Certificate Course in Telecom Management

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EduKart Online Course in Telecom Management is a six month online course which leads to a Certification by EduKart. The certificate course gives practical exposure to the complex world of telecom management. The course has been made with detailed inputs and feedback from current and former employees of Reliance Industries Ltd., Bharti Airtel, One 97, Idea, Tata Docomo, Virgin Mobil, VIOM etc.
The course covers the different aspects of telecom management that includes marketing communications, technical knowledge and finance side of telecom industry.

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Certificate Course in Telecom Management

  1. 1. Certificate Course inTelecom ManagementUnderstanding the different aspects oftelecom management and the tools for establishing effective marketing communication.
  2. 2. Read more at: Read more at: EduKart Certificate Course Telecom Management in Telecom Management • The course covers the different aspects of telecom management that includes marketing communications, technical knowledge and finance side of telecom industry. • The course has been made with detailed inputs from Reliance Industries Ltd., Bharti Airtel, One 97, Idea, Tata Docomo, Virgin Mobil, VIOM. The successful participants are ready to be employed What does • in roles of marketing manager, businessthe Course developer, brand manager, accounts manager, billing associate, care centre manager, project cover? manager, telecom testing, new product developer, operations manager, electronics telecom.
  3. 3. Read more at: Read more at: EduKart Certificate Course Telecom Management in Telecom Management • 20 sessions of 2 hours each • Go through the sessions at your own pace in a duration of 6 months • Continuous Assessments to evaluate your progress • Get Certified by EduKart.com at the end of the course • Get unlimited telephonic support CourseDynamics
  4. 4. Read more at: EduKart Certificate Course in Telecom Management Session 1 – Telecom Industry Overview • Outline the Telecom industry composition • Describe the technology evolution with focus on India • Explain the driver of economy / FDI / market cap/impact on employment / revenue generation • Compare GSM & CDMA technologies & their market Sessions • Discuss the Licensing & Regulatory termsOverview
  5. 5. Read more at: EduKart Certificate Course in Telecom Management Session 2 – Telecom Fundamentals • Explain the features of each generation of cellular networks • Explain the functions of each component of a cellular network • Differentiate between GSM and CDMA network architectures SessionsOverview
  6. 6. Read more at: EduKart Certificate Course in Telecom Management Session 3 – Telecom Consumer Products • Distinguish between cost-based and demand-based pricing of cellular services • Differentiate between pre-paid and post-paid connections • List Value Added Services available to the mobile phone users • Explain the importance of technological convergence in telecom Sessions • Define mCommerce and explain its featuresOverview • Classify handsets into different categories on the basis of their prices and features
  7. 7. Read more at: EduKart Certificate Course in Telecom Management Session 4 – Basics of Telecom Marketing • Explain the telecom value chain • Distinguish between customers, consumers and influencers • Define small wallet customers and their behaviour • Discuss the importance of the customer and therefore the differentiators • Differentiate between customer promotion and Sessions customer retentionOverview • List the various innovative ways in which operators promote their services among customers • Define different measures for estimation of operator revenue
  8. 8. Read more at: EduKart Certificate Course in Telecom Management Session 5 – Telecom Retail • Differentiate between direct and indirect distribution channels • List the direct distribution channels used by telecom companies • List the players of indirect telecom distribution channel • Explain the working of indirect telecom distribution channel Sessions • Explain how prepaid and postpaid connections areOverview distributed • List the mediums of direct and indirect telecom communication
  9. 9. Read more at: EduKart Certificate Course in Telecom Management Session 6 – Marketing V/S Other functions • Differentiate between marketing and sales • Identify members of marketing and sales teams • List the functions of marketing and sales teams • Explain the inter linkage between sales and marketing and other functions of a telecom organisation • Distinguish between cost and revenue centres SessionsOverview
  10. 10. Read more at: EduKart Certificate Course in Telecom Management Session 7 – Account Manager • Explain the key elements of account management • Elucidate the importance of customer profiling • Name the characteristics of SMART targets • List the skills an account manager must possess • List the activities performed by account manager • Define competitive intelligence • Relevance of Channel Management Sessions • List the tips for effective channel managementOverview • List the skills a sales manager must possess • List the activities performed by sales manager
  11. 11. Read more at: EduKart Certificate Course in Telecom Management Session 8 – Marcom in Telecom • Define product management • List the types of telecom products • Identify stages in the lifecycle of telecom products • Define Go-To-Market Strategy • List the various Telecom Stakeholders • List internal and external factors that influence launch of a new telecom product Sessions • List the qualities of a good product managerOverview • Define Competitive Tracking • List the characteristics of an effective marcom strategy • Understand Newer Forms of Communication • List the skills of a marcom manager
  12. 12. Read more at: EduKart Certificate Course in Telecom Management Session 9 – Operations V/S Other Functions • Explain the importance of operations function • Discuss the interdependence among operation and other functions • Elucidate the structure of operations function • List the qualities of a good operations team SessionsOverview
  13. 13. Read more at: EduKart Certificate Course in Telecom Management Session 10 – Contact Center Operations • Elucidate the structure of service function • Discuss the importance of call centre management • Discuss how call centres can be transformed into revenue centres • Explain the activities of contact centres • Compare contact and call centres Sessions • List the skills of a contact centre managerOverview
  14. 14. Read more at: EduKart Certificate Course in Telecom Management Session 11 – Training and Audit • Enumerate the importance of training and audit • List the skills of a training and audit manager • Explain the function of product service team • List the skills of a product service manager SessionsOverview
  15. 15. Read more at: EduKart Certificate Course in Telecom Management Session 12 – Billing, Collection and Retention • Describe the billing process • Describe the collection process • List the skills of a collection manager • Define churn and retention • Explain the ways to retain subscribers • List the skills of a retention manager SessionsOverview
  16. 16. Read more at: EduKart Certificate Course in Telecom Management Session 13 – Technical Team • Explain the importance of technology management • Elucidate the structure of technical function in a telecom organisation • Describe the role played by the technical team of a telecom organisation • Explain the interdependence between technical and other teams of a telecom organisation SessionsOverview
  17. 17. Read more at: EduKart Certificate Course in Telecom Management Session 14 – Network Team • Define network management • State what network management involves • List the activities performed as part of network management • Explain challenges faced by a network manager SessionsOverview
  18. 18. Read more at: EduKart Certificate Course in Telecom Management Session 15 – OSS/BSS Team • Define Operation Support Subsystems(OSS) and Business Support Subsystems (BSS) • List the core functions of OSS and BSS • Describe the process of order fulfilment • Explain the importance of service assurance • Describe the elements of the billing process • Differentiate between prepaid and post-paid Sessions connections • Distinguish between the prepaid and post-paid billingOverview processes • Enumerate the steps involved in implementing new tariff schemes
  19. 19. Read more at: EduKart Certificate Course in Telecom Management Session 16 – VAS Team • Define Value Added Services (VAS) • Describe Content Providers (CP) and Content Aggregators (CA) • Explain the steps involved in the launch of a new VAS product • Enumerate the challenges faced by VAS team SessionsOverview
  20. 20. Read more at: EduKart Certificate Course in Telecom Management Session 17– R&D and IT Support • Describe the role of R&D in telecom organisations • State the challenges faced by R&D teams • Explain how a service provider must manage its partners • Elucidate the role played by IT Support team in telecom SessionsOverview
  21. 21. Read more at: EduKart Certificate Course in Telecom Management Session 18 – Basics of Managing Accounts and Finances • Identify the elements of revenue of telecom operators • Explain the costs of telecom operators • Define KPIs for assessing telecom operator performance SessionsOverview
  22. 22. Read more at: EduKart Certificate Course in Telecom Management Session 19 – Finance Team and Its Role • Elucidate the importance of finance & accounts function in a telecom organisation • Describe the interdependence between finance & accounts and other functions • Define Revenue Assurance (RA) • Describe Revenue Assurance Monitoring • Explain Fraud Management Sessions • Explicate Churn ManagementOverview
  23. 23. Read more at: EduKart Certificate Course in Telecom Management Session 20 – Legal and Regulatory Affairs • Identify the Telecom Regulatory authorities in India • Identify the regulatory activities of the legal team • State the legal operational activities of the legal team • Explain the importance of legal function in Telecom Organisations SessionsOverview
  24. 24. Read more at: EduKart Certificate Course in Telecom Management Industry relevant course contentdeveloped withhelp of industry professionals from… * - courses have been reviewed by employees of companies whose logos are displayed. The companies are not liable or responsible for the accuracy for the material
  25. 25. Read more at: EduKart Certificate Course in Telecom Management The successful participants are ready to beTarget Sector employed in roles of VAS Manager, Product Manager, Project Manager, Business for Analyst, Business Operations, SalesEmployment Executive, Marketing Manager.
  26. 26. TALK TO USNational Helpline Number +91-11-49323333 or Find an EduKart Partner in your city Mail: support@edukart.com Go to: edukart.com/telecom management.php

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