LENDING IPADS TO MEDICAL STAFF: INTEGRATING IN INFORMATION WORKFLOW

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The Central Medical Library of the University Medical Center Groningen started to lend iPads to clinical and research staff in Februari 2011. …

The Central Medical Library of the University Medical Center Groningen started to lend iPads to clinical and research staff in Februari 2011.
We brought this new innovative technology to them to engage them in an experience that most certainly would affect their daily workflow in patient care, research or education.

The iPads were pre-loaded with apps on workflow, communication, medical specialities, journals, books and library resources.

It brought the library many useful direct user contacts as the iPads were exchanged only with a initial personal "briefing" ánd a de-briefing meeting when the iPads were returned.
One of our goals for this project was to learn where the library's focus should be for the next years regarding mobile technology & library services.
This talk will explain how pro-active projects like lending out iPads to patrons, can have a huge impact on the user's perception of the library. Throughout the whole organization the library became the first stop to go, for anything related to the use of iPads or other tablets.
I will picture what elements for libraries will be important in the next years to keep up to date, to maintain an important player in your organization to conclude with solid predictions for future trends your library simpy can not ignore!

Key learning points:
1 - You can change the way people look at the library by engaging in pro-active projects focussed on information workflow
2- Libraries can play an important role in driving technological innovation in your organisation
3 - Lending out iPads to library patrons is the best pr & marketing activity for libraries since the invention of "sliced bread"!

Guus van den Breckel, Medical Information Specialist, Coordinator Electronic Services, Central Medical Library, University Medical Center Groningen, The Netherlands
http://www.online-information.co.uk/static/track-1-tablets-in-the-workplace

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  • We're no hardware store, and we should not become one. But we should know whats for sale put there and definitely what is being used.\n
  • Over 11.000 staff, around 4600 researchers that contribute to publishing\nAcademic teaching hospital\nMy library CMB, serves this community, mainly in facilitating medical education, teaching, patient care & research.\nTeam of 6 responsible for ...\nMe: besides being medical information specialist, also coordinator electronic services & innovations\nBasically: boosting awareness of current staff publications UMCG\nResarch Office rsponsible for collecting & analysing. Using their own designed workflow & tools, is publising in rather uninteresting way, pdf, once a year. Huge task which takes them months, and therefore is always too late, behind. 2011 numbers/lists have not yet been published.\n
  • What we did, but first ...\nTheorems, for discussion, why not give away the outcome right away, i might not have enough time at the end..\n
  • Keyword is proactive\n
  • Keyword is proactive\n
  • Depends on excisting level of innovations, and of IT mindset ...\n
  • Depends on excisting level of innovations, and of IT mindset ...\n
  • For us certainly! It all seemd to fit into place in the right time\n
  • For us certainly! It all seemd to fit into place in the right time\n
  • For us certainly! It all seemd to fit into place in the right time\n
  • For us certainly! It all seemd to fit into place in the right time\n
  • I'de like to know if this is simular to your organisations?\nThe amount of external corporate cms activity is an indication for the level of user-driven IT-development and support ( or the lack of it)\n
  • I'de like to know if this is simular to your organisations?\nThe amount of external corporate cms activity is an indication for the level of user-driven IT-development and support ( or the lack of it)\n
  • I'de like to know if this is simular to your organisations?\nThe amount of external corporate cms activity is an indication for the level of user-driven IT-development and support ( or the lack of it)\n
  • The introduction of the HP IPAQ as standard mobile phone in hospital was a breakthrough. Doctors, specialist can be pretty independent, and IT standards in a large organisation can be pretty restrictive..\nAnyone recognizes this?\nWith this phone they were abled to manage things themselves, email became portable, accessible outside, schedule/calendar, and .... The web!\nWeb 2.0 gave users even more control and creativity to make things work their way...\nThis was the time of the so-called "pirate" era\n The amount of external corporate web activity is an indication for the level of user-driven IT-development and support ( or the lack of it)\n
  • The introduction of the HP IPAQ as standard mobile phone in hospital was a breakthrough. Doctors, specialist can be pretty independent, and IT standards in a large organisation can be pretty restrictive..\nAnyone recognizes this?\nWith this phone they were abled to manage things themselves, email became portable, accessible outside, schedule/calendar, and .... The web!\nWeb 2.0 gave users even more control and creativity to make things work their way...\nThis was the time of the so-called "pirate" era\n The amount of external corporate web activity is an indication for the level of user-driven IT-development and support ( or the lack of it)\n
  • The introduction of the HP IPAQ as standard mobile phone in hospital was a breakthrough. Doctors, specialist can be pretty independent, and IT standards in a large organisation can be pretty restrictive..\nAnyone recognizes this?\nWith this phone they were abled to manage things themselves, email became portable, accessible outside, schedule/calendar, and .... The web!\nWeb 2.0 gave users even more control and creativity to make things work their way...\nThis was the time of the so-called "pirate" era\n The amount of external corporate web activity is an indication for the level of user-driven IT-development and support ( or the lack of it)\n
  • The introduction of the HP IPAQ as standard mobile phone in hospital was a breakthrough. Doctors, specialist can be pretty independent, and IT standards in a large organisation can be pretty restrictive..\nAnyone recognizes this?\nWith this phone they were abled to manage things themselves, email became portable, accessible outside, schedule/calendar, and .... The web!\nWeb 2.0 gave users even more control and creativity to make things work their way...\nThis was the time of the so-called "pirate" era\n The amount of external corporate web activity is an indication for the level of user-driven IT-development and support ( or the lack of it)\n
  • The introduction of the HP IPAQ as standard mobile phone in hospital was a breakthrough. Doctors, specialist can be pretty independent, and IT standards in a large organisation can be pretty restrictive..\nAnyone recognizes this?\nWith this phone they were abled to manage things themselves, email became portable, accessible outside, schedule/calendar, and .... The web!\nWeb 2.0 gave users even more control and creativity to make things work their way...\nThis was the time of the so-called "pirate" era\n The amount of external corporate web activity is an indication for the level of user-driven IT-development and support ( or the lack of it)\n
  • The introduction of the HP IPAQ as standard mobile phone in hospital was a breakthrough. Doctors, specialist can be pretty independent, and IT standards in a large organisation can be pretty restrictive..\nAnyone recognizes this?\nWith this phone they were abled to manage things themselves, email became portable, accessible outside, schedule/calendar, and .... The web!\nWeb 2.0 gave users even more control and creativity to make things work their way...\nThis was the time of the so-called "pirate" era\n The amount of external corporate web activity is an indication for the level of user-driven IT-development and support ( or the lack of it)\n
  • The introduction of the HP IPAQ as standard mobile phone in hospital was a breakthrough. Doctors, specialist can be pretty independent, and IT standards in a large organisation can be pretty restrictive..\nAnyone recognizes this?\nWith this phone they were abled to manage things themselves, email became portable, accessible outside, schedule/calendar, and .... The web!\nWeb 2.0 gave users even more control and creativity to make things work their way...\nThis was the time of the so-called "pirate" era\n The amount of external corporate web activity is an indication for the level of user-driven IT-development and support ( or the lack of it)\n
  • Feed this feeling of reset mindset , find out what it can do\nLending out ipads\nSimpel, easy and cheap, using existing resources.\nWe do not have a huge team or large budgets available for technical installations or development. The University of Groningen library is doing a lot and we work together on a good level, but this is something we started alone.\n\n\n
  • We included the invite to the loan project inside a library survey about mobile technology\nCopied the project from a German colleague Oliver Obst, Münster\n
  • A wiki, to share all info, apps etc\n
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  • Personal: checkout & returning\n
  • Personal: checkout & returning\n
  • Personal: checkout & returning\n
  • Personal: checkout & returning\n
  • Personal: checkout & returning\n
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  • Information & web\nOther excisting services they notice now too\n
  • Information & web\nOther excisting services they notice now too\n
  • Information & web\nOther excisting services they notice now too\n
  • Information & web\nOther excisting services they notice now too\n
  • Information & web\nOther excisting services they notice now too\n
  • \n\n
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  • Besides the wiki, \nKeeping up Scoop.it\n
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  • Finds what you want it to do!\n
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  • Before i will go in on futute issues for libraries regarding apps & byod\n...\nTablets, mobility, carrying, \nNext: back to fixed screen with gestures\n
  • Before i will go in on futute issues for libraries regarding apps & byod\n...\nTablets, mobility, carrying, \nNext: back to fixed screen with gestures\n
  • Before i will go in on futute issues for libraries regarding apps & byod\n...\nTablets, mobility, carrying, \nNext: back to fixed screen with gestures\n
  • Before i will go in on futute issues for libraries regarding apps & byod\n...\nTablets, mobility, carrying, \nNext: back to fixed screen with gestures\n
  • Before i will go in on futute issues for libraries regarding apps & byod\n...\nTablets, mobility, carrying, \nNext: back to fixed screen with gestures\n
  • Before i will go in on futute issues for libraries regarding apps & byod\n...\nTablets, mobility, carrying, \nNext: back to fixed screen with gestures\n
  • Before i will go in on futute issues for libraries regarding apps & byod\n...\nTablets, mobility, carrying, \nNext: back to fixed screen with gestures\n
  • Before i will go in on futute issues for libraries regarding apps & byod\n...\nTablets, mobility, carrying, \nNext: back to fixed screen with gestures\n
  • \n\n
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  • IT refused to take this on, we just did\nThats the reason it is good to sometimes NOT do things the corporate way,\n... To get the corporate attention\nBecause where information is involved we, the librarians should come in\n
  • IT refused to take this on, we just did\nThats the reason it is good to sometimes NOT do things the corporate way,\n... To get the corporate attention\nBecause where information is involved we, the librarians should come in\n
  • IT refused to take this on, we just did\nThats the reason it is good to sometimes NOT do things the corporate way,\n... To get the corporate attention\nBecause where information is involved we, the librarians should come in\n
  • \n\n
  • \n\n
  • \n\n
  • \n\n
  • \n\n
  • Technology seperates content from format, location and time.\nBut at what point does the information "come in"\nWhere does it come from?\nApps are just another new delivery tool for information.\nThat's where libraries should come in, make sure its done the right way, using the resources from the library,\nTo get the information to the user, in a format he chooses, on a location he needs it, the moment he needs it.\n
  • Technology seperates content from format, location and time.\nBut at what point does the information "come in"\nWhere does it come from?\nApps are just another new delivery tool for information.\nThat's where libraries should come in, make sure its done the right way, using the resources from the library,\nTo get the information to the user, in a format he chooses, on a location he needs it, the moment he needs it.\n
  • Technology seperates content from format, location and time.\nBut at what point does the information "come in"\nWhere does it come from?\nApps are just another new delivery tool for information.\nThat's where libraries should come in, make sure its done the right way, using the resources from the library,\nTo get the information to the user, in a format he chooses, on a location he needs it, the moment he needs it.\n
  • Technology seperates content from format, location and time.\nBut at what point does the information "come in"\nWhere does it come from?\nApps are just another new delivery tool for information.\nThat's where libraries should come in, make sure its done the right way, using the resources from the library,\nTo get the information to the user, in a format he chooses, on a location he needs it, the moment he needs it.\n
  • Technology seperates content from format, location and time.\nBut at what point does the information "come in"\nWhere does it come from?\nApps are just another new delivery tool for information.\nThat's where libraries should come in, make sure its done the right way, using the resources from the library,\nTo get the information to the user, in a format he chooses, on a location he needs it, the moment he needs it.\n
  • Technology seperates content from format, location and time.\nBut at what point does the information "come in"\nWhere does it come from?\nApps are just another new delivery tool for information.\nThat's where libraries should come in, make sure its done the right way, using the resources from the library,\nTo get the information to the user, in a format he chooses, on a location he needs it, the moment he needs it.\n
  • \n\n

Transcript

  • 1. LENDING IPADS TO MEDICAL STAFF INTEGRATING IN INFORMATION WORKFLOW
  • 2. LENDING IPADS TO MEDICAL STAFF INTEGRATING IN INFORMATION WORKFLOWCentral Medical Library
  • 3. http://www.rug.nl/umcg/bibliotheek
  • 4. Theorems
  • 5. 1
  • 6. 1You can change the way people look at the library by engaging in pro-active projects focussed on information workflow
  • 7. 2
  • 8. 2Libraries can play an important role in drivingtechnological innovation in your organisation
  • 9. 3
  • 10. 3
  • 11. 3Lending out iPads to library patrons is the best pr & marketing activity for libraries since the invention of "sliced bread"!
  • 12. +1
  • 13. +1Extra free take-away!
  • 14. +1 Extra free take-away!There are more ways of doing things than the corporate way!
  • 15. "Disruptive technology" Mobiel ánd Web 2.0 ánd Wifi
  • 16. "Disruptive technology" Mobiel ánd Web 2.0 ánd Wifi
  • 17. "Disruptive technology" Mobiel ánd Web 2.0 ánd Wifi
  • 18. "Disruptive technology" Mobiel ánd Web 2.0 ánd Wifi
  • 19. "Disruptive technology" Mobiel ánd Web 2.0 ánd Wifi
  • 20. iPads on loan A project of the CMB, UMCG
  • 21. • 8 iPads• 500 euro Apps• 2 weeks loan• Easy contract• Direct client contact• Knowledge (medical) apps• Project wiki
  • 22. http://ipadscmb.pbworks.com
  • 23. Goals
  • 24. Goals• Learn from user experiences
  • 25. Goals• Learn from user experiences• Change of workflow in clinical, educational, patient- care & research setting?
  • 26. Goals• Learn from user experiences• Change of workflow in clinical, educational, patient- care & research setting?• Expand & share knowledge Apps & mobile devices
  • 27. Goals• Learn from user experiences• Change of workflow in clinical, educational, patient- care & research setting?• Expand & share knowledge Apps & mobile devices• Learn what to digitize. Show me whats in your pockets!
  • 28. Goals• Learn from user experiences• Change of workflow in clinical, educational, patient- care & research setting?• Expand & share knowledge Apps & mobile devices• Learn what to digitize. Show me whats in your pockets!• Develop vision and policy on:
  • 29. Goals• Learn from user experiences• Change of workflow in clinical, educational, patient- care & research setting?• Expand & share knowledge Apps & mobile devices• Learn what to digitize. Show me whats in your pockets!• Develop vision and policy on: • Bring Your Own Devices (BYOD) &
  • 30. Goals• Learn from user experiences• Change of workflow in clinical, educational, patient- care & research setting?• Expand & share knowledge Apps & mobile devices• Learn what to digitize. Show me whats in your pockets!• Develop vision and policy on: • Bring Your Own Devices (BYOD) & • the use of Apps
  • 31. Do tablets changeyour daily work?• Workflow• Research• Education• Patient-care• Communication
  • 32. 3 clear effects
  • 33. 3 clear effects• Increase personal user contacts
  • 34. 3 clear effects• Increase personal user contacts• Involved & kept in the loop on related initiatives in the organisation
  • 35. 3 clear effects• Increase personal user contacts• Involved & kept in the loop on related initiatives in the organisation• Huge impact of perception of the library
  • 36. 3 clear effects + 1• Increase personal user contacts• Involved & kept in the loop on related initiatives in the organisation• Huge impact of perception of the library
  • 37. 3 clear effects + 1• Increase personal user contacts• Involved & kept in the loop on related initiatives in the organisation• Huge impact of perception of the library• Positive impact on library staff itself!
  • 38. 3 keywords
  • 39. 3 keywords• Information
  • 40. 3 keywords• Information• Integration
  • 41. 3 keywords• Information• Integration• Workflow
  • 42. 3 keywords + 1• Information• Integration• Workflow
  • 43. 3 keywords + 1• Information• Integration• Workflow• Personal
  • 44. 3 Key Apps
  • 45. 3 Key Apps• Papers
  • 46. 3 Key Apps• Papers• Citrix
  • 47. 3 Key Apps• Papers• Citrix• SyncML Pro
  • 48. 3 Key Apps + 1• Papers• Citrix• SyncML Pro
  • 49. 3 Key Apps + 1• Papers• Citrix• SyncML Pro• Proxy Bookmarklet
  • 50. "Knowledge center"
  • 51. "Knowledge center"• Tablet & mobile technology
  • 52. "Knowledge center"• Tablet & mobile technology• (Medical) apps
  • 53. "Knowledge center"• Tablet & mobile technology• (Medical) apps• Connect to work
  • 54. "Knowledge center" + 1• Tablet & mobile technology• (Medical) apps• Connect to work
  • 55. "Knowledge center" + 1• Tablet & mobile technology• (Medical) apps• Connect to work• Information & Web
  • 56. What did they do?
  • 57. What did they do?• Files; exchange
  • 58. What did they do?• Files; exchange• Planning
  • 59. What did they do?• Files; exchange• Planning• Writing
  • 60. What did they do?• Files; exchange• Planning• Writing• Reading; online & e-books, textbooks, papers
  • 61. What did they do?• Files; exchange• Planning• Writing• Reading; online & e-books, textbooks, papers• Communication
  • 62. What did they do?• Files; exchange• Planning• Writing• Reading; online & e-books, textbooks, papers• Communication• Internet
  • 63. What did they do?• Files; exchange• Planning• Writing• Reading; online & e-books, textbooks, papers• Communication• Internet• Multimedia
  • 64. What did they do?
  • 65. What did they do?• Presentations
  • 66. What did they do?• Presentations• Games, movies, music
  • 67. What did they do?• Presentations• Games, movies, music• Searching, including library resources
  • 68. What did they do?• Presentations• Games, movies, music• Searching, including library resources• Educational and promotional use
  • 69. What did they do?• Presentations• Games, movies, music• Searching, including library resources• Educational and promotional use• Info for patients
  • 70. What did they do?• Presentations• Games, movies, music• Searching, including library resources• Educational and promotional use• Info for patients• Collecting data, surveys
  • 71. What did they do?• Presentations• Games, movies, music• Searching, including library resources• Educational and promotional use• Info for patients• Collecting data, surveys• Reference management
  • 72. Borrowed by• Anatomy; Education• Dentistry; education• Research use for visually impaired; speech• Visitation committees• Patients• Nurses• Administrative staff, secretaries• Researchers• IT-department• Other staff- departments
  • 73. iPads in dissecting room
  • 74. Http://scoop.it/medicalapps
  • 75. http://www.netvibes.com/medicalapps
  • 76. http://quixey.com
  • 77. Observations
  • 78. Observations• A lot of attention from within UMCG & University of Groningen
  • 79. Observations• A lot of attention from within UMCG & University of Groningen• CIT RUG project iPads very useful
  • 80. Observations• A lot of attention from within UMCG & University of Groningen• CIT RUG project iPads very useful• wifi UMCG available just on time
  • 81. Observations• A lot of attention from within UMCG & University of Groningen• CIT RUG project iPads very useful• wifi UMCG available just on time• Much to learn about (medical) apps and mobile devices
  • 82. Observations• A lot of attention from within UMCG & University of Groningen• CIT RUG project iPads very useful• wifi UMCG available just on time• Much to learn about (medical) apps and mobile devices• WOA (Citrix) iPad is very handy
  • 83. Do tablets changeyour daily work?• Workflow: YES• Research: possibly• Education: YES• Patient-care: YES• Communication: YES
  • 84. Whats next?
  • 85. Whats next?"Gestures & Speech"
  • 86. Whats next?
  • 87. Whats next?
  • 88. Whats next?
  • 89. Whats next?"Augmented Reality"
  • 90. Future implications For libraries
  • 91. Licensing for apps; simular to onlinejournals buying & distribution
  • 92. Support & (facilitating) selection for mobiledevices
  • 93. Use of mobiledevices ineducation andpatient-care Cutting room UMCG Stanford School of Medicine equipping students with Apples iPad
  • 94. Development, management, distributionin-house Apps
  • 95. Integration of (medical) information inmobile apps ánd in the Hospital InformationSystem
  • 96. There are more ways of doing things than the corporate way!
  • 97. There are more ways of doing things than the corporate way!
  • 98. There are more ways of doing things than the corporate way! http://bitly.com/PiratesUMCG
  • 99. Technology
  • 100. contentTechnology
  • 101. formatcontent Technology
  • 102. formatcontent Technology location
  • 103. formatcontent Technology location time
  • 104. Apps are ALL about INFORMATION
  • 105. Where does the information "come in"?
  • 106. Thats where the Library should come in!
  • 107. inehttp://about.me/digicmb