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Competitive Comparison Framework
Business Strategy Framework




May 24, 2012
Contents


 • Competitive Comparison Framework
   - Overview
   - Benefits & Limitations
   - Key Competitive Questions
   - Competitor Identification
 • Competitive Dimensions
   - Financial Performance
   - Market Performance
   - Costs
   - Capabilities
   - Strategies


                                      3
The Competitive Comparisons Framework has a tradeoff between its
benefits and limitations
Competitive Comparisons Framework – Benefit & Limitations

                         BENEFITS                                              LIMITATIONS

    Provides direction for further analysis               The results are often complex and difficult to use
    Efficient way to capture vital data on competitors     effectively in presentations

    Gives overview of competitors’ attributes along         – It is necessary to extract key messages and
     multiple axes                                             display using other tools
                                                             – Requires effort to summarize
                                                           Often focuses on the present, rather than the future
                                                             – It is difficult to surmise the competitors’ strategic
                                                               shifts




           Be sure to communicate the intended insights and conclusions from this analysis.



                                                                                                                       5
Our questions boil into a SWOT analysis of our competitive landscape
Key Competitive Questions (2 of 2)

          Competitive analysis helps answer 4
                 important questions

                                                             These key questions can be answered
    Strengths?                    Weaknesses?
                                                             through analyzing competitors along the
     What does our company        What do competitors do     following competitive dimensions:
      do better than others?        better than us?
     What results have been       What have been the
      achieved?                     results                  1 • Financial Performance
                                                             2 • Market Performance
                                                             3 • Costs
    Opportunities?                Threats?
                                                             4 • Capabilities
     What are some possible       What are the risks we
      products or services that     face in our business?    5• Strategies
      are currently not being
                                   How can we overcome
      offered?
                                    them?
     How can we take
      advantage of the
      situation?



                                                                                                       7
Contents


 • Competitive Comparison Framework
   - Overview
   - Benefits & Limitations
   - Key Competitive Questions
   - Competitor Identification
 • Competitive Dimensions
   - Financial Performance
   - Market Performance
   - Costs
   - Capabilities
   - Strategies


                                      9
1
Assessing financial performance is critical, as it provides
                                                                                                                    Financial
                                                                                                                   Performance
                                                                                                                  2 Market
perspective on how competitors are achieving their results                                                        3
                                                                                                                   Performance

                                                                                                                        Costs
                                                                                                                  4
                                                                                                                   Capabilities
Competitive Dimension – Financial Performance                                                                     5 Strategies


                                                             Competitor
                                                          Financial Analysis




                    Current                                     Historical                        Ratio
                  Performance                                    Trends                          Analysis

WHAT TO LOOK AT

            • ―Common size‖ financial measures—      • Time series of key financial   • Profitability measures
              view as a percent of sales or assets     measures                       • Productivity measures
            • Growth rates                                                            • Market measures



WHAT TO LOOK AT
            • Understand overall relative position   • Identify how performance has   • Determine possible sources of
              and performance                          changed                          differential performance




                                                                                                                                11
1
Cost and profitability analysis has many implications for strategic
                                                                                                 Financial
                                                                                                Performance
                                                                                               2 Market
decisions                                                                                      3
                                                                                                Performance

                                                                                                   Costs
                                                                                               4
                                                                                                Capabilities
Competitive Dimension – Costs (Overview)                                                       5 Strategies



  By analyzing cost and profitability of a company, we can gather information that
  drives numerous strategic decisions, including:
     • Prioritization of customer and product segments
     • Determination of the appropriate measures of performance (i.e. cost drivers)
     • Decisions to invest in new products or new customer segments
     • Conclusions on which processes or activities to keep in-house, outsource, or
       partner with




       Cost analysis is arguably the most important competitive dimension in the Competitive
                                      Comparison Framework.


                                                                                                           13
1
Profitability is driven by 3 primary components: costs, pricing,
                                                                                                            Financial
                                                                                                           Performance
                                                                                                          2 Market
and sales volume                                                                                          3
                                                                                                           Performance

                                                                                                              Costs
                                                                                                          4
                                                                                                           Capabilities
Competitive Dimension – Costs (Profit Formula)                                                            5 Strategies


         Profits = (Price – Variable Costs) x Volume – Fixed Costs


   • Companies may have significant differences in profitability within customer
     segments or products
     • Analyzing product profitability is important because individual companies tend to earn different
       returns in their different businesses
     • Analyzing segment profitability is important because different segments have different needs and
       therefore different costs associated with serving them—it is not uncommon for a few key customers
       may represent the majority of profit

   • Profitability on financial statements is rarely indicative of real product or segment
     profitability
     • Cost allocations are made for financial statements, not for strategic decisions
     • More accurate allocations of costs will change how profitable a product of a segment appears



                                                                                                                      15
1 Financial
                                                                                                    Performance
                                                                                                   2 Market
Determine and analyze cost drivers and their impacts                                               3
                                                                                                    Performance

                                                                                                         Costs
                                                                                                   4
                                                                                                    Capabilities
Competitive Dimension – Costs (Cost Drivers, 2 of 2)                                               5 Strategies



   • Key cost drivers may be identified by examining the value chain
     • Determine the cost of doing activities that create value
   • Cost drivers provide different perspectives on profitability
     • Product profitability – how are activities related to each product?
     • Customer profitability – how are activities related to each customer segment?
   • Costs should be compared with competitors and related companies (e.g.
     companies outside the industry, but with similar business issues or requirements)
   • However, higher costs in one area (e.g. distribution) does not necessarily indicate
     poor performance
     • Additional cost may translate to greater value
     • Higher costs in one area of the value chain may be reducing costs by a greater amount elsewhere
       in the value chain


             Analyzing cost drivers and their impacts on profitability can reveal underlying
                                   sources of competitive strength.


                                                                                                                 17
1 Financial
                                                                                                       Performance
                                                                                                      2 Market
The allocation method should be based on the chosen cost drivers                                      3
                                                                                                       Performance

                                                                                                          Costs
                                                                                                      4
                                                                                                       Capabilities
Competitive Dimension – Costs (Allocation Methods, 2 of 2)                                            5 Strategies
ACTIVITY              COSTS               COST DRIVERS     COMMENTS / DETAILS

                        Discounts and     Actual costs    Commissions are directly assignable and most
                         promotion         Weight           expenses are directly assignable
      Purchasing
                        Product cost                       Costs are driven by number of transactions
                                                             processed, which is indicated directionally by the
                        Administrative                      number of units, but both items appear on many
                         labor                               invoices


                        Freight costs     Cubic feet      Three drivers of freight cost: mileage, weight,
                                           Weight           size of load
       Shipping
                                           Miles



                        Distribution      Cubic feet      Can and bottles can be stacked
      Distribution       centers                            Bottles cannot be stacked as high as cans
                                           Labor hours
       Handling



                        Store handling    Cubic feet      Cans and bottles can be stacked
        Store            labor             Labor hours     Bottles take up more shelf space
       Handling




                                                                                                                  19
1
Understanding the product costs and profitability provides
                                                                                                            Financial
                                                                                                           Performance
                                                                                                          2 Market
critical information when making strategic decisions                                                      3
                                                                                                           Performance

                                                                                                              Costs
                                                                                                          4
                                                                                                           Capabilities
Competitive Dimension – Costs (Product Profitability, 1 of 2)                                             5 Strategies


   • Understanding product costs helps to make informed decisions, such as:
     • Product pricing
     • Product rationalization or product range expansion
     • Investment allocation
   • Is not a self-contained decision tool—in order words, there may be strategic
     reasons for retaining a product that is losing money
     • For example, if profitable clients request us to maintain product as a condition for them to remain
       buying other products from us
     • Need to factor in where we are in the product life cycle and to determine if it’s reached critical mass
     • Sometimes, a product is sold at a loss to make money on related high-margin products (e.g. printers
       are often sold at a loss to sell high-margin printer ink; video game consoles are sold at a loss to sell
       high-margin video game cartridges)
     • Also, we may be able to lower the product cost by redesigning critical processes



     Product cost and profitability is powerful information—but strategic decisions should not be
                               made solely based on this information.


                                                                                                                      21
1
Collecting cost data is often a challenge—even when data is
                                                                                                                  Financial
                                                                                                                 Performance
                                                                                                                2 Market
available, sometimes it is difficult to compare different data sets                                             3
                                                                                                                 Performance

                                                                                                                     Costs
                                                                                                                4
                                                                                                                 Capabilities
Competitive Dimension – Costs (Challenges)                                                                      5 Strategies


        The process of collecting cost data can prove challenging in many organizations—below
                                    are 2 sets of common challenges



                                     • Finance departments can be overly protective since ―knowledge is
    1
                                       power‖—this is more common in a larger, more political corporate
         Getting the Raw Data          environment
                                     • Cost data probably does not exist in the form that meets our needs
                                     • Data on competitors is even harder to obtain!


                                     • Differences in definitions of cost categories, e.g. which are allocated and
    2                                  which are not
    Comparing across Companies
                                     • Treatment of gains and losses, especially unrealized
       and/or through Time
                                     • Differences in product and/or customer mix
                                     • Inflation
                                     • Exposure to foreign exchange fluctuations
                                     • Differences in value chain segments that each company competes in
                                     • Period covered may be full year or part year



                                                                                                                             23
1
Companies leverage capabilities to achieve better performance
                                                                                                        Financial
                                                                                                       Performance
                                                                                                      2 Market
than competition…                                                                                     3
                                                                                                       Performance

                                                                                                          Costs
                                                                                                      4
                                                                                                       Capabilities
Competitive Dimension – Capabilities & Strategies                                                     5 Strategies



   • Capabilities flow from strategy
     • Understanding what functions a competitor is trying to improve can tell you where they believe they
       can add value
   • Capabilities can be powerful competitive weapons, which enable companies to
     grow
     • For instance, Honda’s strength in small engine manufacturing allowed it to move from selling
       motorcycles to selling small cars, pump, and lawn mowers
     • Another example, Wal-Mart’s strength in distribution allowed it to…
        • Expand from small towns to more heavily populated areas
        • Successfully launch Sam’s Club, which overtook Price Club in just 4 years




              Understanding capabilities is central to identifying strategic opportunities.



                                                                                                                  25

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Flevy.com - Competitive Comparison Analysis

  • 1. Competitive Comparison Framework Business Strategy Framework May 24, 2012
  • 2. Contents • Competitive Comparison Framework - Overview - Benefits & Limitations - Key Competitive Questions - Competitor Identification • Competitive Dimensions - Financial Performance - Market Performance - Costs - Capabilities - Strategies 3
  • 3. The Competitive Comparisons Framework has a tradeoff between its benefits and limitations Competitive Comparisons Framework – Benefit & Limitations BENEFITS LIMITATIONS  Provides direction for further analysis  The results are often complex and difficult to use  Efficient way to capture vital data on competitors effectively in presentations  Gives overview of competitors’ attributes along – It is necessary to extract key messages and multiple axes display using other tools – Requires effort to summarize  Often focuses on the present, rather than the future – It is difficult to surmise the competitors’ strategic shifts Be sure to communicate the intended insights and conclusions from this analysis. 5
  • 4. Our questions boil into a SWOT analysis of our competitive landscape Key Competitive Questions (2 of 2) Competitive analysis helps answer 4 important questions These key questions can be answered Strengths? Weaknesses? through analyzing competitors along the  What does our company  What do competitors do following competitive dimensions: do better than others? better than us?  What results have been  What have been the achieved? results 1 • Financial Performance 2 • Market Performance 3 • Costs Opportunities? Threats? 4 • Capabilities  What are some possible  What are the risks we products or services that face in our business? 5• Strategies are currently not being  How can we overcome offered? them?  How can we take advantage of the situation? 7
  • 5. Contents • Competitive Comparison Framework - Overview - Benefits & Limitations - Key Competitive Questions - Competitor Identification • Competitive Dimensions - Financial Performance - Market Performance - Costs - Capabilities - Strategies 9
  • 6. 1 Assessing financial performance is critical, as it provides Financial Performance 2 Market perspective on how competitors are achieving their results 3 Performance Costs 4 Capabilities Competitive Dimension – Financial Performance 5 Strategies Competitor Financial Analysis Current Historical Ratio Performance Trends Analysis WHAT TO LOOK AT • ―Common size‖ financial measures— • Time series of key financial • Profitability measures view as a percent of sales or assets measures • Productivity measures • Growth rates • Market measures WHAT TO LOOK AT • Understand overall relative position • Identify how performance has • Determine possible sources of and performance changed differential performance 11
  • 7. 1 Cost and profitability analysis has many implications for strategic Financial Performance 2 Market decisions 3 Performance Costs 4 Capabilities Competitive Dimension – Costs (Overview) 5 Strategies By analyzing cost and profitability of a company, we can gather information that drives numerous strategic decisions, including: • Prioritization of customer and product segments • Determination of the appropriate measures of performance (i.e. cost drivers) • Decisions to invest in new products or new customer segments • Conclusions on which processes or activities to keep in-house, outsource, or partner with Cost analysis is arguably the most important competitive dimension in the Competitive Comparison Framework. 13
  • 8. 1 Profitability is driven by 3 primary components: costs, pricing, Financial Performance 2 Market and sales volume 3 Performance Costs 4 Capabilities Competitive Dimension – Costs (Profit Formula) 5 Strategies Profits = (Price – Variable Costs) x Volume – Fixed Costs • Companies may have significant differences in profitability within customer segments or products • Analyzing product profitability is important because individual companies tend to earn different returns in their different businesses • Analyzing segment profitability is important because different segments have different needs and therefore different costs associated with serving them—it is not uncommon for a few key customers may represent the majority of profit • Profitability on financial statements is rarely indicative of real product or segment profitability • Cost allocations are made for financial statements, not for strategic decisions • More accurate allocations of costs will change how profitable a product of a segment appears 15
  • 9. 1 Financial Performance 2 Market Determine and analyze cost drivers and their impacts 3 Performance Costs 4 Capabilities Competitive Dimension – Costs (Cost Drivers, 2 of 2) 5 Strategies • Key cost drivers may be identified by examining the value chain • Determine the cost of doing activities that create value • Cost drivers provide different perspectives on profitability • Product profitability – how are activities related to each product? • Customer profitability – how are activities related to each customer segment? • Costs should be compared with competitors and related companies (e.g. companies outside the industry, but with similar business issues or requirements) • However, higher costs in one area (e.g. distribution) does not necessarily indicate poor performance • Additional cost may translate to greater value • Higher costs in one area of the value chain may be reducing costs by a greater amount elsewhere in the value chain Analyzing cost drivers and their impacts on profitability can reveal underlying sources of competitive strength. 17
  • 10. 1 Financial Performance 2 Market The allocation method should be based on the chosen cost drivers 3 Performance Costs 4 Capabilities Competitive Dimension – Costs (Allocation Methods, 2 of 2) 5 Strategies ACTIVITY COSTS COST DRIVERS COMMENTS / DETAILS  Discounts and  Actual costs  Commissions are directly assignable and most promotion  Weight expenses are directly assignable Purchasing  Product cost  Costs are driven by number of transactions processed, which is indicated directionally by the  Administrative number of units, but both items appear on many labor invoices  Freight costs  Cubic feet  Three drivers of freight cost: mileage, weight,  Weight size of load Shipping  Miles  Distribution  Cubic feet  Can and bottles can be stacked Distribution centers  Bottles cannot be stacked as high as cans  Labor hours Handling  Store handling  Cubic feet  Cans and bottles can be stacked Store labor  Labor hours  Bottles take up more shelf space Handling 19
  • 11. 1 Understanding the product costs and profitability provides Financial Performance 2 Market critical information when making strategic decisions 3 Performance Costs 4 Capabilities Competitive Dimension – Costs (Product Profitability, 1 of 2) 5 Strategies • Understanding product costs helps to make informed decisions, such as: • Product pricing • Product rationalization or product range expansion • Investment allocation • Is not a self-contained decision tool—in order words, there may be strategic reasons for retaining a product that is losing money • For example, if profitable clients request us to maintain product as a condition for them to remain buying other products from us • Need to factor in where we are in the product life cycle and to determine if it’s reached critical mass • Sometimes, a product is sold at a loss to make money on related high-margin products (e.g. printers are often sold at a loss to sell high-margin printer ink; video game consoles are sold at a loss to sell high-margin video game cartridges) • Also, we may be able to lower the product cost by redesigning critical processes Product cost and profitability is powerful information—but strategic decisions should not be made solely based on this information. 21
  • 12. 1 Collecting cost data is often a challenge—even when data is Financial Performance 2 Market available, sometimes it is difficult to compare different data sets 3 Performance Costs 4 Capabilities Competitive Dimension – Costs (Challenges) 5 Strategies The process of collecting cost data can prove challenging in many organizations—below are 2 sets of common challenges • Finance departments can be overly protective since ―knowledge is 1 power‖—this is more common in a larger, more political corporate Getting the Raw Data environment • Cost data probably does not exist in the form that meets our needs • Data on competitors is even harder to obtain! • Differences in definitions of cost categories, e.g. which are allocated and 2 which are not Comparing across Companies • Treatment of gains and losses, especially unrealized and/or through Time • Differences in product and/or customer mix • Inflation • Exposure to foreign exchange fluctuations • Differences in value chain segments that each company competes in • Period covered may be full year or part year 23
  • 13. 1 Companies leverage capabilities to achieve better performance Financial Performance 2 Market than competition… 3 Performance Costs 4 Capabilities Competitive Dimension – Capabilities & Strategies 5 Strategies • Capabilities flow from strategy • Understanding what functions a competitor is trying to improve can tell you where they believe they can add value • Capabilities can be powerful competitive weapons, which enable companies to grow • For instance, Honda’s strength in small engine manufacturing allowed it to move from selling motorcycles to selling small cars, pump, and lawn mowers • Another example, Wal-Mart’s strength in distribution allowed it to… • Expand from small towns to more heavily populated areas • Successfully launch Sam’s Club, which overtook Price Club in just 4 years Understanding capabilities is central to identifying strategic opportunities. 25