What Staff Training Program?

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What Staff Training Program? Minimum Investment, Maximum Impact Staff Education Strategies

Providing staff with the training and support they need to excel is one of the hardest challenges faced by library managers, especially when time is precious and funds are low. At this session, participants will join in lively discussion and get practical advice for building effective staff training and development programs with limited resources.

Presentation for the Alaska Library Association Conference 2014 #akla

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  • Not all industries offer professional development the way we do.
  • You also have a framework for considering your library’s resources as part of the planning process.
  • Begin where everything you do in our organization should startwith the mission.
  • Do you know your library’s mission? How well?
  • Knowing the mission leads to the development of organizational goals. What are yours?Write these goals on index cards
  • Hand out index cards with goals. Groups write some staff skills on the back. 5 min and share
  • Now you can develop some learning objectives for your staff. These are skills that can transfer between projects and initiatives. What do they need to work towards? What skills should be developed and to what degree?
  • For each tool/methodology we consider, think about each of these things.
  • These are the most commonly used methods for implementing staff training. They’re a good start, but can often be costly, inefficient, or otherwise not practical or sustainable.
  • SCLS training room. I’m guessing not everyone has facilities to handle formal hands on course programs like this on a regular basis.
  • Other avenues to explore for providing learning experiences for staff. Most can be as formal/informal, complex as you wish. Can be put together as part of a sustainable program that costs very little, is flexible to your available resources, and will engage staff.
  • Group WorkSocial Learning CollaborationsLearning Communities
  • Discussion GroupsBrown bag lunchesReading groupSome structure provided, but the content is participant driven
  • One-On-OnePeer teaching/learningMentoring programCoachingJob exchanges
  • Online Learning ProgramsMOOCS/online courses (badging/microcredentials)Webinars - WebJunctionVideo tutorialsHome grown: 23-things style/learning blogOnline learning community
  • Online Learning ProgramsMOOCS/online courses (badging/microcredentials)Webinars - WebJunctionVideo tutorialsHome grown: 23-things style/learning blogOnline learning communityTip of the iceberg – what other online resources do you use for learning?
  • Group Projects/gamesCommunity Scavenger HuntTeam competitionsHands on play
  • Partnerships – We have natural partners in our communities who we can exchange learning with!Library exchange program Community field tripsBusiness Partnerships
  • Hands On Learning Opportunities – encourage staff to play, try, experiment!Assignments/projects:Make a video tutorialBlog your thoughtsGather feedback from patrons
  • Hands On Learning Opportunities – encourage staff to play, try, experiment!Assignments/projects:Make a video tutorialBlog your thoughtsGather feedback from patrons
  • Flipped Learning Models/Blended Approaches
  • Flipped Learning Models/Blended Approaches
  • Why not combine?SCLS Idea Lab-Monthly topic w resources shared on blog (articles, video, etc)Participants go through materials at own paceBrown Bag lunch for discussionEncourage blogging, tweeting, online interaction on topic, sharing more perspectivesOccasional happy hours, other meetupsEncourage poster sessions, presentations etc. by participantsCE credits offered, but participation level up to leraner
  • What tools and resources are needed?How can we allay fears?How do we make the program we implement a partnership?
  • What tools and resources are needed?How can we allay fears?How do we make the program we implement a partnership?
  • What Staff Training Program?

    1. 1. What Staff Training Program? Minimum Investment, Maximum Impact Staff Education Strategies Emily Clasper Suffolk Cooperative Library System Alaska Library Association Conference, 2014 #akla
    2. 2. Library Staff Training Programs Training and continuing education opportunities often offered to library staff: • • • • • • Photo Credit: E. Clasper Suffolk Cooperative Library System Workshops Demos Webinars Task-specific training Speakers Development programs
    3. 3. Strategic Training Plan Building a sustainable staff training program based on the long-term strategic goals of the organization provides an opportunity to focus staff learning on furthering the library’s mission. Text: Mission Statement of the New York Public Library. http://www.nypl.org/help/about-nypl/mission
    4. 4. Strategic Planning Cycle Goals • Goals • Desired Outcomes Assessment Desired Outcomes Results Strategy • Strategy • Action • Results • Assessment Action
    5. 5. Training Cycle • Identify Needs • Define Specific Evaluate Needs Objectives • Build Learning Program • Help Learners through Achieve Objectives Program • Achieve Results • Evaluate Photo Credit: Help Build
    6. 6. Strategic Staff Training Programs Staff training programs as tools for reaching the goals set forth in the organization's strategic plan and to serve the overall mission. Using the results of staff training programs to inform the ongoing strategic planning cycle.
    7. 7. Strategic Training Plan Benefits Incorporating staff development planning into the library’s strategic planning process Keeps training initiatives on track with larger organizational objectives Provides consistency and efficiency for reaching learning goals Gives a basis for measuring and assessing outcomes Helps communicate long-term goals to staff Generates more consistent staff enthusiasm and engagement Photo Credit: http://www.flickr.com/photos/krossbow/3279873902
    8. 8. Where to Begin? Photo Credit:http://auraserea.ro/wp-content/uploads/2013/01/mission-vision-values-e1357948779221.jpg
    9. 9. The Library’s Mission The mission of the X Public Library is to provide quality materials and services that fulfill educational, informational, cultural, and recreational needs of the entire community in an atmosphere that is welcoming, respectful, and businesslike. The University Libraries inspire learning and discovery through information resources, collaboration, and expertise Photo Credit: The Library and Information Access supports the information, curricular and research needs of the university's diverse community through the widest possible range of resources. We are committed to information literacy, lifelong learning, and creative endeavors in a welcoming environment. Library X enhances the quality of life in our diverse community by providing the resources and services for lifelong learning and enjoyment, the space and opportunities to gather and connect, and by fostering a love of reading.
    10. 10. The Library’s Goals • • • • • • Provide a balanced, multi-format collection Collaborate with libraries and other organizations Improve access to the collections Provide a comfortable setting for patron use Serve as a center for local history Help patrons develop skills for career and vocational advancement What Else? Photo Credit:
    11. 11. What Skills Do We Need? On the back of each card, write a few staff skills necessary to achieving the goal. http://www.webjunction.org/explore-topics/competencies.html
    12. 12. Learning Objectives http://media-cache-ec0.pinimg.com/736x/36/06/ad/3606add2b7bb66b64ef554ff1003283e.jpg
    13. 13. Training Tools Considerations:  Cost  Logistics  Challenges/Rewards  Staff Motivation  Outcomes  Evaluation  Sustainability
    14. 14. The Usual Suspects • • • • • • • Classroom Courses Meetings Speakers Demos Workshops Webinars Task Training Photo Credit: http://www.flickr.com/photos/47823583@N03/8522077880
    15. 15. Outside of the Box • • • • • • • • Discussion Groups Online Learning Programs Peer Partnerships Mentoring Programs Community Partnerships Group Projects/Games Flipped Learning Models Blended Approaches Photo Credit:http://static.flickr.com/3359/3523627575_b704d966d3.jpg
    16. 16. Get Together
    17. 17. Get Talking
    18. 18. Get Feedback
    19. 19. Get Online
    20. 20. Get Online
    21. 21. Get Out Nikola Tesla’s Wardenclyffe Laboratory http://www.teslasciencecenter.org/
    22. 22. Get Connected Photo Credit:
    23. 23. Get Your Hands Dirty
    24. 24. Get Your Hands Dirty
    25. 25. Get Flipped Photo Credit: http://www.coolinfographics.com/storage/post-images/Flipped%20Classroom%20Infographic.jpg?__SQUARESPACE_CACHEVERSION=1315882004793
    26. 26. Get Flipped Photo Credit: http://www.coolinfographics.com/storage/post-images/Flipped%20Classroom%20Infographic.jpg?__SQUARESPACE_CACHEVERSION=1315882004793
    27. 27. Get Flipped Flipped Learning Program for Staff •Self Paced •Technology Driven •Ongoing Learning •Collaborative •Teacher and Peer Coaching •Lesson on your time •Activity during class Starter Resources: http://flippedlearning.org http://flippedclassroom.org/ http://www.flippedlearningjournal.org
    28. 28. Get Blended Photo Credit: http://www.flickr.com/photos/59217476@N00/7704609288
    29. 29. Matching Up Methods Choose a necessary skill from the ones you listed on the back of your card earlier. Choose two colored cards with raining methods listed on them. Name some pros and cons for using these methods to teach these skills. How might you make this combination work?
    30. 30. The Commitment Making a commitment to staff development means management support of employees as learners. How do we make this support a reality? Photo Credit: http://static.flickr.com/7351/9907581715_7276d45574.jpg
    31. 31. Best Practices • Get to know your organization’s mission, vision, and strategic objectives • Base training and development topics and desired outcomes on strategies for reaching organizational goals. • Coordinate efforts within the larger strategic framework and planning structure. • Adapt to feedback and changes in direction. • Take opportunities to allow findings from these activities inform the strategic planning process in the future. • Make sure staff have the time and resources to fully engage. Photo Credit: http://static.flickr.com/7351/9907581715_7276d45574.jpg
    32. 32. Emily Clasper emily@eclasper.com @eclasper http://slidesha.re/1iXpGW6 Alaska Library Association Conference, 2014 #akla Photo Credit: Thomas Hawk http://www.flickr.com/photos/51035555243@N01/3191454610/

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