 Breadth of operating systems supported

 Monitor the end-user experience, not just resources
 Easy to install – no need for different agents
 Be proactive – alert before users complain
 Correlate metrics and pin-point the root-cause of
problems (don’t need an expert)
 Extensive web reporting

The ROI of eG Enterprise
Boost
User Satisfaction
& Productivity
Reduce
IT Support
Cost & Complexity

• Reduce downtime
• Increase application availability
• Boost user experience

• Simplify, automate & accelerate
diagnosis & troubleshooting
• Optimize staffing levels & reduce OPEX

Reduce
Infrastructure Cost &
Avoid Cost Overruns

• Increase hardware utilization
• Leverage investment in software
• Right-size & optimize environment

Deliver Projects
on Time, on Budget,
on Target

• Accelerate deployments & rollout
• Reduce risk, deliver successful projects
& peace of mind


Next Steps
 More details
http://www.eginnovations.com/freetrial

 Send an Email
info@eginnovations.com

 Call Us
+1 (866) 526 6700


SAP Performance Monitoring

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Editor's Notes