Toyota Way Chapter 18

1. Go and See for Yourself to Thoroughly
Understand the Situation (Genchi Genbutsu)
CHAPTER 18 : Genchi Genbutsu
BA6500 Operation Management MBA Flex 27 sec 2 Group 7
THE TOYOTA WAY

2. Go and See for Yourself to Thoroughly Understand the
Situation (Genchi Genbutsu)
CHAPTER 18 : Genchi Genbutsu
BA6500 Operation Management MBA Flex 27 sec 2 Group 7

3. Go and See for Yourself to Thoroughly Understand the
Situation (Genchi Genbutsu)
CHAPTER 18 : Genchi Genbutsu
BA6500 Operation Management MBA Flex 27 sec 2 Group 7

4. Ohno Circle – Watch & Think for Yourself
CHAPTER 18 : Genchi Genbutsu
BA6500 Operation Management MBA Flex 27 sec 2 Group 7

5.  “Oh, I don’t know yet and I don’t get into that kind of
detail. But don’t worry. We are going to get to the bottom
of this and solve the problem. I promise.”
 “What the problem was and what your plan were”
 At GM(former employer), I would have said, “They got
the same answer, so let’s use them
 The President of Yazaki went out to Camry plant in
Georgetown, to watch how workers assembled the wire
harness onto the vehicle.
Think & Speak Based on Personally
CHAPTER 18 : Genchi Genbutsu
BA6500 Operation Management MBA Flex 27 sec 2 Group 7

6. See America, Then Design for America
CHAPTER 18 : Genchi Genbutsu
BA6500 Operation Management MBA Flex 27 sec 2 Group 7

7. Leaders Are Not Excused from Genchi Genbutsu
CHAPTER 18 : Genchi Genbutsu
BA6500 Operation Management MBA Flex 27 sec 2 Group 7

8. HOU
Hou Koku : การรายงานผล
Ren Raku : การติดต่อ/ประสานงาน
Sou Dan : การให้คาปรึกษา
CHAPTER 18 : Genchi Genbutsu
Hourensou
BA6500 Operation Management MBA Flex 27 sec 2 Group 7

9. CHAPTER 18 : Genchi Genbutsu
Toyota Technical Center
BA6500 Operation Management MBA Flex 27 sec 2 Group 7

10. CHAPTER 18 : Genchi Genbutsu
Genchi Genbutsu
BA6500 Operation Management MBA Flex 27 sec 2 Group 7